Media Operations Technician

NBCUniversal Intl.; Stamford, Northern (CT, KY); Hybrid; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid leave

Tuition reimbursement

Other discounts and perks

Job summary

NBCUniversal Media Operations is seeking a Media Operations Technician to support the end-to-end digital media supply chain in a 24/7 environment. You will perform QC of media assets, ensure metadata integrity, and assist with ingest, transcoding, and distribution across NBCU platforms.

The role requires attention to detail, technical aptitude, and the ability to work in a fast-paced setting with flexible shifts including overnight and weekends. Stamford, CT hybrid work arrangement is expected.

Qualifications

• High School Diploma or equivalent with media/communications certification or degree.
• Solid understanding of television production and broadcast operations.

Responsibilities

• Perform technical QC of digital media assets including metadata, captions, and audio mixes.
• Verify integrity of audio, video, subtitles, and metadata to partner specs.
• Support ingest, transcoding, editing, and preparation workflows across platforms.
• Prepare media for broadcast networks, Peacock, and international platforms.
• Conduct real-time and file-based quality checks to identify issues.
• Maintain metadata accuracy in MAM and workflow systems.
• Troubleshoot workflow issues and escalate as needed.
• Collaborate with Program Ops, On-Air Marketing, and partners.
• Learn new workflows and tools as introduced to the ecosystem.

Skills

Quality control

Digital media workflows

Attention to detail

Team collaboration

Problem solving

MS Outlook

MS Word

MS Excel

Education

High School Diploma

Media or Communications certification

Associate's Degree in Media

Tools

MAM

Media ingest systems

Transcoding tools

Job description

• Business Segment: Operations & Technology
• Compensation: USD 50,000 - USD 60,000 - yearly

Company Description

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Job Description

Role Overview:
NBCUniversal Media Operations is seeking a Media Operations Technician to support the end-to-end digital media supply chain. This role is part of a 24/7 operational environment responsible for quality control, preparation, and distribution of media assets across NBCUniversal broadcast, cable, streaming, international, and digital platforms. Abilty to perform quality control of content for NBCUniversal distribution using several technical processes & technologies including, but not limited to, Audio/Video QC, subtitle QC, audio language recognition, order prioritization, cross team communication and troubleshooting. The ideal candidate is detail-oriented, technically capable, and able to thrive in a fast-paced, deadline-driven environment.

Key Responsibilities:

• Perform technical quality control (QC) of digital media assets, including long-form content, short-form content, metadata, captioning, subtitles, and various audio mixes.
• Verify audio, video, subtitle/caption, and metadata integrity to ensure compliance with NBCUniversal and distribution partner specifications.
• Support media ingest, transcode, edit, segmentation, and preparation workflows across multiple delivery platforms.
• Prepare and fulfill media assets for broadcast networks, owned-and-operated stations, Peacock, internation platforms, and other digital outlets.
• Conduct real-time, spot check, and file-based content QC to identify technical, legal, and creative issues.
• Maintain accurate metadata and media records within Media Asset Management (MAM) and workflow systems.
• Troubleshoot issues within media workflows, following established escalation paths and communicating status to stakeholders.
• Collaborate cross-functionally with Program Operations, On-Air Marketing, Programming, and external partners.
• Learn and execute new workflows, tools, and technologies introduced into the Media Operations ecosystem.
• Support departmental performance goals related to reliability, accuracy, and timeliness of deliveries.
• Perform additional duties as assigned.

Qualifications

Basic Qualifications:

• A High School Diploma and relevant certification or Associate's Degree in Media or Communications, or equivalent professional experience in broadcast, digital, or post production role.
• A solid understanding of television production, broadcast operations, and/or news/sports/entertainment technical production requirements.

Desired Characteristics:

• 1+ years of experience in a production, post production, broadcast, or communications environment
• 2+ years' of experience in a job or school related activity using computers and software applications including MS outlook, MS Word, & MS Excel.
• Knowledge of various media formats/VTRs (Digibeta, HDcam, XDcam), file types (QT, WMV, MXF, DNX, DV, etc) and video standards (NTSC, PAL)
• Basic understanding of digital video/audio including compression codecs, file systems, file transfer applications and Content Distribution
• Experience in international broadcast operations or media especially in a quality control capacity.
• A team player, who is always respectful, follows rules and policy, has good communication skills, and maintains a positive attitude.
• A punctual, hardworking, disciplined, and dependable individual
• Experience in a fast paced, quick turn and/or live broadcast environment.
• Fluency or intermediate understanding of other languages
• Understanding of international files standards & frame rates
• 2-5 years of experience in the multi-channel broadcast facility doing content-prep and quality-control work
• Professional experience with SD & HD tape decks and/or file formats and specifications.
• Intermediate understanding of audio and video signal flow (waveform monitors, vector scopes, patch bay and routing systems)
• Prior experience using Media Asset Management (MAM) and centralized workflow software.
• Must be willing to work in Stamford, Connecticut-This position has been designated as hybrid, which currently requires contributing from the office a minimum of three days per week. Beginning January 5, 2026, hybrid employees will be required to work from the office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time.
• Must have unrestricted employment authorization to work in the United States.
• Must be at least 18 years old.
• Must be willing and available to work any shift including overnight shifts, weekends, and holidays to meet the needs of a 24x7/365 operation, with possibility of schedule changes based on business needs and priorities.
• Must be willing and able to view all content including that considered to be mature in nature, repetitive, and potentially controversial.
• Hybrid: This position currently has a hybrid schedule, which requires contributing from the office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time.
• This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $50,000 - $60,000

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [e-mail].

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