Mech Pilot / Specialist (Tracy, CA)

Blackhornvc; Tracy (CA); On-site; USD 61,992 - 68,880; Full time

Benefits offered by this job

Comprehensive health package

Flexible PTO

Equity grants

Job summary

A technology company is seeking a Mech Specialist to ensure successful operations at customer sites in Tracy, California. This role involves field deployment, troubleshooting, and maintaining high uptime for electromechanical systems. A Bachelor's degree and over 3 years of relevant experience are required. Candidates must possess strong technical troubleshooting skills and the ability to communicate effectively across teams. Compensation includes a competitive hourly rate with a focus on operational excellence, career growth, and inclusion.

Qualifications

• 3+ years in field service or hardware debugging roles in robotics or automation.
• Physical ability to perform service tasks in warehouse environments.
• Comfortable working extended hours or on-call for incidents.

Responsibilities

• Operate Mech systems at customer sites during pilots.
• Identify and report issues; perform troubleshooting.
• Provide daily internal updates and KPI reports.
• Support customer training sessions and act as trainer.
• Manage tools and maintenance for site operations.

Skills

Troubleshooting electromechanical systems

Linux command line

Basic application debugging (Python/SQL)

Knowledge of Jira and Zendesk

Ability to read schematics

Strong communication skills

Education

Bachelor’s degree in Mechanical, Electrical, Mechatronics, or Industrial Engineering

Tools

Jira

Zendesk

Job description

About the Role

As a Mech Specialist, you will be the primary engineer to operate our product at the customer site, be the first point of contact for troubleshooting issues, and provide communication to our development team. This role bridges hardware, systems integration, and field operations with ownership of diagnostics, repairs, retrofits, and lifecycle service actions.

You’ll lead on-site investigations, coordinate fixes, and interface tightly with our Development team. Success in this role means hands‑on operational excellence, a deep understanding of Physical AI systems, and the ability to communicate clearly with both technical teams and operations leaders.

Expense paid training will be onsite in Redwood City, CA prior to working at client site.

Physical & Work Environment

• Location: Customer Facility at Tracy. If the candidate is located in Redwood City, they can travel on a weekly basis to each remote location.
• This position requires extended deployment to customer locations, with up to 80% of time spent stationed on‑site.
• On‑site assignments will involve warehouse conditions (temperature variations, industrial noise) and prolonged standing or walks.
• Assignments may span several weeks or months and are intended to minimize frequent travel by establishing a consistent presence at the customer site.

Core Outcomes

• New Product Introduction: Ensure successful field deployment of new products by driving pilot execution, resolving early issues, and meeting customer KPIs.
• Reliable Operations: Maintain high Mech system uptime by diagnosing root causes and executing rapid, durable fixes in the field.
• Lifecycle Stewardship: Own warranty actions, spare part tracking, retrofit execution, and RMA processing for your assigned sites.
• Customer Confidence: Act as the face of Dexterity Engineering in the field—resolving chronic issues and maintaining long‑term system health.
• Operational Excellence: Reduce repeat incidents by authoring runbooks, knowledge base articles, and automated diagnostics.

Key Responsibilities

• Run day‑to‑day operations of the Mech system at customer sites during pilots
• Act as super‑user, first line of support, and liaison between DGS and Dexterity
• System Operation: Safely operate Mech and materials handling systems. Manage daily workflow, including package exception handling.
• Issue Management: Identify and report issues; perform initial T0 troubleshooting. Validate fixes in the field and close out issues with Echo/Delta teams. Track issue lifecycle on site until closure.
• Reporting: Provide daily internal updates and KPI reports. Deliver daily customer‑facing reports on operations status.
• Customer Interface: Align pilot schedules with local operations team. Support customer training sessions and act as a trainer for new users.
• Feature Deployment: Execute SW upgrades/downgrades and RFT (Request for Test) activities for software and hardware. Manage test packages and coordinate new feature validation.
• Maintenance & Logistics: Manage spares, tools, and maintenance cage. Support preventive maintenance activities as directed by Echo/Delta.
• Continuous Learning: Build knowledge base of operations, troubleshooting, and reporting.

Core Skills & Experience

• Strong troubleshooting skills across electromechanical systems, pneumatics, drives, sensors, and industrial robotics
• Comfort with Linux command line, log analysis, and basic application debugging (Python/SQL)
• Familiarity with tools like Jira, Zendesk, and knowledge base platforms
• Experience managing spares, executing RMAs, and coordinating with supply chain or service teams
• Ability to read schematics, wiring diagrams, and mechanical drawings
• Self‑starter mindset, with ability to lead service actions under ambiguous field conditions
• Strong communication skills to clearly explain findings and collaborate across functions
• Familiarity with support tools and observability platforms (e.g., Grafana, Kibana, Foxglove, ArgoCD).
• Self‑starter mindset with a willingness to take ownership in ambiguous environments. Bias for Action – sense of urgency in production environments; willingness to “own the ticket” until closure.

Nice‑to‑Have, Role‑Specific Strengths

• Experience supporting warehouse robotics or industrial automation systems
• Familiarity with EtherCAT, Beckhoff, or Elmo servo drive systems
• Prior field service engineering or hardware NPI commissioning experience
• Experience developing or maintaining diagnostic tooling
• Knowledge of application‑layer debugging, especially for real‑time systems
• Understanding of reliability modeling, FMEA, or service metrics (e.g., MTTR, MTBF)

Qualifications

• Bachelor’s degree in Mechanical, Electrical, Mechatronics, or Industrial Engineering or related field
• 3+ years in field service, product support, or hardware debugging roles in robotics, automation, or complex electromechanical systems
• Physical ability to perform service tasks in warehouse environments, including equipment access, lifting, and calibration
• Comfortable working extended hours or on‑call rotations for high‑severity incidents.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

45 - 50 USD

Our Total Rewards philosophy is designed to recognize contributions toward meaningful innovation. Base pay is one component of a broader compensation package that may include equity grants, benefits, and other incentives, depending on role and eligibility.

Base Salary Range: $45 – $50 hour, commensurate with experience. Comprehensive health, dental, vision, and equity package. Flexible PTO, and a culture committed to growth and inclusion.