Medical Assistant

TemperaturePro; Brooklyn (MI); Remote; USD 35,000 - 45,000; Full time

Job summary

A healthcare service provider is seeking a detail-oriented Remote Medical Assistant to support healthcare providers by managing patient communications, scheduling appointments, and maintaining medical records. The ideal candidate will have 3+ years of experience, strong communication skills, and proficiency in EHR systems. This role offers an opportunity to deliver exceptional patient care remotely in a supportive and efficient environment.

Qualifications

• 3+ years of experience as a Medical Assistant, preferably in a remote setting.
• Familiarity with electronic health records (EHR) systems.
• Experience with telehealth platforms is a plus.

Responsibilities

• Respond to patient inquiries via phone, email, or secure messaging.
• Schedule patient appointments, including telemedicine visits.
• Ensure patient records are up-to-date and compliant with HIPAA regulations.
• Assist with processing medical orders and lab results.
• Help set up and facilitate telehealth appointments.

Skills

Strong written and verbal communication skills

Excellent time management and organizational skills

Tech-savvy

Ability to multitask

Education

High school diploma or equivalent

Medical Assistant certification (CMA, RMA, or equivalent)

Tools

Electronic Health Records (EHR) systems

Microsoft Office Suite

Job description

We are seeking a detail-oriented, compassionate, and proactive Remote Medical Assistant to join our team. In this role, you will be responsible for supporting healthcare providers by managing patient communications, scheduling appointments, maintaining medical records, and assisting with administrative tasks. As a key member of our remote team, you will play a vital role in ensuring smooth and efficient operations, while delivering exceptional patient care remotely.

Key Responsibilities:

• Patient Communication & Support: Respond to patient inquiries via phone, email, or secure messaging. Provide timely follow-up on patient concerns, appointments, and medical requests. Educate patients on medical procedures, medications, and treatment plans as directed by healthcare providers.
• Appointment Scheduling & Coordination: Schedule patient appointments, including telemedicine visits, in accordance with provider availability and patient preferences. Send reminders for upcoming appointments and assist patients with rescheduling if needed. Confirm patient insurance details and verify eligibility.
• Medical Record Management: Accurately document patient history, symptoms, and medical information into electronic health records (EHR). Ensure patient records are up-to-date, complete, and compliant with HIPAA regulations. Assist with preparing patient charts for virtual appointments.
• Administrative & Clerical Support: Assist with processing medical orders, lab results, prescriptions, and referrals. Coordinate between patients and providers to ensure the smooth flow of healthcare services. Manage and maintain medical office supplies and inventory.
• Telehealth Support: Help set up and facilitate telehealth appointments, ensuring patients are comfortable with the technology. Troubleshoot technical issues related to virtual consultations. Monitor virtual waiting rooms and manage patient flow for telemedicine appointments.

Qualifications:

• Education & Certification: Degree, High school diploma or equivalent (required). Medical Assistant certification (CMA, RMA, or equivalent) preferred. CPR and First Aid certification is a plus.
• Experience: At least 3+ years of experience as a Medical Assistant, preferably in a remote or telemedicine setting. Familiarity with electronic health records (EHR) systems. Experience with telehealth platforms is a plus.
• Skills & Abilities: Strong written and verbal communication skills. Excellent time management and organizational skills. Ability to multitask and work independently with minimal supervision. A high level of professionalism and confidentiality. Proficient in Microsoft Office Suite and medical office software. Tech-savvy with the ability to learn new software quickly.