Credit Control Associate

QBE Insurance; Miami (FL); Hybrid; USD 53,000 - 80,000; Full time

Benefits offered by this job

Hybrid Working – a mix of working from

22 weeks of paid leave for family

Competitive 401(k) with company match

Well-being program and counselling

Tuition Reimbursement for professional

Employee Networks and Community

Job summary

QBE Insurance in Miami is seeking an administrative professional to support credit control and billing, resolve complex queries, and perform basic accounts receivable tasks. You will monitor receivables, liaise with brokers, and ensure accurate records while collaborating with accounting and underwriting teams in a hybrid work setting.

The ideal candidate has moderate experience in credit control within financial services, strong analytical skills, and bilingual English/Spanish.

Qualifications

• Tertiary Degree or equivalent combination of education and work experience.
• Bilingual English/Spanish (must have).
• Moderate relevant experience in the field.
• Experience in credit control in professional or financial services industry.
• Experience in fundamental credit analysis.
• Moderate finance or accounting experience.
• Experience in accounts receivable, and/or cash management functions.
• Experience of working to deadlines and objectives.

Responsibilities

• Investigate and resolve aged debt to keep it to a minimum.
• Referral of billing queries to appropriate teams for resolution.
• Monitor and manage the credit control process to ensure timely collection of outstanding debts.
• Maintain accurate records of all credit transactions and update customer accounts accordingly.
• Review and reconcile credit control reports and broker statements.
• Perform regular chasing of overdue accounts until resolution or escalation.
• Analyze all credit control-related data, identifying problem areas and acting on those problems accordingly.
• Process, allocate and notify all appropriate stakeholders of their respective shares of collections and premiums.
• Identify and document all unrecognized/unallocated cash items that are experiencing collection difficulties to ensure early escalation.
• Maintain relationships with stakeholders and provide excellent customer focus.
• Liaise with brokers to resolve payment issues.
• Ensure compliance with company policies and procedures related to credit control.
• Contribute to the refinement of process procedures and systems for continuous improvement.

Skills

Analytical Thinking

Communication

Credit Analysis

Financial Accounting

Customer Service

Risk Management

Problem Solving

Process Improvements

Financial Data Reporting

Transaction Systems

Education

Tertiary Degree or equivalent combination of education and work experience

Job description

Primary Details

Time Type: Full timeWorker Type: Employee

The opportunity

The purpose of the role is to provide administrative support for credit control and billing functions, resolve complex queries, perform basic accounts receivable tasks, and ensure prompt collection and reconciliation of premiums. This role will work across the credit control process, ensuring timely collection of outstanding debts, and maintaining accurate records of all credit transactions. This role involves working closely with the accounting and underwriting teams to monitor and manage receivables, as well as liaising with brokers to resolve any payment issues.

• Location: Miami, FL
• Work Arrangement: hybrid working expectations
• The hourly rate for this role is between $53,000.00 - $80,000.00

Your new role

• Investigate and resolve aged debt to keep it to a minimum.
• Referral of billing queries to appropriate teams for resolution.
• Monitor and manage the credit control process to ensure timely collection of outstanding debts.
• Maintain accurate records of all credit transactions and update customer accounts accordingly.
• Review and reconcile credit control reports and broker statements.
• Perform regular chasing of overdue accounts until resolution or escalation.
• Analyze all credit control-related data, identifying problem areas and acting on those problems accordingly.
• Process, allocate and notify all appropriate stakeholders of their respective shares of collections and premiums.
• Identify and document all unrecognized/unallocated cash items that are experiencing collection difficulties to ensure early escalation.
• Maintain relationships with stakeholders and provide excellent customer focus.
• Liaise with brokers to resolve payment issues.
• Ensure compliance with company policies and procedures related to credit control.
• Contribute to the refinement of process procedures and systems for continuous improvement.

Work Experience

• Moderate relevant experience in the field.

Preferred Work Experience

• Experience in credit control in professional or financial services industry.
• Experience in fundamental credit analysis.
• Moderate finance or accounting experience.
• Experience in accounts receivable, and/or cash management functions.
• Experience of working to deadlines and objectives.

Qualifications

• Tertiary Degree or equivalent combination of education and work experience.
• Bilingual English/Spanish (must have)

QBE Benefits

• Hybrid Working – a mix of working from home and in the office
• 22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis
• Competitive 401(k) program with company match up to 8%
• Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice
• Tuition Reimbursement for professional certifications, and continuing education
• Employee Network and Community – QBE actively supports six Employee Networks, and many ways to give back to your community

Why QBE? What if you could have a positive impact – at work and in the world?

At QBE, we’re enabling a more resilient future – for our customers, communities, environment, and for our people. We’re building momentum to achieve something significant and know our people are at the center of our success.

Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind. And our international scale means we’re big enough for your ambitions, yet small enough for you to make a real impact.

QBE is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with QBE, please inform our Talent Acquisition team to let us know the nature of your accommodation request and your contact information.

Equal Employment Opportunity

QBE provides equal employment opportunities to applicants and employees without regard to race; color; gender; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; protected veteran status; or disability or any other legally protected status.

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States on a full-time basis without the need for current or future sponsorship.

Skills

• Analytical Thinking, Communication, Credit Analysis, Critical Thinking, Customer Service, Financial Accounting, Financial Data Reporting, Financial Products, Intentional collaboration, Managing performance, Problem Solving, Process Improvements, Risk Management, Transaction Systems

Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.