Medical Assistant

The-Coquille-Indian-Tribe; Eugene (OR); On-site; USD 42,000 - 64,000; Full time

Job summary

The Coquille Indian Tribe in Eugene, Oregon is seeking a Medical Assistant to support clinical staff and ensure smooth patient flow. Duties include updating charts, taking vitals, assisting with procedures, administering vaccines, and maintaining sterile environments.

Flexibility to cover Medical Receptionist or Medical Records Technician roles as needed. Required CMA/CNA certification within 1 year, outpatient clinic experience, and proficiency with Electronic Health Records.

Qualifications

• Excellent verbal and written communication skills.
• Proficient with electronic health records systems.
• HIPAA knowledge and medical confidentiality.
• Medical terminology knowledge.
• CMA or CNA certification within 1 year of hire.
• Outpatient clinic experience preferred.
• Experience with Microsoft Office 365 applications.
• Phlebotomy and immunization experience preferred.

Responsibilities

• Greet and direct visitors; prepare patients for visits.
• Update charts and record vitals; ensure accuracy.
• Administer vaccines and medications as directed.
• Perform EKGs, ear lavage, and specimen collection.
• Process medical records, referrals, and authorizations.
• Maintain lab equipment and autoclave temperature.
• Answer calls, schedule appointments and coordinate reminders.
• Support Medical Receptionist and Medical Records Technician as needed.
• Maintain supply inventory and ensure confidentiality.

Skills

Verbal & written communication

EHR proficiency

HIPAA knowledge

Medical terminology

Injections & meds

Cultural sensitivity

Professionalism & confidentiality

Decision making

Computer literacy

Interpersonal skills

Team collaboration

Education

High School Diploma or GED

CMA or CNA certification within 1 year

Tools

MS Office 365

EHR systems

Job description

SUMMARY OF MAJOR FUNCTIONSUnder the direct supervision of the Clinical Services Administrator, the Medical Assistant will assist the medical providers in caring for patients. In addition, this position may provide relief for the Medical Receptionist and/or Medical Records Technician.ESSENTIAL DUTIES AND RESPONSIBILITIESReceives, greets, and directs visitors.Prepares patients for visits by updating their charts, obtaining vitals, and recording results.Performs medication reconciliation to ensure patient safety and quality.Reviews, processes, and updates electronic health records as necessary.Cleans and prepares exam and procedure rooms; restocks room supplies between patients.Ensures quality control of lab machines.Administers vaccines and medications as directed.Assists with procedures and patient care as directed. Performs EKGs, ear lavage, and swabs for lab work.Obtains and processes prior medical authorization forms and completes orders for referrals as necessary.Maintains coding and billing chart notes.Assists with training, assigning, and reviewing work of assigned staff.Answers phone calls and responds as appropriate; processes incoming faxes and emails; scans records.Contacts patients as necessary to obtain medical records and information, and schedule appointments.Processes outgoing mail to support clinic operations.Maintains supply and equipment inventory; orders supplies as necessary.Monitors and documents temperature of autoclave.Performs as Medical Records Technician and/or Medical Receptionist during their absence.Establishes effective and respectful relationships with patients.Maintains updated training and certifications.Processes medication refill requests as directed by providers. Communicates with patients by telephone to provide and explain test results, treatment/care directions, and referral information.Perform other duties as assigned.The above statements reflect the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent in the job. The above statements are intended to describe the general nature and level of work being performed by employee. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required.PHYSICAL REQUIREMENTSRequires the ability to communicate verbally, repetitive movement of the wrists, hands and/or fingers, often requires standing, walking, sitting, raising, or lowering objects, and occasionally requires lifting up to 25 pounds. Work is generally performed in a medical office setting. Work involves occasional exposure to hazardous materials, high-risk or potentially dangerous situations and infectious disease. The individual must be able to perform the essential duties and responsibilities of the position safely, efficiently, and accurately. Work duties or processes may be modified, when appropriate and feasible, to support successful performance without creating a significant safety risk.REQUIRED KNOWLEDGE, SKILLS, AND ABILITIESIndividuals must possess the following knowledge, skills, and abilities or be able to demonstrate the ability to successfully perform the essential functions of the position. Work duties or processes may be modified, when appropriate and feasible, to support successful performance.Excellent verbal and written communication skills. Ability to consistently convey a pleasant and helpful attitude by using excellent interpersonal and communication skills to control sometimes stressful and emotional situations.Ability to operate an electronic health records system and/or electronic patient management system.Ability to foster an inclusive workplace where diversity and individual differences are valued and leveraged to achieve the vision and mission of the Coquille Indian Tribe.Knowledge of medications and injection procedures.Possess awareness and sensitivity of Indian traditions, customs, and socioeconomic needs and ability to work effectively with diverse cultures.Knowledge of regulations on the confidentiality of medical records (HIPAA).Knowledge of medical terminology.Knowledge of the procedures, rules, operations, sequence of steps, documentation requirements, time requirements, functions, and workflow to process medical records, to review records for accuracy and completeness, and to keep track of processing deadlines.Ability to maintain professionalism, confidentiality, and objectivity under constant pressure and crisis situations. A breach of confidentiality or fraud is grounds for immediate dismissal.Ability to make decisions independently in accordance with established policies and procedures.Be computer literate. Exhibit a level of computer literacy sufficient to use software such as word processing, spreadsheets, and databases to produce correspondence, documents, and reports.REQUIRED QUALIFICATIONSHigh School Diploma or GED required.Certification as a C.M.A. or C.N.A. within one (1) year of hire required.Previous experience working in an outpatient clinic and assisting medical providers required.Experience with Electronic Health Record and Electronic Patient Management required.Knowledge of medical terminology required.Experience using Microsoft Office 365 applications, including Word, Excel, Outlook, and Teams, required.Multi-line phone experience preferred.Experience with patient scheduling system and electronic health record strongly preferred.First Aid/CPR certification required or ability to obtain within 90 days of employment.Required to accept the responsibility of a mandatory reporter of abuse and neglect of infants and children, people who are elderly or dependent, individuals with mental illness or developmental disabilities, or residents of nursing homes and other health care facilities. This includes reporting any evidence of physical injury, neglect, sexual or emotional abuse or financial exploitation.Current and valid Oregon driver’s license in good standing with no insurability issues with the Tribe’s insurance carrier is required.PREFERRED QUALIFICATIONSPhlebotomy and immunization experience preferred.