Medical Assistant

AIDS Healthcare Foundation; Maryland; Hybrid; USD 42,000 - 59,000; Full time

Job summary

AIDS Healthcare Foundation is seeking a Patient Care Specialist 2 to greet patients, schedule appointments, and assist with their needs in a fast-paced healthcare center. The role emphasizes friendly, confidential patient interactions, intake interviews, and coordinating referrals and eligibility documentation for Ryan White and ADAP services.

The PCS2 will collect medical histories, take vitals, and enter data into the EMR, while maintaining high standards of care and ensuring timely follow-ups

Qualifications

• Medical Assistant certification required; national certification preferred.
• Experience with patient intake, screenings, and eligibility tasks.
• Strong attention to confidentiality and sensitive patient interactions.

Responsibilities

• Greet patients, schedule appointments, and assist with needs.
• Collect patient medical history and record vitals.
• Process referrals and coordinate with providers and EMR.
• Maintain patient eligibility documentation for Ryan White/ADAP.

Skills

Patient interaction

Scheduling appointments

Documentation

Empathy

Education

Medical Assistant certification

National certification preferred

Tools

EMR software

Job description

A PCS2 contributes to AHF's mission by presenting a friendly, helpful face to patients, people seeking testing or pharmacy patrons. Within their duties of greeting patients in a courteous and sensitive manner, scheduling appointments and assisting with the needs of our clients, this position has the opportunity to give standout service that enhances the reputation of AHF, encourages clients to continue to seek medical treatment from an AHF Healthcare Center and recommend our services to others. The PCS role includes offering patient intake interviews, financial screenings and registering for Ryan White and AIDs Drug Assistance Program (ADAP) services. Ensuring that appropriate documentation for patient eligibility is filed and entered into our computer database. This position requires a Medical Assistant certification, national certification is preferred, but not required.

Within their duties of accurately collecting new patient medical history, determining what tests/screenings are due during medical visits, taking patient vitals and documenting all patient health-related complaints, this position has the opportunity to provide excellent patient centered care.

By communicating with patients between provider visits for condition updates, and follow through on test/procedures ordered by providers, the PCS2 can help ensure the patient is receiving the highest quality of care.

The PCS2 manages the referral process by processing specialty referrals in the most timely and accurate manner to optimize care and to address clinical needs; providing all pertinent information to patients for timely appointment scheduling; assisting with appointment scheduling as patients require; and obtaining specialist consults and scanning into the patent’s EMR to provide the most complete picture of a patient’s clinical condition. The PCS2 will track and monitor the status and progress of the referral being completed. They will notify a provider of a patient’s lapse in completing the referral and will remain in contact with the patient to improve adherence.

The PCS2 adds consistent value to the Healthcare Center Team especially in high-stress environments that demand immediate attention, by being flexible and professional at all times.

Want to know what it's like to be a Patient Care Specialist 2 at AHF? Watch this quick video: Patient Care Specialist 2: Day in the Life!

Licenses/ Certifications: Medical Assistant Diploma or Certification & Valid CPR Certification from an American Heart Association-recognized vendor.