Mechanical Associate

Round1 Entertainment Inc; Gurnee (IL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Time play

Bowling time

Karaoke/billiards

Food discount

Free beverage

Job summary

Round One in Gurnee, Illinois is seeking a Technician to manage and repair arcade and bowling machines in our venue at Gurnee Mills. The role focuses on maintaining operations and promptly addressing machine malfunctions to ensure a smooth guest experience.

The ideal candidate brings customer-service excellence, solid communication and analytical thinking, and a willingness to work varied shifts in a loud arcade environment. Two-year related experience is preferred.

Qualifications

• The Technicians must possess a strong sense of customer service and interpersonal skills to include high integrity and respect for everyone.
• The Technician must demonstrate solid communication skills, strong critical and analytical thinking skills, and appreciation for diversity (thought, ethnic, gender, etc.).
• Two-year related experience; or equivalent combination of education and experience is preferred.

Responsibilities

• Responds to customer complaints of machine malfunction; analyzes the mechanism to find the root of the problem.
• Assist the Facility manager with the installation, maintenance, and repairs of both mechanical and circuitry issues in the arcade games and/or bowling machines.
• Able to readily identify the most common problem with components like controls and audio systems.

Skills

Customer service

Communication

Analytical thinking

Diversity appreciation

Education

Two-year related experience

Job description

Job description:

Round One is hiring for our venue located in the Gurnee Mills.

Overview:

The Technician is responsible for all the operations of an amusement arcade and/or Bowling machines. His/her job is to oversee, maintain, and repair arcade machines and bowling machines.

Essential Duties:

• Responds to customer complaints of machine malfunction; analyzes the mechanism to find the root of the problem.
• Assist the Facility manager with the installation, maintenance, and repairs of both mechanical and circuitry issues in the arcade games and/or bowling machines.
• Able to readily identify the most common problem with components like controls and audio systems.

Other:

• Performs maintenance and repair tasks.
• Keeps a clean and organized workshop.
• Ability to work varying shifts, weekends, and holidays, as well as overtime to support business needs.
• Other duties may be assigned.

Non-Essential Duties:

• Follows up to complete any assigned work.
• Maintains high ethical standards in the workplace.
• Reports all irregular issues and problems to upper management for a solution.
• Maintains good communication with all employees and outside contacts.
• Complies and maintains confidentiality of all company policies and procedures.
• Responsible for maintaining a clean and safe working area.

Qualifications:

The Technicians must possess a strong sense of customer service and interpersonal skills to include high integrity and respect for everyone.

The Technician must demonstrate solid communication skills, strong critical and analytical thinking skills, and appreciation for diversity (thought, ethnic, gender, etc.).

Education and/or Experience:

• Two-year related experience; or equivalent combination of education and experience is preferred.

Work Environment:

• While performing the duties of this job, the employee regularly works in a bowling center/arcade environment where high levels of noise, dust, and activity can be expected.
• The noise level in the work environment is usually loud.

Physical Demands:

• While performing the duties of this job, the employee is regularly required to bend, stretch, twist, climb, and have a high level of mobility/flexibility in small spaces.
• The employee is required to stand and walk for extended periods of time without breaks during busy times.
• In addition, the employee will need to be able to use their hands/fingers to handle and feel and reach with hands and arms.
• Lifting and/or moving up to 100lbs with assistance is required.

Benefits:

• 1 hour of time play (non-prize) arcade games per week.
• 90 minutes of bowling per week (shoes included).
• 1 hour of karaoke/billiards per week.
• 50% discount on food items per working shift.
• 1 free beverage per working shift.