Medi-Cal Enrollment Specialist

Zócalo Health; Los Angeles (CA); Remote; Full time

Job summary

Join a leading healthcare provider focused on improving lives in underserved communities as a Medi-Cal Enrollment Specialist. You'll facilitate enrollment, support applications, and ensure access to essential healthcare services, promoting health equity and community engagement.

Benefits

Hourly pay: $28-$32 depending on experience

Equity compensation

Comprehensive health benefits

401k plan

Up to 15 days PTO annually

$1,000 home office stipend

Provided equipment

Opportunities for career growth

Qualifications

• Minimum of 1 year of Medi-Cal enrollment experience.
• Proficiency in Google Workspace and familiarity with EHR.

Responsibilities

• Serve as the primary contact for Medi-Cal inquiries and application tracking.
• Assist community members with applications, renewals, and verifications.
• Educate members about Medi-Cal benefits and plans.

Skills

Communication

Customer Service

Organization

Teamwork

Education

Medi-Cal Enrollment Experience

Tools

Google Workspace

Electronic Health Records

BenefitsCal

Medi-Cal Provider Portal

Job description

Join to apply for the Medi-Cal Enrollment Specialist role at Zócalo Health

About Us
Zócalo Health is the first tech-driven provider built specifically for Latinos, by Latinos. We are developing a new approach to care that is designed around our shared and lived experiences, bringing care directly to our communities. Founded in 2021, we are backed by leading healthcare and social impact investors to transform healthcare for our communities.

Our mission is to improve the lives of our communities—those who have faced poor healthcare experiences such as long wait times, language barriers, and navigating a complex system. We bring care into homes and neighborhoods through community-based providers and virtual services, emphasizing culturally competent primary care, behavioral health, and social services.

We seek passionate individuals who believe healthcare should be accessible, personalized, and rooted in community. Join us to ensure everyone receives the local, culturally competent care they deserve.

Role Description

The Medi-Cal Enrollment Specialist will be a key member of Zócalo Health, facilitating Medi-Cal enrollment, supporting community members through the application process, and collaborating with care teams and county agencies. Your role will promote health equity by ensuring underserved communities access essential healthcare services.

This position reports to the Head of Patient Outreach and Engagement Operations.

Responsibilities

1. Serve as the primary contact for Medi-Cal inquiries and application tracking.
2. Assist community members with applications, renewals, and verifications.
3. Verify Medi-Cal and managed care plan status via online portals.
4. Coordinate with county offices to resolve coverage issues.
5. Maintain accurate records and update tracking systems.
6. Educate members about Medi-Cal benefits and plans.
7. Collaborate with specialists to ensure seamless coverage.
8. Stay informed on policy changes and communicate updates.
9. Provide administrative support related to Medi-Cal applications.

Qualifications

• Minimum of 1 year of Medi-Cal enrollment experience.
• Excellent communication and customer service skills.
• Experience with online portals like BenefitsCal and Medi-Cal Provider Portal.
• Ability to manage multiple tasks and maintain organized records.
• Proficiency in Google Workspace.
• Familiarity with electronic health records (EHR).
• Ability to work independently and in a team.
• Knowledge of Medi-Cal eligibility and managed care plans.
• Strong organizational skills and attention to detail.

Preferred Qualifications

• 2+ years of Medi-Cal enrollment experience.
• Experience in medical or social services.
• Bilingual in Spanish or another community language.
• Knowledge of Harm Reduction, De-escalation, Motivational Interviewing, and Trauma-Informed Care.

What We Offer

• Hourly pay: $28-$32 depending on experience.
• Equity compensation.
• Comprehensive health benefits.
• 401k plan.
• Up to 15 days PTO annually.
• $1,000 home office stipend.
• Provided equipment.
• Opportunities for career growth.

You must be authorized to work in the U.S. Remote work from anywhere in the U.S. is permitted.

We value diversity and inclusion, considering all applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.