Medical Affairs Operations Rep - HCP Training

Ledgent Technology; Irvine (CA); On-site; USD 38,572 - 42,361; Full time

Job summary

Ledgent Technology is seeking a Medical Affairs Operations Representative to coordinate physician training and maintain documentation for regulatory compliance. This role involves logistical planning for onsite training events and ensuring high-quality training experiences.

The ideal candidate will hold a Bachelor's degree in a relevant field and possess over 2 years of experience in digital solutions or project management. Expertise in Microsoft Office and project management tools such as Monday.com is necessary.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or Healthcare Informatics.
• At least 2 years of experience in a relevant field.

Responsibilities

• Lead operational execution of physician training.
• Drive documentation processes for regulatory compliance.
• Coordinate logistics for onsite training events.
• Maintain accurate physician credentialing records.

Skills

Bachelor's degree in a relevant field

2+ years of experience in digital solutions or project management

Strong administrative assistant skills

Proficiency in Microsoft Office Suite

Experience with project management tools

Tools

Microsoft Office Suite

Monday.com

Job description

Medical Affairs Operations Representative

Duration: 6 months, Contract, W-2

Pay: $28 - $30.75/hr.

Location: Onsite in Irvine, CA

Job Description

Physician Training Operations - Proactive Disease Management (50%)

• Lead end-to-end operational execution of physician training/U.S. Proctor Program engagements (scheduling, coordination, and tracking of proctoring events and training activities)
• Manage training workflows from request intake through completion
• Reconcile training activities, documentation, and associated records for accuracy/completeness
• Serve as a central liaison between field teams, physician offices, and internal MA partners

NCD Readiness & Documentation Management (30%)

• Drive high-integrity documentation processes to support NCD readiness/regulatory compliance
• Partner with NCD Strategy leadership (SME3) to ensure training and proctor sign-off documentation is processed
• Maintain audit-ready documentation within enterprise systems (e.g., SharePoint)
• Organize records for AI-driven OCR workflows to enable scalable, high quality data capture
• Conduct routine audits of new/historical records to ensure completeness, traceability, and regulatory alignment
• Provide on-the-ground operational support for physician education programs hosted in Irvine
• Coordinate logistics for onsite training events (materials, scheduling, and participant readiness)
• Partner cross functionally to ensure seamless execution of HCP education programs
• Troubleshoot operational issues to maintain a high-quality training experience
• Maintain accurate and compliant physician credentialing records to support MA engagements
• Support the HCP nomination and onboarding process in alignment with program requirements
• Maintain, update, and audit HCP BioCards and credentialing documentation
• Ensure physician profiles reflect current qualifications, affiliations, and training status

Other Incidental Duties & Operational Excellence (5%)

• Contribute to broader MA and POD initiatives that enhance operational performance at scale
• Support cross-functional projects spanning Proctoring, Operations, and Physician Training/NCD
• Participate in process improvement efforts and workflow enhancements
• Temp, T3, Senior Representative. Hiring Manager: C. Paret, Director, Medical Operations Strategy
• Execute ad hoc analyses and operational requests to support business priorities

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Healthcare Informatics, etc & 2+ years of experience in digital solutions, project management, or a similar role
• Strong administrative assistant skills
• Proficiency in Microsoft Office Suite, particularly Outlook
• Experience with Monday.com or other project management tools

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.