Medicaid Billing & Resident Accounts Specialist

Wilkinson Residential Health Care Facility; South Amsterdam (NY); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health plan

Dental insurance

Vision insurance

Paid time off

Retirement options

Professional development

Job summary

Wilkinson Residential Health Care Facility in Amsterdam, NY seeks a dynamic Business Office Associate to support financial operations, billing, and Medicaid processing. You will work with residents, families, insurers, and government agencies to ensure accurate billing and timely payments.

The role requires strong customer service, communication, and organizational skills, plus experience with Medicaid workflows and Medicare/commercial billing.

Qualifications

• High school diploma or GED required.
• Healthcare billing/office experience preferred.
• Knowledge of Medicaid, Medicare, and insurance billing preferred.

Responsibilities

• Collaborate with residents, families, insurers to ensure timely payments.
• Process and post cash receipts, payments, and adjustments accurately.
• Review and reconcile monthly resident statements and balances.
• Follow up on outstanding balances and assist with collections.
• Submit Medicaid eligibility documentation to counties.
• Monitor Medicaid pending cases and maintain county communications.
• Explain financial obligations and billing options to families.
• Provide excellent customer service regarding resident accounts.

Skills

Customer service

Verbal communication

Written communication

Interdisciplinary teamwork

Organization

Microsoft Office

Multitasking

Medicaid knowledge

Education

High School Diploma or GED

College degree preferred

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Wilkinson Residential Health Care Facility in Amsterdam, NY seeks a dynamic Business Office Associate to support financial operations, billing, and Medicaid processing. You will work with residents, families, insurers, and government agencies to ensure accurate billing and timely payments.

The role requires strong customer service, communication, and organizational skills, plus experience with Medicaid workflows and Medicare/commercial billing.