Media Services Specialist I

Salve Regina University; Newport (RI); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Health benefits

Tuition benefits for employees

Wellness program

On-campus Fitness Center

Job summary

Salve Regina University seeks an entry-level Media Services Specialist I to support audiovisual, classroom, and conferencing technologies across the campus in Newport, RI.

You will work under the Associate Director of Academic Support Services and collaborate with IT staff to provide first-level technical support for university activities, events, and meetings, including occasional evenings and weekends.

Qualifications

• Basic familiarity with computers and common technology.
• Comfort with audiovisual tech such as displays, projectors, mics, speakers, cameras.
• Basic troubleshooting and problem-solving abilities.
• Willingness to learn unfamiliar technologies and procedures.
• Ability to follow written and verbal technical instructions.
• Strong customer-service orientation and ability to work with varied technical levels.

Responsibilities

• Provide first-level technical support for classrooms, meetings, events, and presentations.
• Assist with setup, operation, monitoring, and breakdown of AV and conferencing equipment.
• Document support activities and escalate complex issues as needed.
• Maintain equipment inventory and assist with replacement of classroom technology.
• Support faculty, staff, students, and guests in using supported technologies.

Skills

Basic computer skills

A/V tech familiarity

Troubleshooting

Customer service

Education

Pursuing degree or equivalent

Associate/Bachelor beneficial

Tools

Windows/macOS

Microsoft 365/Teams/Zoom

Video recording software

Job description

About Salve Regina University: Salve Regina University, ranked as one of the most transformativecolleges in the United States by Money Magazine, is a comprehensiveCatholic University located in the scenic coastal community ofNewport, Rhode Island. The University's commitment to academicsuccess and personal discovery extends beyond its historic campusinto a dynamic world where the application of higher thinking andskill are most valued. Salve Regina offers bachelor's and master'sdegree programs, graduate certificates, and doctoral programs inhumanities, international relations and nursing. Enrollmentincludes more than 2,600 undergraduate and graduate students fromacross the U.S. and around the world.

Job Description:

BASIC FUNCTION:

The Media Services Specialist I is an entry-level technical supportposition responsible for assisting with the operation, support, andmaintenance of audiovisual, classroom, conferencing, and mediatechnologies throughout the University.

Working under the direction of the Associate Director of AcademicSupport Services and in collaboration with other InformationTechnology staff, the Specialist provides first-level technicalsupport for classrooms, meetings, events, presentations, and otherUniversity activities.

This position is designed to provide opportunities for continuedlearning and professional development in audiovisual technology,classroom technology, multimedia systems, and related informationtechnologies. The successful candidate should demonstrate technicalaptitude, initiative, strong customer-service skills,dependability, and a commitment to continuous learning.

Some evening and weekend hours will be required to supportUniversity events and activities.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide technical support for classroom, audiovisual, media,and conferencing technologies used throughout the University.
• Support the setup, operation, monitoring, and breakdown oftechnology and equipment used for classes, meetings, events,presentations, and special programs.
• Troubleshoot technology issues, resolve routine problems,document support activities, and escape complex issues whenappropriate.
• Assist with the maintenance, testing, inventory, installation,and replacement of classroom and audiovisual technology equipmentand systems.
• Provide guidance and technical assistance to faculty, staff,students, and guests in the use of supported technologies.
• Collaborate with Information Technology staff and Universitydepartments to support teaching, learning, meetings, events, andother University initiatives.
• Maintain accurate documentation, support records, andinstructional materials.
• Participate in training and professional development activitiesto expand technical knowledge and maintain awareness of evolvingtechnologies and best practices.

OTHER DUTIES AND RESPONSIBILITIES:

• Assist in maintaining an appropriate supply of commonly usedaudiovisual accessories, including cables, adapters, connectors,batteries, and related equipment.
• Assist with inventory, organization, deployment, and trackingof audiovisual and media equipment.
• Assist with video recording, basic multimedia production,editing, streaming, and related projects as assigned.
• Assist with maintaining equipment, inventory, warranty, andservice information.
• Remain informed about developments in audiovisual, classroom,conferencing, multimedia, and related technologies.
• Provide assistance and guidance to student employees whenassigned by the Associate Director.
• Perform other related duties as required.
• This position is classified as an "essential position". Duringthe academic year, when students are on-campus, employees whooccupy an essential position ("essential personnel"), may be required to be on campus during emergencies, when work and/orclasses have been cancelled. Essential personnel will be notifiedby their supervisor if they're required to be on-campus during suchemergencies.

LICENSES, TOOLS, AND EQUIPMENT:

• No professional license or certification is required at thetime of hire.
• The employee will use computers, audiovisual equipment,classroom technology, hand tools, test equipment, videoconferencingsystems, and other technology commonly used in an academictechnology environment.
• Opportunities may be provided to pursue relevant industrytraining and certifications as part of professionaldevelopment.

ENVIRONMENTAL CONDITIONS:

The incumbent is not substantially exposed to adverse environmentalconditions.

Requirements:

A combination of education, currently pursuing a degree, training,work experience, technical experience, or demonstrated skillssufficient to perform the essential functions of theposition.

Candidates should demonstrate:

• Basic familiarity with computers and common technology,including Windows and/or macOS environments.
• Comfort working with common audiovisual technology such asdisplays, projectors, microphones, speakers, cameras, computers,and presentation equipment.
• Basic troubleshooting and problem-solving ability.
• Ability and willingness to learn unfamiliar technologies andtechnical procedures.
• Ability to follow written and verbal technicalinstructions.
• Strong customer-service orientation and ability to workeffectively with individuals having varying levels of technicalexperience.
• Clear verbal and written communication skills.
• Ability to organize assigned work, manage multiple requests,and follow tasks through to completion.
• Dependability and ability to provide reliable support duringimportant University activities.
• Ability to work collaboratively as part of a team andindependently within established procedures.
• Willingness and ability to work occasional evenings andweekends when necessary to support University events.
• Formal education in audiovisual technology, informationtechnology, multimedia, communications, computer science, or arelated field may be beneficial but is not required.

PREFERRED QUALIFICATIONS:

• Associate's or bachelor's degree, certificate, coursework, ortechnical training in audiovisual technology, informationtechnology, multimedia, communications, computer science, or arelated discipline.
• Previous experience providing technology, audiovisual, event,help-desk, classroom, or customer support.
• Experience with audiovisual equipment such as projectors,displays, microphones, speakers, cameras, mixers, or controlsystems.
• Familiarity with Microsoft 365 and collaboration platforms suchas Microsoft Teams and Zoom.
• Familiarity with Windows and macOS computers.
• Basic understanding of computer networking or IP-connecteddevices.
• Experience supporting meetings, presentations, performances,conferences, or special events.
• Experience with video recording, streaming, editing, ormultimedia-production software.
• Experience working in an educational environment.
• Relevant audiovisual or information-technology training orindustry certifications.

REQUIRED SKILLS AND ABILITIES:

• Demonstrated interest in technology and learning new technicalskills.
• Customer-service orientation and professional interpersonalskills.
• Basic analytical, troubleshooting, and problem-solvingabilities.
• Attention to detail.
• Ability to communicate technical information clearly tonon-technical users.
• Ability to receive instruction, ask appropriate questions, andapply learned procedures.
• Ability to document work accurately.
• Ability to organize and prioritize multiple assignments andfollow them through to resolution.
• Ability to recognize when a problem requires escalation to moreexperienced technical staff.
• Ability to work effectively both independently withinestablished procedures and collaboratively as part of a team.
• Ability to interact professionally with students, faculty,staff, guests, and other members of the University community.
• Commitment to continued learning and professionaldevelopment.

Additional Information:

Salve Regina University offers generous benefits to eligibleemployees including (waiting periods apply):

• health, dental and vision coverage available on the first ofthe month following date of hire
• 403(b) retirement plan through TIAA with employee and employercontributions as well as access to advising services
• long-term disability coverage
• employer-paid life and AD&D insurance
• up to 100% free tuition at Salve for eligible employees andqualified dependents
• robust wellness program and free access to the on-campusFitness Center

Other available benefits include:

• supplemental life insurance for employees and dependents
• supplemental insurance coverage through Aflac
• Tuition Exchange scholarship program. Application available forqualified dependents of eligible employees working full-time
• discounted pet insurance through ASPCA
• student loan forgiveness assistance program (SAVI)
• employee Assistance Program through Health Advocate
• flexible spending health and dependent care accounts
• health savings accounts
• 529 collegebound saver program
• paid parental leave and adoption assistance

For more detailed information on Salve's benefits, visit https://salve.edu/human-resources/benefits .

Salve Regina University strives to cultivate belonging valuesthrough diversity, equity inclusion in order to foster a welcomingculture for our staff, faculty and students, as well as the widercommunity. Salve Regina University embraces all people with grace.No matter the path traveled to get here, the Universityacknowledges that many identities will intersect. Salve Reginabelongs to all in its community.