MechiSpike Solutions Looking for Senior Tech Support Specialist at Remote

MechiSpike Solutions; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Senior Tech Support Specialist, where your expertise will drive customer satisfaction and technical excellence. In this role, you will provide vital support for complex electro/mechanical systems and software, ensuring seamless operations for internal teams. With a focus on troubleshooting and problem resolution, you'll be the go-to expert in diagnosing issues and conducting technical training. If you thrive in a customer-centric environment and have a passion for technology, this is the perfect opportunity to make a significant impact and enhance your career in a collaborative and innovative setting.

Qualifications

• 3+ years in technical support with advanced troubleshooting skills.
• Bachelor's degree or relevant experience in a technical field.

Responsibilities

• Provide technical support via phone or email for complex systems.
• Diagnose and repair issues in malfunctioning equipment or software.

Skills

Technical Support

Troubleshooting

Communication Skills

Windows Administration

Mac Administration

SQL Queries

Cloud Systems (AWS/Azure)

TCP/IP Networking

ERP Systems (Oracle)

Customer Service

Education

Bachelor’s Degree in Technical Field

Industry Certifications (A+, HDI, CCNA)

Tools

Ticket Support Tools

ERP Systems

Job description

#Mechispike is Hiring for Senior Tech Support Specialist.

Interested candidates can share your resume to [e-mail]

Notice Period – Immediate to 30 Days

Location – Currently Remote/WFH, Post Pandemic Pune/Bangalore/Pan India

Experience – 3+ years

Job Description:
Provides technical support via phone or email to internal functions (engineers, technicians, and product support personnel) by diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Repairs and/or updates products at the office site (not field). Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. Highest level of problem escalation. May be responsible for developing and conducting technical training for product lines.

Job Requirements:

1. 3+ years of experience in technical support (preferably in software and hardware) with advanced technical knowledge and trouble-shooting skills.
2. Bachelor’s degree in technical field or relevant experience.
3. Strong communication skills.
4. Power user skills and basic administrative skills on Windows and Mac computers and keen on learning more about hardware/software systems.
5. A solid understanding of filesystem structure and access permissions on Windows and *nix-type platforms.
6. Understanding of the general structure of relational databases and have experience in writing simple SQL queries.
7. Experience with Cloud-based Systems (like AWS or Azure).
8. Understand basic principles of TCP/IP network communication, HTTP protocol and REST APIs.
9. Experience with an ERP system preferably Oracle.
10. Fluency in digging deep and getting to the root cause of every problem.
11. You get energy from supporting customers and have a strong sense of Customer Service/Experience.

Desired Qualifications:

1. Industry certifications in technical support (e.g., A+, HDI desktop support, CCNA).
2. Great customer communication skills.
3. Experience with ticket support tools.
4. Good analytical and presentation skills.
5. PLUS: Software development experience.
6. PLUS: Software Quality Assurance experience.