Medicaid Call Center Representative - Tucker, GA (Hybrid)

Gainwell Technologies; Tucker (GA); On-site; USD 29,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Flexible vacation policy

Career growth opportunities

Company-provided computer

Job summary

Gainwell Technologies is seeking a Medicaid Call Center Representative in Tucker, GA (Hybrid). You will provide knowledgeable responses, update client records, and ensure inquiries are resolved while meeting SLAs and production targets.

The role requires a high school diploma or GED, 2+ years in customer service (call center preferred), strong communication, and basic computer skills to navigate multiple systems and communicate effectively with clients.

Qualifications

• High school diploma or GED required.
• At least two years of customer service experience; call center experience preferred.
• Strong verbal communication and critical thinking; de-escalation and resolution skills.
• Proven ability to manage time and prioritize tasks in a fast-paced environment.
• Basic computer proficiency; navigating multiple systems and typing while on the phone.

Responsibilities

• Provide knowledgeable responses to basic client questions; elevate complex cases as needed.
• Update account history and follow up with clients to confirm resolution.
• Adhere to SLAs and meet production targets.
• Collaborate with team members, management and clients to resolve inquiries; cross-train new resources.

Skills

Customer service

Communication

Problem solving

Time management

Typing

Education

High school diploma or GED

Job description

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Medicaid Call Center Representative - Tucker, GA (Hybrid)

Date: Aug 21, 2026

Location: Tucker, GA, US, 30084-7060

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

As a Medicaid Call Center Representative - Tucker, GA (Hybrid) at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community's most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare's biggest challenges. Here are the details on this position.

Your role in our mission

This is an important position in Gainwell's commitment to helping clients deliver better health and human services outcomes.

• Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as needed
• Put your skills to work to solve client problems, update account history and follow up with clients to confirm their inquiry or request is resolved
• Adhere to the client’s SLAs and consistently meet production targets
• Collaborate with team members, management and clients to resolve client inquiries; cross-train new resources in customer service processes
• Process client inquiries more efficiently and effectively by reviewing and recommending changes to procedures and workflow

What we're looking for

• Education:High school diploma or GED required.
• Experience:At least two years of customer service experience required; call center experience is strongly preferred.
• Communication & Problem Solving:Strong verbal communication and critical thinking skills, with the ability to de-escalate and resolve customer concerns effectively.
• Time Management:Proven ability to manage time and prioritize tasks in a fast-paced environment.
• Technical Skills:Basic computer proficiency, including navigating multiple systems and typing while on the phone.

What you should expect in this role

This is a hybrid position in Tucker, GA

Candidates will be required to complete a skills and competency assessment before advancing to the next stage of the selection process.

• Hours of operation are Monday through Friday, 7:00 AM - 7:00 PM EST.
• Onsite training length is 2 - 3 weeks at the Tucker location.
• Video cameras must be used during all interviews, as well as during the initial week of orientation.
• To work effectively as a teleworker or hybrid positions with Gainwell, employees must have a broadband internet connection with a minimum speed of24 Mbpsdownload and8 Mbpsupload. Higher speeds are recommended for optimal performance.
• To Test your internet download and upload speed:
• Go to Google.
• Search for Internet Speed Test or click here .

Employee Benefits and Perks:

• Health benefits (medical, dental, and vision) begin on Day 1 of employment.
• 401(k) with company match and additional benefits become available within the first few months.
• Employees can take advantage of the flexible vacation policy after 90 days of employment. Any exceptions require manager approval before the employee's start date at Gainwell.
• Career growth and advancement opportunities are encouraged and supported.
• A company-provided computer is supplied for work use.

The deadline to submit applications for this posting is September 14, 2026

#LI-HYBRID #LI-PP1 #LI-CM1

The pay range for this position is$29,100.00-$41,600.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.