Medical Aesthetician

Barmont; Bethesda (MD); On-site; USD 35,000 - 50,000; Full time

Job summary

Une entreprise de soins de la peau recherche un Coordinateur de Studio pour offrir un service client exceptionnel. Le candidat idéal aura un diplôme de licence, une expérience en service client de luxe, et des compétences organisationnelles solides. Ce rôle implique la gestion des rendez-vous, la coordination avec le personnel et la gestion des informations des clients, tout en maintenant un environnement de travail efficace.

Qualifications

• Expérience en service client de luxe souhaitée.
• Capacité à travailler de manière autonome et en équipe.
• Extrêmement orienté vers les détails.

Responsibilities

• Gérer les demandes des clients et la prise de rendez-vous.
• Maintenir une zone de réception propre et organisée.
• Coordonner avec le personnel clinique et administratif.

Skills

Communication

Multitasking

Customer Service

Organization

Education

Bachelor’s degree preferred

Tools

Medical CRM/Zenoti

Job description

We are seeking an organized Studio Coordinator to join our studio team. As the first point of contact for our clients, you will play a vital role in delivering exceptional client service and ensuring a positive experience. Your professional demeanor, excellent communication skills, and ability to multitask will contribute to your overall success.

REPORTING RELATIONSHIP

The Studio Coordinator will report to the Studio Manager.

RESPONSIBILITES

Provide outstanding customer service by addressing client inquiries, scheduling appointments, and addressing any concerns or issues promptly and efficiently.
Manage and coordinate the appointment booking system, ensuring accurate scheduling and optimizing the use of Studio resources.
Collect client information, update medical history forms, and ensure accuracy and confidentiality of client records.
Assist clients with completing necessary forms and consent documents, explaining the purpose and ensuring their understanding.
Answer phone calls, respond to emails, and handle general inquiries regarding services, pricing, and operational policies.
Maintain a clean and organized front desk area, including the reception area, waiting room, and product display areas.
Process client payments, verify insurance information if applicable, and provide receipts or invoices as required.
Coordinate with the clinical and administrative staff to ensure smooth workflow and efficient client care.
Collaborate with the management team to implement and maintain office policies and procedures for efficient front desk operations.
Manage inventory of office and administrative supplies, placing orders as needed to ensure adequate stock levels.
Stay knowledgeable about services, treatments, and promotions to provide accurate and up-to-date information to clients.
Handle confidential and sensitive client information with discretion and maintain strict adherence to privacy regulations.
Assist with marketing efforts, such as distributing promotional materials and gathering client testimonials.
Perform additional administrative tasks as assigned by the management team.

Bachelor’s degree preferred or comparable industry experience.
Medical CRM/Zenoti experience is a plus.
Premium Luxury Customer Service experience desired.
Exceptional written and verbal communication skills.
Ability to work well independently, in a team environment, and with remote employees.
Team player mentality.
Strong sense of ownership and urgency.
Extremely detail oriented.
Self-starter and passion for learning.
Strong organizational skills and ability to multi-task in a fast-paced environment.