Medical Assistant

Trinity Health; Ann Arbor (MI); On-site; USD 42,000 - 55,000; Full time

Job summary

St. Joseph Mercy Health System in Michigan seeks a Medical Assistant to provide clinical support to physicians and maintain exam rooms and supply cabinets. Primary duties include patient prep, vital signs, charting, and basic patient communication.

Responsibilities cover assisting during exams, arranging admissions, triage by telephone, and coordinating tests and referrals while upholding confidentiality and teamwork within the health system.

Qualifications

• High School education or equivalent.
• Six months of medical assistant training and medical office experience, or relevant combination.
• Ability to communicate effectively with physicians, patients, coworkers and other department representatives.

Responsibilities

• Prepare patients for physicians by taking vital signs and collecting chief complaints.
• Ensure exam rooms and supply cabinets are clean and stocked.
• Conduct telephone triage and provide routine information to patients.
• Assist physicians during exams and procedures.
• Perform tests and procedures (EKG, urine tests, injections, etc.).
• Arrange patient admissions and precertification when necessary.
• Document patient interactions and medications in charts.
• Coordinate scheduling of tests and return visits.
• Maintain patient confidentiality and professionalism.
• Collaborate with the medical team and support staff to ensure smooth operations.

Skills

Interpersonal skills

Attention to detail

Basic computer skills

Organizational skills

Calm under pressure

Teamwork

Education

High school diploma or equivalent

Medical assistant training/experience

Job description

Employment Type:

Full time

GENERAL SUMMARY

Provides clinical support to physicians as it relates to patient care. Maintains examination rooms and drug sample cabinets by ensuring they are clean, well stocked, and up to date. Performs some telephone triage based on patient symptoms, and provides routine information to patients regarding their condition, diagnostic results (non-abnormal), and medications. Completes related paperwork. Provides back-up support to receptionists, office assistants, and cashiers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Prepares patients for physician by taking vital signs (blood pressure and weight, and temperature when symptoms warrant), obtaining chief complaints and filling out prescription refills. Locates and enters missing information in chart at physician request. Ensures that patients are in rooms and ready to be seen by physicians on schedule. Communicates results of patient preparation to physician (i.e., information requested but not shared by patient, etc.).

2. Assists physicians in exams and procedures as requested. Medical assistant presence is required for all gynecological exams and sigmoidoscopies.

3. Performs tests and procedures, including, but not limited to: EKG's, pulmonary function testing, vision testing, strep tests, urinalysis, urine straight catheterization, suture removals, injections, holter monitors, ear irrigations, and stool for occult blood cards. Reminds physician to include procedures on route slips.

4. Arranges patient admissions, including calling Bed Management for a bed, transporting patients to the hospital, ensuring physician progress notes accompany patient, and precertification occurs when necessary.

5. Assists patients with answers to questions or other requests.

6. Assists in scheduling tests, return visits, and filling out requisition forms as necessary (patients may schedule own tests whenever possible).

7. Ensures exam rooms, procedure rooms, lab area, drug sample cabinets, specialty trays and equipment are in clean condition, stocked and in good working order. Notifies Clinical Office Coordinator or designee of supply shortages and equipment malfunction.

8. Sorts and distributes information from physician "out" boxes. At physician request, make routine (non-abnormal) information calls to patients regarding their condition, diagnostic test results, and medication. Triages incoming calls based on patient symptoms, and contacts physicians with time-sensitive or urgent information. Calls other departments for patient information as needed or requested; calls in prescriptions.

9. Documents phone contacts, medications and other relevant information in patient chart.

10. Completes HMO referrals at physician request.

11. Works as part of a medical team, and provides support to other medical assistants, receptionists, cashiers and office assistants voluntarily or as requested when time permits.

12. Maintains good rapport and cooperative relationships. Approaches conflict in a constructive manner. Helps to identify problems, offer solutions, and participate in their resolution.

13. Maintains the confidentiality of information acquired pertaining to patient, physicians, employees, and visitors to St. Joseph Mercy Hospital. Discusses patient and hospital information only among appropriate personnel in appropriately private places.

14. Behaves in accordance with the Mission, Vision and Values of St. Joseph Mercy Health System.

15. Assumes responsibility for performance of job duties in the safest possible manner, to assure personal safety and that of coworkers, and to report all preventable hazards and unsafe practices immediately to management.

16. Provides quality patient care by considering the age specific, developmental and cultural needs through competent clinical practice. Demonstrates unit/area competencies.

REQUIRED EDUCATION, EXPERIENCE AND LICENSURE

1. High School Education or equivalent.

2. Six months of medical assistant training and medical office experience, or relevant combination of education and experience.

REQUIRED SKILLS AND ABILITIES

1. Interpersonal skills necessary to communicate effectively with physicians, patients, coworkers and other department representatives throughout the Health System.

2. Ability to concentrate and pay close attention to detail when assisting physicians and patients.

3. Basic computer skills necessary to learn a variety of hardware and software.

4. Organizational skills necessary to coordinate work in an environment of many and varied interruptions.

5. Ability to remain calm during stressful or emergent situations.

6. Ability to work independently as well as part of a team.

WORKING CONDITIONS

1. Physician office environment.

2. Frequent work interruptions.

3. Computer use.

4. Varied intensity of pace and complexity.

5. See attached checklist.

REPORTING RELATIONSHIPS

Position reports to the Regional Administrative Manager, with daily operational work assignments

and scheduling made by clinical Office Coordinator.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be a complete list of all duties performed.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.