Med Staff Services Coordinator

HCA Healthcare; Manchester (NH); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Comprehensive medical coverage

401(k) plan with match

Employee stock purchase plan

Tuition assistance

Job summary

A major healthcare organization is seeking a Med Staff Services Coordinator in Manchester, NH. The role involves managing credentialing policies, coordinating meetings for medical staff committees, and serving as a primary liaison. Ideal candidates will have at least one year of experience in credentialing and possess strong organizational skills. This position offers a comprehensive benefits package and the opportunity to join a dedicated team.

Qualifications

• At least one year of previous credentialing experience preferred.
• HCA Healthcare credentialing and Cactus experience preferred.
• Certified Provider Credentialing Specialist (CPCS) preferred.

Responsibilities

• Develop facility credentialing policies per standards and policies.
• Coordinate meetings for various medical staff committees.
• Serve as a liaison between facility and Division Medical Staff Services.
• Manage correspondence between facility and individual medical staff members.
• Maintain and distribute the master medical staff calendar of activities.

Skills

Credentialing experience

Organizational skills

Communication skills

Education

High School diploma or equivalent

Associate Degree or higher

Job description

Overview

Do you want to join an organization that invests in you as a Med Staff Services Coordinator? At Catholic Medical Center, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Benefits

• Comprehensive medical coverage that covers many common services at no cost or a low copay, including prescription drug and behavioral health coverage, free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long‑term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial well‑being.
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service).
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder and pet care, home and auto repair, event planning and more.
• Consumer discounts through Abenity and other partners.
• Retirement readiness, rollover assistance services and preferred banking partnerships.
• Education assistance (tuition, student loan, certification support, dependent scholarships).
• Colleague recognition program.
• Time Away From Work Program (paid time off, paid family leave, long‑ and short‑term disability coverage and leaves of absence).
• Employee Health Assistance Fund that offers free employee‑only coverage to full‑time and part‑time colleagues based on income.

Job Summary And Qualifications

Medical Staff Administration

• Develop facility credentialing policies in accordance with accreditation/regulatory standards, HCA Healthcare policies, and medical staff bylaws.
• Facilitate meetings (develop agendas, maintain meeting minutes, coordinate follow‑up) for committees including the Medical Executive Committee, Credentials Committee, Leadership Council, and other medical staff committees.
• Coordinate the work of the Leadership Council in matters related to practitioner health and professional conduct.
• Coordinate other facility committees as assigned.
• Maintain the official emergency call schedule and records for call compensation payments.
• Manage correspondence between facility and individual medical staff members.
• Provide support functions to medical staff officers.
• Prepare credentialing reports for medical staff leaders, committees, and the governing body.
• Develop, maintain, and distribute medical staff governance documents (bylaws, rules & regulations, policies) and implement the annual review process.
• Serve as the primary liaison between the facility, Division Medical Staff Services, and the CPC.
• Ensure all facility non‑privileged practitioner processes comply with Ethics & Compliance Policy and trigger system access updates via the eSAF tool.
• Ensure tokens of appreciation and gifts to medical staff are reported to the ECO and logged on the Business Courtesy Log in accordance with Ethics & Compliance Policies.
• Coordinate the collection and handling of medical staff dues and other fees as per policy.
• Update Meditech Practitioner Dictionary/Database to be consistent with practitioner data in Cactus.
• Participate in planning for future medical staff recruitment.
• Develop annual business plan and supervise the annual budget if assigned.
• Edit and write medical staff newsletters or maintain the medical staff section of the facility website.
• Maintain and distribute the master medical staff calendar of activities.
• Manage the medical staff hotline.

Medical Staff Education

• Facilitate orientation for new medical staff members in partnership with key stakeholders.
• Facilitate orientation for new officers, committee members and governing body.
• Provide education to administrators and department directors regarding CPC operations, privileging, and non‑privileged practitioner credentialing.
• Facilitate all continuing medical education (CME) programs offered through the facility.

Accreditation and Regulatory Compliance

• Serve as the facility’s subject matter expert on accreditation and regulatory requirements related to the medical staff.
• Notify the CPC of upcoming or ongoing surveys related to credentialing, privileging and PPE/peer review activities.
• Coordinate accreditation, regulatory, and internal surveys related to credentialing, privileging and PPE/peer review.
• Respond to reviews and corrective action plans for accreditation and regulatory compliance deficiencies.

Facility‑Based Credentialing Tasks

• Apply credentials evaluation process uniformly to all applications and re‑applications to ensure compliance with internal procedures.
• Process each application or re‑application received from the CPC per policy.
• Verify applicant identity per guidelines.
• Forward updated information to the Division MSS/CPC promptly.
• Compile and analyze data for assessment of qualifications and competencies for each re‑application.
• Facilitate review, assessment, and authenticated documentation of each application and request for clinical privileges.
• Summarize and prepare credentialing information, including flagged concerns, for board review.
• Actively manage expiring credentials in accordance with policy.
• Update system databases to reflect all board actions regarding applications.
• Manage and archive files according to procedures.

Privileging

• Facilitate development of eligibility criteria for each clinical privilege.
• Facilitate the review of privilege requests using the approved criteria.
• Assess applicability and appropriateness of clinical privileges for each specialty through periodic review.
• Maintain privilege content in the Visual Cactus system and MEDITECH Practitioner Dictionary.
• Update eSAF tool for system access changes based on privilege status.
• Coordinate access to credentialing information via iPrivileges or iPharmacy portal.
• Facilitate regulatory agency reporting of adverse actions taken against a practitioner’s membership or privileges.

Performance Improvement/Peer Review/Patient Safety

• Coordinate with the quality department to facilitate focused professional practice evaluation (FPPE) and related reporting.
• Coordinate ongoing professional practice evaluation (OPPE) with the quality department.
• Coordinate internal and external peer reviews with facility leadership.
• Complete summary of FPPE, OPPE, and peer review results for medical staff leaders.
• Identify critical performance benchmarks, measure performance, and take action to improve as needed.
• Coordinate with the Patient Safety Officer on occurrence reports, patient complaints, close‑call data, and SPAE reports.
• Coordinate with the Patient Safety Officer regarding medical staff participation in HCA Healthcare Patient Safety Organization activities.

Risk Management

• Coordinate with the risk manager to review applicant claims history and other reports.
• Notify the risk manager of possible malpractice or liability concerns.
• Coordinate all medical staff disciplinary actions and due process in accordance with fair hearing and appeals policy.
• Submit Reportable Issue reports for practitioner credential deficiencies per Ethics & Compliance policy.

National Practitioner Data Bank (NPDB)

• Manage and maintain the NPDB account as the Data Bank Administrator.
• Submit required NPDB reports to Federal law under coordination with Operations Counsel and facility leaders.
• Respond to NPDB requests for information.
• Coordinate completion of NPDB’s Attestation at renewal of facility registration.
• Subscribe to the NPDB Insights e‑newsletter and communicate changes to appropriate executives.

Information Management

• Develop and maintain a policy for managing, accessing, and distributing credentialing, privileging, and peer review information.
• Archive locally maintained records in accordance with retention policies.
• Respond to external requests for information per policy.

HCA Healthcare System Coordination and Collaboration

• Attend initial orientation from the CPC and HCA Healthcare’s Office of Professional Practice Advancement.
• Maintain awareness and accurate interpretation of HCA Healthcare credentialing policies and procedures.
• Read and adopt model medical staff governance documents, PPE Manuals, and other policies.
• Support facility adoption of template MSSD policies.
• Read and act on CPC announcements and alerts related to credentials and system updates.
• Participate in monthly “Village” calls and scheduled Division meetings for MSPs.
• Ensure facility operations conform to local, state, and federal regulations and HCA Healthcare policy.

Education

• High School diploma or equivalent required.
• Associate Degree or higher preferred.

Experience

• At least one (1) year of previous credentialing experience preferred.
• HCA Healthcare credentialing and Cactus experience preferred.

Certification

• Certified Provider Credentialing Specialist (CPCS) preferred.

Capital Division encompasses 19 hospitals overall, including one Level I, three Level II, and four Level III trauma centers. The Capital Division office is located in downtown Richmond, VA. We house one of HCA’s largest hospitals, a 500‑bed + Chippenham Hospital.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

We are a family of 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Med Staff Services Coordinator opening. Qualified candidates will be contacted for interviews.

Submit your resume today to join our community of caring!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.