Meat Department Lead - Customer Experience & Ops

Kroger-54356a7; Rochester Hills (MI); On-site; USD 40,000 - 65,000; Full time

Job summary

Kroger is seeking a Back-Up Department Manager in Michigan to oversee the department in the manager's absence, ensuring adherence to SOPs for merchandising, scheduling and safety. The role emphasizes customer service, staff development and compliance with company policies.

The candidate should demonstrate leadership, teamwork and strong communication, with the ability to manage staffing, pricing, and product safety to deliver a positive shopping experience.

Qualifications

• Must demonstrate effective leadership and customer service skills.
• Strong communication and interpersonal abilities to interact with shoppers and teammates.
• Ability to train, coach and develop department staff.
• Good math skills for pricing, audits and labor planning.

Responsibilities

• Back up the department manager and oversee the department in their absence.
• Ensure SOPs for merchandising, scheduling and safety are followed.
• Provide friendly, efficient customer service and assist customers on the floor.
• Oversee staffing to meet service levels and labor utilization.
• Maintain proper product handling, rotation and safety procedures.

Skills

Leadership

Customer Service

Communication

Teamwork

Safety Awareness

Education

High school diploma/GED

Job description

Kroger is seeking a Back-Up Department Manager in Michigan to oversee the department in the manager's absence, ensuring adherence to SOPs for merchandising, scheduling and safety. The role emphasizes customer service, staff development and compliance with company policies.

The candidate should demonstrate leadership, teamwork and strong communication, with the ability to manage staffing, pricing, and product safety to deliver a positive shopping experience.