Mechanical Breakdown Adjuster

QBE Insurance

Lone Tree (CO)

Hybrid

USD 38,572 - 57,859

Full time

14 days+

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Benefits offered by this job

Hybrid working

Family leave 22 weeks

401(k) with company match up to 8%

Well-being program

Tuition reimbursement

Employee networks

Job summary

QBE Insurance is hiring a Mechanical Breakdown Adjuster in Greenwood Village, CO. In a hybrid call center setting, you will adjudicate mechanical breakdown claims, verify coverage, and negotiate parts and labor for RV and Automobile policies.

You will answer inquiries, document claims in software, and ensure cost-effective settlements while maintaining high service levels for customers and repair facilities.

Qualifications

ASE certification and state adjuster license required.
Valid driver's license required.
MS Office knowledge (Outlook, Word, Excel) helpful.
Spanish or French language skills are a plus.
Compliance with licensing requirements for assigned states.

Responsibilities

Provide timely, personalized customer service to internal and external customers.
Assess dealer repair orders and loss reports for validity and adequacy of charges.
Enter claims data into software and document pricing to adjust and settle claims.
Respond to inquiries per policy terms and conditions.
Share policy knowledge with stakeholders to support accurate claim assessments.
Escalate complex exposures to senior claims staff.
Promote a positive, inclusive, and collaborative work environment.

Skills

Analytical Thinking

Appraisal Process

Auto Insurance Claims

Call Center Management

Communication

Creative Thinking

Critical Thinking

Customer Service

Customer Value Management

Insurance Claims Processing

Intentional collaboration

Managing performance

Negotiation

Risk Management

Stakeholder Management

Education

ASE certification

Claims Adjuster license (any state)

Secondary school certification

Valid Driver's License

Tools

MS Office (Outlook, Word, Excel)

Job description

Title: Mechanical Breakdown Adjuster

Primary Details

Time Type: Full time
Worker Type: Employee

The Opportunity

The purpose of this role is to utilize standardized procedures in adjudicating mechanical breakdown claims. Answer telephone calls from repair facilities and customers holding a service contract or policy to answer questions, giving instructions and obtaining information to complete the claims adjudication process. Determine if there is coverage in adjusting a claim by using and interpreting the terms and conditions of a service contract or policy. Ensure the cost effectiveness of adjudicating a claim by being able to negotiate parts and labor and possibly resourcing parts to assist the company in and meeting our customer needs and our obligations for both our RV and Automobile customer.

Location & Work Arrangement

Location: Greenwood Village, CO
Work Arrangement: Hybrid working expectations.

This position is in a call center environment.

During training work hours will be 8:00 am to 4:00 pm MT. After training hours will be 9:00 am to 5:00 pm, 9:30 am to 5:30 pm, or 10:00 am to 6:00 pm MT, depending on the business needs. There will be opportunity for earlier shifts depending on performance and business needs.

Pay Range

$28.00 - 41.75

Your new role

Provide timely, personalized and quality customer service to both internal and external customers
Determine validity and adequacy of dealer repair orders and loss reports, ensure parts and labor charges are accurate and reasonable
Enter information into claims software to document claim and verify parts and labor pricing, and to adjust and settle claims
Respond to inquiries from customers according to the terms and conditions of the policy
Provide accurate and timely information to internal and external stakeholders by utilizing subject matter expertise on policies
Collaborate with team by escalating issues to upper-level claims professionals to facilitate the accurate assessment of complex exposures
Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value “can do” people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun

Preferred Licenses/Certifications

National Institute for Automotive Service Excellence (ASE) certification
A Claims Adjuster’s license from any state

Must be able to acquire state adjuster licenses for assigned states

Preferred Knowledge

Basic knowledge of Microsoft Office Suite applications, including Outlook, Word and Excel
Working knowledge of mechanical failures and repairs
Basic knowledge of material damage estimating processes, systems and requirements
Basic understanding of claims department processes and procedures
Basic understanding of insurance policy and contract language
Basic knowledge of claims legal regulations and processes
Spanish or French speaking a plus.
Secondary school certification.
Valid Driver's License.

Compensation Package

The salary range for this role is provided above. This is the national range for location(s) listed. The salary offer will be decided based on the role’s complexity, its location, and the candidate’s professional background, including their education and experience. Beyond the base salary, regular full-time and part-time employees will also be eligible for QBE’s annual discretionary bonus plan based on business and individual performance.

QBE Benefits

Hybrid Working – a mix of working from home and in the office
22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis
Competitive 401(k) program with company match up to 8%
Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice
Tuition Reimbursement for professional certifications, and continuing education
Employee Network and Community – QBE actively supports six Employee Networks, and many ways to give back to your community

Why QBE?

What if you could have a positive impact – at work and in the world?

At QBE, we’re enabling a more resilient future – for our customers, communities, environment, and for our people. We’re building momentum to achieve something significant and know our people are at the center of our success.

Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind. And our international scale means we’re big enough for your ambitions, yet small enough for you to make a real impact.

QBE is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with QBE, please inform our Talent Acquisition team to let us know the nature of your accommodation request and your contact information.

Equal Employment Opportunity

QBE provides equal employment opportunities to applicants and employees without regard to race; color; gender; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; protected veteran status; or disability or any other legally protected status.

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Skills