Medicaid Enrollment Coordinators/Patient Helpers(Advocates)

Patient Funding Alternatives; Erie (Erie County); Hybrid; USD 35,000 - 55,000; Full time

Job summary

A mission-driven organization seeks a Patient Helper / Medicaid Enrollment Coordinator to advocate for medically complex patients. This full-time, entry-level hybrid role involves engaging with patients in hospitals, guiding them through enrollment processes, and using technology to manage workflows effectively. Ideal candidates are bilingual, empathetic, and skilled in communication.

Qualifications

• Experience with underserved or Medicaid-eligible populations preferred.
• Ability to manage high-volume, high-stakes workflows.
• Comfortable working with KPIs in a results-driven environment.

Responsibilities

• Engage patients to explain program eligibility and benefits.
• Coordinate enrollment by gathering documentation and liaising with hospital staff.
• Advocate for patients while meeting performance goals.

Skills

Bilingual in English and Spanish

Strong interpersonal skills

Communication skills

Problem-solving skills

Self-motivated

Tools

EMR

CRM

MacOS

iPhone

Job description

Patient Helper / Medicaid Enrollment Coordinator - Las Vegas, NV; Erie, PA; Pittsburgh, PA; Queens, NY

Join a fast-growing, mission-driven organization making a real impact in the lives of medically complex and underserved patients. As a Patient Helper (Medicaid Enrollment Coordinator), you will serve as a compassionate advocate and healthcare navigator—guiding eligible patients through the Medicaid Health Insurance Premium Payment (HIPP) Program to improve access, reduce costs, and drive better health outcomes.

This is a hybrid role combining patient-facing advocacy, hospital-based engagement, and administrative coordination. You’ll work directly with patients, families, and hospital staff to explain the HIPP program, gather documentation, and manage end-to-end enrollment with urgency, empathy, and professionalism.

Key Responsibilities

1. Engage patients and families in hospital settings to explain HIPP program eligibility and benefits
2. Build trust and communicate clearly with individuals in high-stress, emotionally sensitive situations
3. Coordinate enrollment by gathering documentation, liaising with employers, and navigating hospital systems
4. Maintain relationships with hospital staff, case managers, and social workers
5. Use tech tools (EMR, CRM, MacOS, iPhone) to manage documentation and workflows in real-time
6. Advocate for patients while meeting performance and productivity goals

What We’re Looking For

1. Bilingual in English and Spanish (strongly preferred)
2. Experience working with underserved or Medicaid-eligible populations—personally or professionally
3. Strong interpersonal, communication, and problem-solving skills
4. Independent, self-motivated, and able to manage high-volume, high-stakes workflows
5. Comfortable with KPIs, metrics, and working in a results-driven environment
6. Proficient in hospital technology systems and remote communication tools

If you’re driven by purpose and thrive in fast-paced, high-impact environments—this is more than a job. It’s a chance to help transform healthcare for those who need it most. Send me an Inmail message if interested.

Seniority level

Entry level

Employment type

Full-time

Job function

Education and Training

Industries

Hospitals and Health Care