Medical Assistant

UMass Amherst; Amherst (MA); On-site; USD 42,000 - 54,000; Full time

Job summary

UMass Amherst seeks a Medical Assistant to support providers with patient care, clerical tasks, and organization under RN/NP/PA/MD supervision. The position is onsite in Amherst, full-time, reporting to the RN Clinical Manager.

Responsibilities include patient intake, immunizations, basic procedures, documentation, insurance verification, appointment scheduling, and supply management. Candidates should have strong communication, HIPAA compliance, and CPR readiness within six months.

Qualifications

• Associates Degree or CMA/RMA/CCMA certification required.
• Ability to lift and transfer patients.
• CPR certification within six months of hire.
• Strong communication and telephone etiquette.
• Basic knowledge of insurance plans.

Responsibilities

• Assist providers with patient care and intake assessments.
• Administer medications/injections under supervision.
• Perform vital signs, EKGs, and other measurements.
• Maintain documentation and HIPAA compliance.
• Schedule appointments and verify insurance.
• Maintain clinic supplies and cleanliness.
• Assist with referrals and forms.

Skills

Patient care

Vital signs

Documentation

HIPAA/compliance

Telephone etiquette

Teamwork

Medical terminology

Education

Associate Degree in Medical Assisting

CMA/RMA/CCMA certification

Tools

EMR/EHR systems

Microsoft Office

Job description

Medical Assistant

Executive Area: Administration and Finance

College/School/MBU: Direct Medical Care

Department: Nursing Services

Work Location: Amherst

Schedule: Full Time

Work Arrangement: Onsite

Job Summary

The Certified Medical Assistant assists providers with patient care including clerical, medical and organizational tasks consistent with University Health Services (UHS) organizational guidelines and under the supervision of a Registered Nurse (RN), Nurse Practitioner (NP), Physician Assistant (PA) or Physician (MD). Works under the direct supervision of the RN Clinical Manager, who establishes work schedules, duty assignments and verifies work performance.

Essential Functions

• Checks provider schedules and organizes patient flow; greeting and accompanying patients to exam room, collecting patient history and performing intake assessments per organizational guidelines.
• Performs and maintains skill level consistent with organization's guidelines for the administration of medications and/or injections done under the supervision of an NP, PA, or MD which include but are not limited to the following: (1) sets-up and initiates nebulizer treatments; (2) applies oxygen delivery system at correct flow rates; and (3) administers immunizations and TB tests per UHS protocol.
• Performs basic wound care, suture removal, ear irrigation, blood glucose monitoring and assists provider with minor procedures including cast applications.
• Prepares appropriate and complete documentation for all patient care activities including telephone encounters while maintaining patient confidentiality.
• Maintains proper handling and storage of hazardous materials (biohazards, corrosives, sharps).
• Performs specimen collection and decentralized laboratory testing per UHS protocol including documentation.
• Takes routine and postural vital signs, performs peak flow measurement and pulse oximetry, EKGs, vision screening, spirometry per UHS protocol.
• Performs routine orthopedic care, crutch/cane instruction, application of air splints, ace wraps and other splints and cast removal.
• Maintains and monitors proper temperature control for vaccine storage.
• Performs receptionist duties as needed including appointment scheduling, verification of insurance coverage and patient demographics utilizing the computerized patient management system.
• Assists with referrals, preauthorization and completing various forms/requisitions as needed to expedite patient care.
• Participates in medical tracking system which includes maintaining accurate data entry including appropriate documentation and informing provider of pertinent information.
• Uses universal precautions when exposed to blood and body fluids.
• Maintains patient confidentiality at all times utilizing current Health Insurance Portability and Accountability Act (HIPAA) guidelines.
• Maintains adequate levels of supplies in all exam rooms; orders medical and office supplies as needed; performs duties specific to the daily opening and closing of clinics; assists in general housekeeping of the clinic to maintain a safe and clean working environment. Maintains knowledge of equipment and supplies pertinent to clinical operations.
• Participates in annual UHS trainings, skills review and competency assessments. Maintains knowledge and familiarity with UHS policies and procedures.
• Interacts respectfully with patients understanding and promoting patient rights. Promotes a harmonious work environment with co-workers.

Other Functions

Performs other duties as assigned.

Minimum Qualifications

• Associates Degree from an accredited Medical Assistant Program or successful completion of certification exam for CMA, Registered Medical Assistant (RMA), or CCMA (Certified Clinical Medical Assistant).
• Ability to carry out written and verbal instructions.
• Working knowledge of basic hospital/clinic practices, techniques, equipment and terminology.
• Good oral & written communication skills including telephone etiquette.
• Basic knowledge of insurance plans.
• Computer experience.
• Ability to physically lift & transfer patients.
• CPR certification within six (6) months of hire.

Preferred Qualifications

• American Association of Medical Assistants (AAMA) certification.
• American Medical Technologist (AMT) certification.
• Prior experience in an outpatient healthcare facility.
• CPR certification.
• Experience with electronic medical records.

Additional Details

• Is essential staff, required to work on snow days.
• May be assigned to specialty clinics as needed.
• Will acquire the following qualifications while on the job:
  • Understanding of UHS policies & procedures.
  • Knowledge of daily clinic and urgent care routine.
  • Knowledge of computerized practice management system.
  • Knowledge documentation unique to UHS.
  • Knowledge of insurance and patient registration.
  • Additional skills required for UHS procedures and equipment.
  • Knowledge of medical records retrieval.
  • Skill in ordering supplies from in-house central supply.

Working Conditions

Work is performed in a laboratory or healthcare setting and may involve exposure to chemicals or infectious diseases. Requires standing for extended periods of time and/or use of protective gear.

Work Schedule and Work Arrangement

Monday - Friday, 9:00AM - 5:00PM.

35 week appointment.

Participates in on-call, after hours, holiday & weekend coverage.

Salary Information

Pay Grade: USA/MTA Grade 13

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