Medical Assistant

United-Digestive; Greensboro (NC); On-site; USD 32,000 - 48,000; Full time

Job summary

United Digestive seeks a Medical Assistant to support physicians in gastroenterology with clinical and clerical duties. You will manage patient charts, assist with procedures, and ensure accurate EMR documentation while upholding HIPAA standards.

The role requires 2–3 years of specialty clinical experience and current CMA/RMA certification; CPR is preferred. Strong communication, empathy, and multitasking are essential in this patient‑focused environment.

Qualifications

• Current Certified or Registered Medical Assistant, or equivalent experience required; CPR certification preferred.
• 2-3 years of specialty clinical experience, gastroenterology experience preferred.
• Medical Assistant must be computer literate and able to operate various healthcare systems and multiple Microsoft Office applications.

Responsibilities

• Monitors schedule and organizes patient flow for physician office visits or in‑office procedures.
• Accompanies patients to exam room, triages, collects history, and provides physical assessments as delegated.
• Schedules and obtains results for testing, procedures, and other services; communicates results to physicians and patients.
• Performs or assists with in‑office ancillary services, procedures, and specialty services.
• Manages patient charts; scans forms into the EMR and prepares charts prior to visits.
• Enters prescription refill requests into the EMR; maintains infection control and room readiness.
• Answers emails/voicemails and returns calls; ensures timely information flow and HIPAA compliance.
• Cross trains in other office functions as directed by the Practice Manager.

Skills

Customer service

Communication

HIPAA compliance

Professional demeanor

Time management

Education

Certified Medical Assistant / Registered Medical Assistant

Tools

EMR systems

Microsoft Office

Job description

GENERAL SUMMARY OF DUTIES: United Digestive’s (UD) Medical Assistant is responsible for assisting physicians and management with all clinical, clerical, and organizational tasks revolving around patient care. Manages patient charts and assumes responsibility for resolving patient requests including test results, prescription refills, and general healthcare questions.REPORTS TO: Practice ManagerRESPONSIBILITIESDuties include but are not limited to:Monitors schedule and organizes patient flow for physician office visits or in-office proceduresAccompanies patients to exam room, triages, collects patient history, and provides physical assessments as delegated by the physiciansSchedules and obtains results for testing, procedures, and other services as ordered by the physician; interprets and accurately communicates results to physicians and patients as necessaryPerforms or assists physician with in-office ancillary services, procedures, and specialty servicesManages patient charts to ensure clinical information is complete, including scanning forms into the EMR in a timely mannerPrepares charts in the EMR prior to the physician visit according to practice processHas knowledge of drug uses and dosage requirements; ensures sample medications are up to dateEnters requests for prescription refills into the EMRPerforms upkeep for exam rooms with regards to sterilization and infection control, supplies, and equipmentAccurately provides or counsels patients and/or relatives with pertinent information regarding medical treatment or proceduresAnswers emails and voicemails and returns patient calls in a timely and efficient mannerCompletes requests for information from other UD staff and ensures that they are handled promptly and effectively to guarantee payment on patient accountsAbides by and promotes HIPAA compliance; maintains strictest confidentiality with regards to patient informationParticipates in staff meetings as directed by the Practice ManagerCross trains and performs other office functions including phone triage, check-in/check-out, scheduling, pre-certification, or other duties as directed by the Practice ManagerPerforms any other duties and/or special projects as assignedREQUIRED EDUCATION, SKILLS & EXPERIENCECurrent Certified or Registered Medical Assistant, or equivalent experience required; CPR certification preferred; 2-3 years of specialty clinical experience, gastroenterology experience preferred. Medical Assistant must be computer literate and able to operate various healthcare systems and multiple Microsoft Office applications.ADDITIONAL SKILLS AND EXPERIENCEMedical Assistant must have or be able to:Provide a high level of customer service at all timesThe ability to deal with patients, visitors, co-workers, and physicians with courtesy and respectDisplays a professional outgoing warm and helpful attitudePossesses compassion for dealing with people who are ill and need helpPlan, prioritize, and complete multiple tasks as delegatedWork under pressure; assess, respond to, and communicate issues in a timely mannerCommunicate clearly with patients and coworkers through the telephone, email, EMR messaging, and in-personInterpret and apply clinical and non-clinical policies and proceduresBe reliable, punctual, and able to work independentlyPHYSICAL/MENTAL/ENVIRONMENTAL DEMANDSRequires sitting and standing associated with a normal office environment. Travel required as business needs dictate.IND123