Medicaid Eligibility Specialist I

FreedomCare; United States; On-site; USD 34,440 - 38,572; Full time

Job summary

FreedomCare is seeking a dedicated Medicaid Eligibility Specialist II to enhance client experience by expediting enrollment and maintaining Medicaid eligibility. This role emphasizes accuracy, regulatory compliance, and collaboration with case managers to support patients' access to services.

You will manage Medicaid renewals, document verification, and spend-down obligations, while educating clients about eligibility and benefits, using Salesforce to track statuses and outcomes.

Qualifications

• Diploma or related field preferred.
• 2+ years of Medicaid, healthcare, or social services experience.
• Experience in client support, case management, or benefits coordination.
• 2+ years of understanding of the Medicaid eligibility and application process for Colorado.
• Excellent organizational and time-management skills.
• Proficient in using case management software and other relevant technology.
• Strong communication and interpersonal skills, with the ability to work effectively with diverse populations.

Responsibilities

• Provide clients with information and guidance on Medicaid eligibility requirements and benefits.
• Address client inquiries and concerns related to Medicaid applications, renewals, and coverage.
• Manage alternative resources for clients to meet Medicaid eligibility requirements.
• Conduct client education sessions on Medicaid programs and benefits.
• Act as a subject matter expert on Colorado Medicaid spenddown requirements through the clients’ pre-care & on-care status.
• Monitor and manage the Medicaid renewal process for existing clients.
• Notify clients of upcoming renewal deadlines and assist with the submission of required documentation.
• Ensure that renewals are processed in a timely manner to avoid lapses in coverage.
• Maintain accurate and detailed records of verification processes and outcomes.
• Update patient records in Salesforce to reflect current Medicaid status.
• Design Medicaid eligibility and spenddown processes and trackability reports in Salesforce.
• Serve as a point of contact for Medicaid inquiries from clients, caregivers, and case management agencies.
• Assist clients in understanding Medicaid eligibility, benefits, and application processes.
• Advocate for clients to ensure they receive appropriate Medicaid services.
• Respond to inquiries from patients and healthcare providers regarding Medicaid coverage and eligibility.
• Work closely with partnering departments to resolve any issues related to Medicaid coverage and recertification.
• Assist with training staff members on Medicaid verification procedures and policies.
• Collaborate with case managers and other healthcare professionals to support patients’ access to Medicaid benefits.
• Identify and resolve issues that may affect clients’ Medicaid eligibility or coverage.
• Work with government agencies and other stakeholders to address and resolve complex Medicaid-related cases.

Skills

Medicaid knowledge

Healthcare experience

Case management

Communication skills

Education

Diploma or related field

Tools

Salesforce

Case management software

Job description

About our Company

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.

We pride ourselves in our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can‑do positive approach to challenges)

Department & Position Overview

The Medicaid Eligibility Specialist II focuses on enhancing the patient’s experience by facilitating the approval process, to allow them to receive our service. The Medicaid Specialist is responsible for expediting the time it takes for them to enroll into our programs or continue receiving services.

The Specialist focuses on maintaining eligibility with current consumers’ service by maintaining active Medicaid status through Medicaid recertification and monthly spend‑down obligations.

The Specialist will be responsible for ensuring compliance with all relevant regulations. The role requires a high level of attention to detail, excellent communication skills, and in-depth knowledge of Medicaid policies, regulations, and procedures.

Every Day You Will:

Medicaid Eligibility

• Provide clients with information and guidance on Medicaid eligibility requirements and benefits.
• Address client inquiries and concerns related to Medicaid applications, renewals, and coverage.
• Manage alternative resources for clients to meet Medicaid eligibility requirements.
• Conduct client education sessions on Medicaid programs and benefits.
• Act as a subject matter expert on Colorado Medicaid spenddown requirements through the clients’ pre‑care & on‑care status.

Medicaid Renewal Processing

• Monitor and manage the Medicaid renewal process for existing clients.
• Notify clients of upcoming renewal deadlines and assist with the submission of required documentation.
• Ensure that renewals are processed in a timely manner to avoid lapses in coverage.

Documentation and Record Keeping

• Maintain accurate and detailed records of verification processes and outcomes.
• Update patient records in Salesforce to reflect current Medicaid status.
• Design Medicaid eligibility and spenddown processes and trackability reports in Salesforce.

Communication

• Serve as a point of contact for Medicaid inquiries from clients, caregivers, and case management agencies.
• Assist clients in understanding Medicaid eligibility, benefits, and application processes.
• Advocate for clients to ensure they receive appropriate Medicaid services.
• Respond to inquiries from patients and healthcare providers regarding Medicaid coverage and eligibility.

Collaboration and Support

• Work closely with partnering departments to resolve any issues related to Medicaid coverage and recertification.
• Assist with training staff members on Medicaid verification procedures and policies.
• Collaborate with case managers and other healthcare professionals to support patients’ access to Medicaid benefits.
• Identify and resolve issues that may affect clients’ Medicaid eligibility or coverage.
• Work with government agencies and other stakeholders to address and resolve complex Medicaid-related cases.

Ideal Candidate Will Possess

• Diploma or a related field preferred.
• 2+ years of experience in Medicaid, healthcare, or social services.
• Experience in client support, case management, or benefits coordination.
• 2+ years of understanding of the Medicaid eligibility and application process for the state of Colorado.
• Excellent organizational and time‑management skills.
• Proficient in using case management software and other relevant technology.
• Strong communication and interpersonal skills, with the ability to work effectively with diverse populations.
• Ability to analyze complex information and make informed decisions.

Why Work at FreedomCare?

We are here for you and committed to providing a best‑in‑class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others.

Equal Opportunity Employer Statement

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.

Compensation Range

Base pay is one part of our total compensation package and is determined within a range. The base pay range for this role is between $25.00 and $28.00 an hour at the commencement of your first year of employment.