Medical Assistant

Scroll Tab; Lake Forest (IL); On-site; USD 42,000 - 52,000; Full time

Job summary

Scroll Tab in Lake Forest, IL is seeking a Medical Support Specialist to perform DOT and non-DOT drug testing, prepare patients for exams, and assist clinicians in procedures. The role includes rapid screening tests, patient flow management, front/back office tasks, and strict HIPAA compliance.

The ideal candidate has an accredited medical assistant program (externship preferred) or at least one year of direct patient care experience, with strong attention to detail and customer service.

Qualifications

• Graduate of an accredited medical assistant program with externship preferred, or at least one year of direct patient care experience as a medical assistant.
• Knowledge of medical procedures and terminology.
• Working knowledge of occupational medicine requirements (state specific) preferred)

Responsibilities

• Perform DOT and Non-DOT drug and alcohol testing.
• Prepare patients for examinations including vital signs and ancillary testing.
• Perform rapid screening tests (influenza, strep, mono, glucose, etc.).
• Assist providers during examination and treatment.
• Triaging emergent patients as needed.
• Prepare and assist clinician with procedure setup and injury care.
• Apply bandages, dressings and splints as ordered.
• Dispense medications and DME as ordered.
• Maintain supplies, clean rooms and equipment.
• Notify supervisor if equipment or facility issues occur.
• Assist with patient flow and communicate wait times.
• Handle front and back office clerical tasks and proper record keeping.
• Follow HIPAA guidelines and safety rules.
• Attend staff meetings and maintain facility appearance.
• Complete required training including clinical competency modules.

Skills

Service mindset

Attention to detail

Sense of urgency

Initiative

Flexibility

Customer service

Communication skills

HIPAA compliance

Teamwork

Training participation

Education

Vocational/Technical/Business School

Medical assistant program with externship

State credential requirements knowledge

Tools

Microsoft Office

Job description

• Perform Department of Transportation (DOT) and Non-DOT drug and alcohol testing
• Prepare patients for physical examinations, including taking vital signs and any required or requested ancillary testing including but not limited to vaccines and injections, phlebotomy, PFTs, audiogram testing and respirator fit testing
• Perform rapid screening tests (influenza, strep, mono, glucose, etc.)
• Assist providers during examination and treatment
• Responsible for performing routine medical procedures as ordered by treating clinician as well as triaging emergent patients as needed
• Prepare and assist clinician with procedure set up and injury care
• Apply bandages, dressings and splints as ordered by the treating clinician
• Dispense medications and DME as ordered by the treating clinician in accordance with state regulations
• Complete quality assurance activities on equipment and medical devices as well as testing processes used in the center
• Maintain supplies, clean rooms and equipment, and stock exam rooms
• Maintain and operate all medical devices and equipment, including calibration and record keeping in accordance with current policy and procedures
• Notify supervisor immediately if equipment is not functioning properly, supplies are needed, or facility is not operating as expected
• In partnership with center leadership, assist with patient flow and volume
• Keep patients informed of expected wait times during all aspects of the center visit
• Responsible for clerical tasks in both the front and back office associated with patient care and proper record keeping
• Ensure accuracy in documentation
• Perform front office duties: greet patients, obtain authorization, check in/out, communicate wait times, answer multi-line telephone system, and distribute employer results/paperwork as needed
• Follow HIPAA guidelines and safety rules
• Attend center staff meetings or huddles as required
• Assist in maintaining a neat, clean, and orderly appearance throughout the facility
• Complete any applicable training including but not limited to clinical competency training that occurs monthly

Qualifications

Education Level: Vocational/Technical/Business School

• Graduate of an accredited medical assistant program with completion of an externship highly preferred, OR at least one year of direct patient care experience as a medical assistant, OR military medical specialist experience (must meet credentials in the state of employment in accordance with state requirements and applicable regulations)

Job-Related Experience

• Customarily has at least six months or more of medical assistant experience
• Knowledge of medical procedures and medical terminology
• Working knowledge of occupational medicine requirements (state specific) preferred

Job-Related Skills/Competencies

• Core Competencies of Service Mentality, Attention to Detail, Sense ofUrgency, Initiative and Flexibility
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
• Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
• Able to communicate both verbally and in writing in a clear, and professional manner
• Teamwork focus with peers and center leadership team; ability to maintain working relationship with all levels of colleagues
• Must participate in initial and ongoing training as required
• Obtain all certifications required of Medical Support Specialists including but not limited to Drug Screen Collection, Breath Alcohol Certification, Hair and Oral Fluids Collection
• Intermediate knowledge of Microsoft Office such as Word, Excel, Outlook and entry of data into various systems/applications