Medical Administration Officer

U.S. Department of Veterans Affairs; Hines (IL); On-site; USD 110,000 - 140,000; Full time

Job summary

U.S. Department of Veterans Affairs at Edward Hines Jr. VA Hospital seeks the Department Head of the Health Administration Service to oversee planning, direction, control, and evaluation of the department and to manage its personnel.

The incumbent will supervise Division Officers, influence management practices, and coordinate with top management on policies, budgets, and program improvements across HAS functions.

Qualifications

• GS-14 requires one year of specialized experience equivalent to GS-13.
• Specialized experience includes medical administration, program management, and leadership responsibilities.
• Time-in-grade requirements apply for current federal employees.

Responsibilities

• Plan, direct, coordinate, operate, and evaluate the Health Administration Service department.
• Supervise division officers and provide management leadership.
• Consult with top management on laws, regulations, policies and trends.
• Analyze impact of policies and propose long- and short-term improvement actions.
• Serve as consultant to the Director for district medical administration issues.
• Lead budget planning and coordinate resources across divisions.
• Oversee quality and productivity standards and monitor performance.

Skills

Administration

Leadership

Oral Communication

Interpersonal Skills

Confidentiality

Job description

Summary

This position is organizationally aligned within the Health Administration Service (HAS) under the Office of the Assistant Director at Edward Hines Jr. VA Hospital - Hines - IL - level 1a VHA facility. This position serves as the Department Head of the Health Administration Service at Edward Hines Jr. VA Hospital. The HAS Department head assumes full responsibility for the efficient and uninterrupted operation of the department - the care of its patients - and the management of its personnel.

Qualifications

To qualify for this position - applicants must meet all requirements by the closing date of this announcement - 09/22/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-14 position you must have served 52 weeks at the GS-13. The grade may have been in any occupation - but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year - it may not clearly demonstrate you possess one-year time-in-grade - as required by the announcement. In this instance - you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. GS-14 Grade Requirements: Must have one year of specialized experience equivalent to at least the next lower grade GS-13 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include - but are not limited to: Communication and interpersonal relation skills and ability to appropriately and courteously relate to internal and external customers. Maintain confidentiality of patient/employee information. Knowledge of the medical center performance improvement program. You will be rated on the following Competencies for this position: Administration and Management Conflict Management Leadership Oral Communication Experience refers to paid and unpaid experience - including volunteer work done through National Service programs (e.g. - Peace Corps - AmeriCorps) and other organizations (e.g. - professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies - knowledge - and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience - including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. For more information on these qualification standards - please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Physical Requirements:

Duties

• As Department Head - the incumbent possesses responsibility for the planning - direction - control - coordination - operation - and evaluation of the department - as represented by the following divisions: Department Head Office - Ambulatory Care and Processing - Inpatient and Outpatient (including Community Based Outpatient Clinics (CBOC) - Ward Administration - Enrollment and Eligibility - and Health Information Management Incumbent serves as the direct supervisor to all Division Officers
• Responsible for providing the influence and persuasion which fosters the acceptance and exercise of sound Medical Administration management concepts - practices and innovations
• Consults and participates with all members of top management in analyzing the broad implication of higher levels of authority - laws - regulations - policies - as well as professional and administrative trends
• Analyzes specific impact on Medical Administration and seeks solutions to existing and future problems identifying long and short term needs - formulates proposals for top management consideration - plans and initiates improvement actions
• Serves as sounding board and consultant to the Director for the resolution of Medical Administration problems that occur on a District basis.- Is involved in overall management consideration involving general administration manpower and other resources
• Has direct involvement in all program elements affecting the hospital mission - and helps formulate the advanced overall operation plan as well as serve on committees designed to facilitate top management decisions
• Is responsible for the effective accomplishment of the overall Medical Administration Program which is carried out through administration of professional and technical processes and programs
• Evaluates patient and public attitudes toward the hospital as reflected in patient administrative areas - identifies patient administrative policies and procedures with the public interest - executes a program of action and service to earn patient and public understanding and acceptance
• Operates under delegated authority and is responsible and accountable to the Director and Associate Director for providing leadership in the formulation and operation of the Medical Administrative Program
• Is a purchase card holder and performs daily approval of reconciliations within the mandated timeframes.- Performs other related duties as assigned
• Quality/Productivity Goals Advises the Resources Director and hospital leadership on the minimum standards for quality and productivity - and the direction of program implementation while exercising contact and control of each division through subordinate leaders
• The incumbent develops - interprets - applies - and integrates objective criteria and acceptable standards for use in monitoring activities and conducts special studies to resolve administrative problems which arise in the course of normal operations - presenting conclusions and recommendations to the directorate leadership
• Direction/Long-Range Planning Coordinates the development of both long and short-range plans for HAS by assessing departmental needs based on constant communication with division leaders
• Anticipates and coordinates program needs of the department for incorporation into annual budget and operating plans
• Also develops flexibilities in operations and cost-effective approaches to ensure Veteran and incumbent satisfaction
• Coordinates the establishment of department goals - objectives - and long-range plans including use of demand forecasting and strategies to address distinct populations
• Budget Guidance and Administration Oversees the budget and makes recommendations directly to directorate leadership regarding the distribution or redistribution of resources based on a comprehensive awareness of the needs of each division
• The incumbent plans - implements - monitors - and adjusts the budget to effectively operate the department while maintaining budgetary constraints and accomplishing the departmental mission with the greatest cost-efficiency
• Work Schedule: Monday - Friday - 7:30am - 4:00pm - Weekends and Holidays as needed Telework: N/A Virtual: This is not a virtual position
• Position Description/PD#: Medical Administration Officer/PD252630 Relocation/Recruitment Incentives: Authorized Permanent Change of Station (PCS): Authorized Financial Disclosure Report: Required