Medical Assistant

Advocate Aurora Health; Charlotte (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Advocate Health in Charlotte, NC is seeking a Medical Assistant I to support the care team with clinical and administrative tasks, room patients, take vital signs, and assist with procedures.

The role requires strong communication, EMR familiarity, and a patient-centered approach to care, delivering compassionate service across all ages.

Qualifications

• High School Diploma or GED.
• Completion of an accredited Medical Assistant program or may have completed structured military training which is clinical in nature per DD214 in lieu of a formal medical assistant program
• American Heart Association Basic Life Support (BLS) Provider certification

Responsibilities

• Follow Medical Assistant scope of practice, policies, and competency requirements.
• Room patients, obtain vital signs, review medications, and complete screenings.
• Assist providers with exams, procedures, and treatments.
• Collect specimens, perform venipuncture, and complete lab testing as appropriate.
• Administer medications and vaccines safely.
• Support patient care through refills, referrals, scheduling, and insurance authorizations.
• Cross-train to support clinic and specialty-specific needs.
• Communicate effectively with patients, providers, and care team members.
• Maintain clean, stocked, and organized exam rooms and equipment.
• Provide age-appropriate care to patients across the lifespan.

Skills

Communication

Interpersonal skills

Computer skills

EMR familiarity

Customer service

Education

High School Diploma or GED

ACCEPTED MA program or DD214 clinical training

American Heart Association BLS Provider certification

Job description

The Medical Assistant I supports the care team by performing clinical and administrative tasks that are vital to patient care. Medical Assistants must adhere to all relevant regulations and guidelines to ensure patient safety and confidentiality. They are expected to maintain a high level of professionalism and compassion during all interactions.

Job Requirements:

• High School Diploma or GED
• Completion of an accredited Medical Assistant program or may have completed structured military training which is clinical in nature per DD214 in lieu of a formal medical assistant program
• American Heart Association Basic Life Support (BLS) Provider certification

Key Responsibilities:

• Follow Medical Assistant scope of practice, policies, and competency requirements.
• Room patients, obtain vital signs, review medications, and complete screenings.
• Assist providers with exams, procedures, and treatments.
• Collect specimens, perform venipuncture, and complete lab testing as appropriate.
• Administer medications and vaccines safely.
• Support patient care through refills, referrals, scheduling, and insurance authorizations.
• Cross-train to support clinic and specialty-specific needs.
• Communicate effectively with patients, providers, and care team members.
• Maintain clean, stocked, and organized exam rooms and equipment.
• Provide age-appropriate care to patients across the lifespan.

Skills & Qualifications:

• Ability to perform routine and complex technical skills, within the Medical Assistant scope of practice after demonstrated competency
• Excellent communication and interpersonal skills; ability to develop rapport and maintain positive, professional relationships with a variety of patients, team members and physicians
• Proficient computer skills including keyboarding, navigation within a windows operating system, and use of electronic mail with exposure to electronic medical records systems
• Demonstrates customer service skills that support a positive patient experience

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.