Medicaid IT Project Lead - Operations & Release

Accord Technologies Inc; Columbia (SC); On-site; USD 90,000 - 130,000; Full time

Job summary

Accord Technologies Inc is seeking an experienced IT Healthcare Consultant Project Manager to lead MMIS operations and related healthcare systems in a fast-paced, onsite environment in Columbia, SC. The role focuses on managing production support, incident handling, and stakeholder communications for Medicaid-related platforms.

You will coordinate with vendors, drive release and change management, and develop SOPs while guiding diverse teams through complex operational tasks and on-call shifts.

Qualifications

• Bachelor’s degree or 5+ years of equivalent experience in business/systems analysis or computer systems development or modification may be substituted.
• 3+ years of experience managing system operations and/or administrative program functions within a healthcare environment.
• 5+ years of project/program management experience, including management of system implementations or enhancements.
• Experience providing or supporting incident management and after-hours/on-call operations.
• Strong ability to manage workloads, assign responsibilities, and provide direction to technical and operational teams.
• Excellent communication skills with audiences ranging from frontline staff to executive management.
• Strong documentation, process management, and organizational skills.
• Knowledge of the systems development lifecycle (SDLC).

Responsibilities

• Oversee, coordinate, and perform operational and production support activities for MMIS, encounter processing systems, and supporting applications.
• Coordinate with vendors and internal technical teams, including cybersecurity and enterprise architecture functions.
• Manage vendors and monitor contractual service-level agreements (SLAs).
• Design and develop desk aides, process documentation, and operational workflows for new and existing service lines.
• Train team members on desk aides, process flows, ticketing systems, and operational support procedures.
• Lead and motivate diverse teams supporting production operations, helpdesk functions, interface/EDI support, stakeholder monitoring, and user acceptance testing.
• Oversee incident and issue management, including documentation, tracking, escalation, and resolution.
• Ensure timely resolution of production issues and operational incidents.
• Identify operational risks and issues and coordinate appropriate mitigation activities.
• Manage internal and external escalations and ensure requests and issues are resolved effectively.
• Ensure work is appropriately assigned and escalations are addressed in a timely manner.
• Monitor compliance with applicable healthcare and government security requirements and ensure findings and recommendations are addressed through completion.
• Promote a safe, professional, productive, and engaged team environment.
• Implement and monitor Standard Operating Procedures (SOPs) and identify deviations from established processes.
• Oversee release management activities, including stakeholder communications, pre-implementation planning, readiness assessments, and post-implementation monitoring.
• Support change management through backlog grooming, backlog maintenance, and adherence to appropriate approval processes.
• Prepare reports and presentations for technical, operational, and executive-level stakeholders.
• Provide guidance to team members and oversee workload assignments.
• Maintain strong documentation and process management practices.

Skills

Healthcare IT

Project Management

Program Management

MMIS

Medicaid Systems

System Operations

Incident Management

Vendor Management

Release Management

Change Management

Production Support

EDI

Ticketing Systems

SOP Development

Stakeholder Management

Education

Bachelor's degree in technical, business, healthcare, or related field

5+ years equivalent experience substituted for degree

Tools

Ticketing Software

SDLC Knowledge

Job description

Accord Technologies Inc is seeking an experienced IT Healthcare Consultant Project Manager to lead MMIS operations and related healthcare systems in a fast-paced, onsite environment in Columbia, SC. The role focuses on managing production support, incident handling, and stakeholder communications for Medicaid-related platforms.

You will coordinate with vendors, drive release and change management, and develop SOPs while guiding diverse teams through complex operational tasks and on-call shifts.