Medical Assistant

humana; New Albany (IN); On-site; USD 43,000 - 56,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) retirement savings plan

Time off

Short-term disability

Long-term disability

Life insurance

Many other opportunities

Job summary

Humana is seeking a Patient Specialist in an onsite CenterWell Senior Primary Care setting. The role centers on preparing patients before doctor visits, facilitating clinical flow, and supporting physicians by handling intake, vitals-related tasks, and documentation.

The position emphasizes patient education, clear communication, and collaboration with care teams. Compensation reflects full-time hours and benefits are included as listed in the posting.

Qualifications

• HIPAA and safety policies compliance.
• Infection prevention and OSHA adherence.
• Computer literacy.
• Current or in progress BLS certification.
• Right to work in the United States.
• Graduated from MA training program or at least 3 years experience.

Responsibilities

• Intake & Clinical Rooming: perform intake, verify medications and allergies, document patient history and conduct screenings as needed.
• Inbox & Worklist Management: manage EMR inbox with routing rules to handle messages, labs, and medication follow-ups for same-day touch.
• Education & Loop-Back: ensure patients understand next steps by asking them to repeat instructions in their own words.

Skills

Patient-centered support

Accurate care documentation

Practical clinical skills

Emotional intelligence

Team collaboration

Clear communication

EMR software

Education

MA training program or 3 years experience

Tools

EMR software

Job description

Become a part of our caring community

Why this role exists:

Our Medical Assistants help make sure everything runs smoothly between checking in and seeing the doctor. They prepare patients by bringing them to the exam room, doing basic health checks, and explaining things clearly and kindly. By doing this, they help make sure patients get good care and doctors can work more efficiently.

How You'll Make an Impact:

In this onsite position, you report to the Center Administrator and take on a more specialized role. Instead of just helping with procedures, you become a Patient Specialist. Your main job is to make sure patients are fully prepared before the doctor sees them. By doing this, you allow the doctors to concentrate only on making medical decisions, because everything else is complete.

What You Will Do:

• Intake & Clinical Rooming: Beyond standard vitals, you will perform "Intake," including medication and allergy verification, patient history documentation, and conducting validated screenings as needed (e.g., PHQ-2, Fall Risk, etc.).
• Inbox & Worklist Management: Manage the EMR inbox using specific routing rules to handle patient messages, lab results, and medication adherence follow-ups with pharmacies. Your goal is a same-day "touch" for all tasks to maintain clinical flow.
• Education & Loop-Back: Your role is to make sure patients really understand what they need to do next. You do this by asking them to repeat back the instructions in their own words (the loop-back method). This helps avoid mistakes or confusion, so things don't have to be redone, and helps patients stay healthier.

Requirements:

Knowledge:

• HIPAA & Safety policies - Protects privacy and follows safety requirements.
• Infection prevention and OSHA - Applies infection control and safety standards.
• Computer literacy

Skills:

• Delivers responsive, patient-centered support
• Accurately records patient care information
• Applies practical patient care techniques
• Recognizes, manages emotions effectively
• Works effectively across professional teams
• Conveys information clearly and compassionately

Abilities:

• Recognize risks and workflow needs in real time
• Perform clinical tasks safely and consistently (assessed in demonstration)
• Maintain accuracy across repetitive tasks
• Communicate clearly and be easily understood
• Perform basic calculations accurately

Other Requirements:

• Current or in progress BLS certification (for certain levels or state required)
• Graduated from MA training program or at least 3 years experience
• Right to work in the United States
• Work the assigned clinic hours

Preferred:

Knowledge:

• Document screenings using approved, standardized tools
• Follow safe vaccine administration standards
• Route messages to support care POCT and specimen handling
• Value-based care fundamentals

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$43,000 - $56,200 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

• Medical benefits
• Dental benefits
• Vision benefits
• 401(k) retirement savings plan
• Time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
• Short-term disability
• Long-term disability
• Life insurance
• Many other opportunities

About Us

About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient's well-being.

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