Medical Assistant (68845)

United Digestive; Dunwoody (GA); On-site; USD 34,000 - 42,000; Full time

Job summary

United Digestive is seeking a Medical Assistant to support physicians with clinical, clerical, and organizational tasks in patient care.

Responsibilities include triage, chart management in EMR, coordinating tests, and assisting with procedures. Experience in gastroenterology is preferred; CPR is a plus. Strong communication and customer service are essential.

Qualifications

• Current CMA or RMA certification; CPR preferred; gastroenterology exp. 2–3 yrs.
• Must be computer literate and able to use various healthcare systems and MS Office apps.

Responsibilities

• Manage patient flow and schedules for visits and procedures.
• Escort patients to exam rooms, collect history, and assist with assessments as directed.
• Schedule and obtain results for tests and procedures; communicate results to physicians and patients.
• Assist physicians with in-office procedures and ancillary services.
• Maintain patient charts in EMR and prepare charts prior to visits.
• Enter prescription refills in EMR and manage related requests.
• Maintain exam rooms with infection control, supplies, and equipment.
• Counsel patients on treatment options and provide clear information.
• Respond to emails/voicemails promptly and ensure patient communication.
• Coordinate information requests to ensure timely payments.
• Uphold HIPAA confidentiality; participate in staff meetings.
• Cross-train for other duties (phone triage, check-in/out, scheduling).
• Perform other duties or special projects as directed by Practice Manager.

Skills

Customer service

Clear communication

Teamwork

Punctuality

Professional demeanor

Education

CMA or RMA certification

CPR certification preferred

Tools

EMR systems

Microsoft Office

Job description

GENERAL SUMMARY OF DUTIES

United Digestive’s (UD) Medical Assistant is responsible for assisting physicians and management with all clinical, clerical, and organizational tasks revolving around patient care. Manages patient charts and assumes responsibility for resolving patient requests including test results, prescription refills, and general healthcare questions.

REPORTS TO:

Practice Manager

Responsibilities

Duties include but are not limited to:

• Monitors schedule and organizes patient flow for physician office visits or in-office procedures
• Accompanies patients to exam room, triages, collects patient history, and provides physical assessments as delegated by the physicians
• Schedules and obtains results for testing, procedures, and other services as ordered by the physician; interprets and accurately communicates results to physicians and patients as necessary
• Performs or assists physician with in-office ancillary services, procedures, and specialty services
• Manages patient charts to ensure clinical information is complete, including scanning forms into the EMR in a timely manner
• Prepares charts in the EMR prior to the physician visit according to practice process
• Has knowledge of drug uses and dosage requirements; ensures sample medications are up to date
• Enters requests for prescription refills into the EMR
• Performs upkeep for exam rooms with regards to sterilization and infection control, supplies, and equipment
• Accurately provides or counsels patients and/or relatives with pertinent information regarding medical treatment or procedures
• Answers emails and voicemails and returns patient calls in a timely and efficient manner
• Completes requests for information from other UD staff and ensures that they are handled promptly and effectively to guarantee payment on patient accounts
• Abides by and promotes HIPAA compliance; maintains strictest confidentiality with regards to patient information
• Participates in staff meetings as directed by the Practice Manager
• Cross trains and performs other office functions including phone triage, check-in/check-out, scheduling, pre-certification, or other duties as directed by the Practice Manager
• Performs any other duties and/or special projects as assigned

Required Education, Skills & Experience

Current Certified or Registered Medical Assistant, or equivalent experience required; CPR certification preferred; 2-3 years of specialty clinical experience, gastroenterology experience preferred. Medical Assistant must be computer literate and able to operate various healthcare systems and multiple Microsoft Office applications.

Additional Skills And Experience

Medical Assistant must have or be able to:

• Provide a high level of customer service at all times
• The ability to deal with patients, visitors, co-workers, and physicians with courtesy and respect
• Displays a professional outgoing warm and helpful attitude
• Possesses compassion for dealing with people who are ill and need help
• Plan, prioritize, and complete multiple tasks as delegated
• Work under pressure; assess, respond to, and communicate issues in a timely manner
• Communicate clearly with patients and coworkers through the telephone, email, EMR messaging, and in-person
• Interpret and apply clinical and non-clinical policies and procedures
• Be reliable, punctual, and able to work independently

PHYSICAL/MENTAL/ENVIRONMENTAL DEMANDS

Requires sitting and standing associated with a normal office environment. Travel required as business needs dictate.