Medical Assistant

GoHealth Urgent Care; Livonia (MI); On-site; USD 33,000 - 45,000; Full time

Job summary

GoHealth Urgent Care in Livonia, MI seeks a Medical Assistant to support providers, Radiologic Technologist, and patients through registration, history taking, basic examinations and point-of-care testing. The role emphasizes accuracy, timeliness, and a patient-focused approach.

You will help keep exam rooms stocked, coordinate referrals, process payments, and communicate clearly with the care team to ensure a smooth, patient-centered experience.

Qualifications

• Graduate of a Medical Assistant Program preferred; Control the Dose training strongly preferred; High school diploma or equivalent required.
• Medical Assistant experience in an urgent care setting preferred or 2+ years under a licensed healthcare supervisor; knowledge of medical terminology preferred.
• Basic Life Support (BLS) required at time of hire (ARC or AHA).

Responsibilities

• Conduct patient registration, including securing paperwork and insurance documentation, and verify eligibility.
• Process co-pays and schedule patient appointments for assigned center.
• Coordinate provider referrals to assigned Specialist.
• Answer patient questions regarding care and inform them of status.
• Prepare patients for examination including interview, history, and vital signs.
• Perform point of care testing (flu, strep, urinalysis, ECG, HCG) as needed.
• Maintain exam rooms, front desk, and reception area supplies and cleanliness.
• Maintain medical records and scan charts to patient files.

Skills

Collaboration

Innovation

Diversity and Inclusion

Integrity

Accountability

Education

Medical Assistant Program

Control the Dose training

High school diploma

Job description

Job Summary

In a collaborative manner, the Medical Assistant will provide support to the Medical Providers, Radiologic Technologist, and patients through a variety of tasks, including but not limited to patient care management, organization, and communication. The Medical Assistant completes all activities accurately, with high quality and in a timely manner while living our vision and mission to become the urgent care Partner of choice by re-defining value and access to quality care through an effortless experience, a culture of care, and seamlessly integrating with our partners and communities. This vision is achieved through our five core values of Collaboration, Innovation, Diversity and Inclusion, Integrity and Accountability.

Job Requirements

• Education: Graduate of a Medical Assistant Program preferred; Control the Dose training strongly preferred; High school diploma or equivalent required.
• Work Experience: Medical Assistant experience in an urgent care setting preferred OR 2+ years of Medical Assistant experience within the last 3 years under a licensed healthcare supervisor; Knowledge of medical terminology strongly preferred.
• Licenses/Certifications: Basic Life Support (BLS) required at the time of hire (obtained through the American Red Cross (ARC) or American Heart Association (AHA)).

Core Competencies

• Collaboration: Takes ownership for collectively establishing productive partnerships and relationships and seek to gain joint understanding of priorities and objectives so that the greater good of the organization and those we serve is always at the forefront.
• Innovation: Consistently uses good judgment, applying creativity to overcome obstacles and increasing effectiveness and efficiency though process and other forms of innovation.
• Diversity and Inclusion: Fosters diversity and inclusion, to be able to better understand team members, our customers and partners. Engages the strengths and talents of each GoHealth team member, creating an environment of involvement, respect and connection where the richness of ideas, backgrounds and perspectives are harnessed.
• Integrity: Models and practices the highest ethical and professional standards; demonstrates pride and personal interest in our patients, partners and fellow team members, deeply engaging in the business. Makes decisions, with a focus on doing the right thing; treats team members, our customers, partners and vendors with dignity, consideration, open-mindedness and respect.
• Accountability: Always shows initiative, demonstrates a bias to action and gets things done. Actively accepts responsibility for diverse roles, obligations and actions that positively influence patient and customer outcomes, our partnerships and the healthcare needs of our communities.

Additional Knowledge, Skills, and Abilities Preferred

None

Essential Functions

• Conduct patient registration, which includes securing required paperwork and insurance documentation, and verification of insurance and patient eligibility.
• Process co-pays and schedule patient appointments for assigned center.
• Coordinate provider referrals to assigned Specialist.
• Answer patient questions regarding their care and keep them informed of their status.
• Inform technical staff of patient flow.
• Prepare patients for examination, which includes conducting interviews to verify patient information, record medical history; confirm purpose of visit; Perform preliminary physical test (blood pressure, weight, temperature, etc.) for vital signs and elevate critical cases to provider as needed.
• Conduct point of care testing as needed (i.e., flu, strep, urinalysis, ECG, HCG); and provide patient information to provider.
• Responsible for stocking supplies and maintenance of exam rooms, front desk, and reception area; ensure providers have medical supplies needed.
• Responsible for completing order sheets to maintain supply inventory levels; regularly check expiration dates on supplies.
• Responsible for maintenance of medical records and scanning charts to patient files.
• Answer phone calls, collect and sort daily incoming and outgoing postal correspondence.
• Ensure reception is well maintained.
• Conduct courtesy call-backs for patient follow-up.
• Perform opening and closing duties, which includes cashing out, end-of-day communication, and securing the building.
• Follow operating instructions to perform and document daily controls and calibration of equipment; maintain Quality Assurance/Quality Control logs for equipment, troubleshoot breakdowns, perform preventive maintenance, and submit repair tickets as needed.
• All other duties as assigned.

Note: This job description is not inclusive of all the duties of the position. You may be asked by leaders to perform other duties. Management reserves the right to revise this position description at any time.