Medical Assistant

Ppmd; Baltimore (MD); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Paid Time Off and Holidays

401(k) Retirement Plan

Job summary

Planned Parenthood of Maryland is seeking a Medical Assistant to support our Baltimore clinic with compassionate clinical and administrative tasks. You will guide patients, assist providers, and help ensure a respectful, informed patient visit.

The role emphasizes education, non-judgmental care, and efficient clinic operations, including EMR use and insurance verification for scheduling. Prior MA experience and CMA credential are a plus.

Qualifications

• High school diploma or GED and graduation from an accredited medical assistant program.
• 1 year of outpatient clinical setting experience OR 2 years of front/back office MA duties in healthcare.
• Excellent customer service, time management, and communication skills, with non-judgmental patient interactions.
• Preferred CMA credential, ultrasound experience, and working knowledge of Epic EMR.
• Bonus: bilingual fluency in English and Spanish.

Responsibilities

• Empower through education: provide empathetic counseling on contraception, pregnancy, and STI risks aligned with patient values.
• Support clinical excellence: assist providers during exams, adhering to SOPs and Medical Standards.
• Champion the patient experience: guide patients, obtain informed consent, answer questions on procedures and meds.
• Drive daily operations: manage front/back-office tasks and navigate Epic EMR for scheduling and records.

Skills

Customer service

Time management

Communication

Bilingual English/Spanish

Education

High school diploma or GED

Accredited Medical Assistant program

Tools

Epic EMR

Ultrasound experience

Job description

Ready to provide compassionate, empowering reproductive healthcare to the Baltimore community? Planned Parenthood of Maryland (PPM) is seeking an empathetic and detail-oriented Medical Assistant to join our Baltimore clinic. We need a dedicated clinical support professional who is passionate about patient education and delivering high-quality, non-judgmental care. If you want to be part of a diverse and passionate team of clinicians, this is the role for you!

As a Medical Assistant at PPM, you will perform the essential clinical and administrative support tasks necessary for efficient center operations. You will be a vital part of the patient experience, guiding clients through their visit, assisting providers during exams, and ensuring every individual feels respected and informed about their reproductive health choices.

Responsibilities

• Empower through education: Provide empathetic, non-directive counseling to clients, offering vital information on contraceptive options, pregnancy, and STI risks consistent with each patient’s value system.
• Support clinical excellence: Assist our medical providers during examinations and procedures, ensuring strict adherence to PPM’s Standard Operating Procedures and Medical Standards and Guidelines.
• Champion the patient experience: Act as a welcoming, service-oriented guide for patients, ensuring informed consent is obtained and answering questions regarding procedures, lab tests, and medications.
• Drive daily operations: Seamlessly manage front and back-office tasks, from greeting clients and verifying insurance for next-day appointments to confidently navigating our Epic electronic medical records (EMR) system.

Qualifications

• High school diploma or GED and graduation from an accredited medical assistant program.
• Minimum of 1 year of experience in an outpatient clinical setting OR 2 years of experience performing front/back office MA duties in a healthcare setting.
• Excellent customer service, time management, and communication skills, with the ability to handle sensitive patient interactions without judgment.
• Preferred: Certified Medical Assistant (CMA) credential, ultrasound experience, and a working knowledge of Epic EMR.
• Bonus: Bilingual fluency in English and Spanish is a huge plus!

Benefits

• Comprehensive Coverage: Medical, Dental, Vision, Life, AD&D, and Short/Long-Term Disability insurance.
• Work-Life Harmony: Generous Paid Time Off (PTO), Paid Holidays, and an Employee Assistance Program.
• Future Security: 401(k) Retirement Plan and Flexible Spending Account.

Equal Opportunity Statement

Planned Parenthood of Maryland is an Equal Opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion (creed), gender, gender expression, sexual orientation, national origin (ancestry), disability, genetic information, pregnancy, military status, or any other protected characteristics outlined by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring placement, promotion, termination, layoff, recall, transfer, leaves or absence, compensation, and training.

Applicants must pass Criminal Background Screening and the Right to Work in the United States.

PPM Requires COVID-19 Vaccination as part of Employment.