Meals on Wheels Food Service Professional

CW Resources; Danbury (CT); On-site; USD 25,000 - 41,000; Full time

Job summary

CW Resources (RW Solutions, part of CW Group) seeks a dedicated Cafe Manager to oversee meal service at senior centers and deliver to homebound seniors. You will combine food service, customer service, and community support in a warm, professional setting.

Responsibilities include ensuring smooth meal service, coordinating volunteers, managing reservations, and delivering meals while upholding safety and quality standards. A valid driver’s license and experience in food service are required.

Qualifications

• 1–2 years in food service, senior services, or community meal programs.
• 1–2 years in a senior center, cafeteria, or community kitchen.
• Basic knowledge of food safety and sanitation.
• Basic record-keeping and documentation skills.
• Valid driver’s license with a clean driving record.

Responsibilities

• Ensure meal service runs smoothly, on schedule.
• Assist with serving meals and follow dietary guidelines.
• Maintain a clean, safe, and welcoming dining environment.
• Greet seniors warmly and address concerns professionally.
• Monitor feedback and help improve the dining experience.
• Support volunteers with food safety guidance and task expectations.
• Promote teamwork and proper food handling practices.
• Manage reservations and pre-ordered meals.
• Check food temperatures and sanitation to health standards.
• Assist with inventory and notify leadership when orders are needed.
• Drive Meals on Wheels vehicle to deliver meals as needed.
• Load and transport meals maintaining temperature and safety.
• Deliver meals with courtesy and wellness checks.
• Follow assigned routes and maintain delivery logs.
• Report concerns about client well-being to the supervisor.

Skills

Food service experience

Senior services experience

Food safety basics

Record-keeping

Driver's license

Job description

About This Role

CW's Core Values: Mission Driven, Teamwork Makes Us Stronger, & Everyone Brings Value!

Take a glimpse into why CW might be the right place for you: https://tinyurl.com/9yc7h8um

Candidate will float between our 2 senior center locations - Newtown, CT and Danbury, CT

Key Details

• Location: Bethel, Newtown, CT and Danbury, CT - Senior Center Cafes
• Schedule: On Call

Position Overview

RW Solutions is seeking an enthusiastic, caring, and dependable Cafe Manager to join support daily meal service at our senior center and deliver meals to homebound seniors as needed. This role blends food service, customer service, and community support - ensuring seniors receive nutritious meals in a warm, welcoming environment.

Responsibilities

• Ensure meal service runs smoothly, efficiently, and on schedule.
• Assist with serving meals, ensuring dietary needs and portion guidelines are followed.
• Maintain a clean, safe, and welcoming dining environment for all guests.
• Greet seniors warmly, answer questions, and address concerns with professionalism.
• Monitor guest feedback and help resolve issues to improve the dining experience.
• Support volunteers by guiding them on food safety, customer service, and task expectations.
• Promote a positive team environment by modeling excellent service, teamwork, and food handling practices.
• Manage reservations and pre-ordered meals, ensuring accuracy and timely preparation.
• Check food temperatures, sanitation practices, and service standards to meet health regulations.
• Assist with inventory, track food supplies, and notify leadership when orders are needed.
• Drive the company Meals on Wheels vehicle to deliver meals to elderly clients as needed.
• Load, organize, and transport meals safely while maintaining temperature and sanitation standards.
• Deliver meals with courtesy, patience, and respect, providing friendly wellness checks during each visit.
• Follow assigned routes and maintain accurate delivery logs.
• Report any concerns about client well-being to the appropriate supervisor.

Required Qualifications

• Minimum of 1 to 2 years of experience in food service, senior services, or community meal programs.
• Minimum of 1 to 2 years of experience working in a senior center, cafeteria, community kitchen, dining hall, or similar food service environment.
• Basic knowledge of food safety and sanitation practices.
• Basic record-keeping and documentation skills.
• Valid driver's license with a clean driving record.

Bonus Skills

• Experience delivering meals, groceries, or food products to homes or community locations.
• Familiarity with Meals on Wheels operations or senior center environments.
• Strong customer service skills and a compassionate, patient demeanor.
• Ability to work independently and as part of a team.
• Ability to adapt to changing needs, schedules, or delivery routes.

Reasons to Love the Job

• You'll be a part of a mission-driven team that values your hard work and helps you grow.
• Access to an Employee Wellness Coordinator and robust wellness program that support your health and work-life balance.
• Opportunities for advancement - grow your career with us!

Benefits Package

• Insurance - Medical, Dental, Vision
• Telemedicine
• Retirement Plan & Match Options
• Disability Plans
• Life Insurance - Accidental Death & Dismemberment and Group Term Life
• Paid Holidays & Vacation
• Sick & Personal Time
• Hospital Indemnity, Accident, Critical Illness & Voluntary Life

Physical and Environmental Demands

• Ability to stand, walk, bend, and move throughout the kitchen and dining areas for extended periods.
• Ability to lift, carry, push, and pull food containers, meal carriers, and supplies weighing up to 40 lbs.
• Frequent reaching, grasping, and handling of food items, trays, and equipment.
• Ability to safely enter and exit a vehicle multiple times during delivery routes.
• Ability to work in varying temperatures, including warm kitchen environments and outdoor weather conditions during deliveries.
• Ability to work in fast-paced meal service periods with frequent interruptions or shifting priorities.
• Exposure to cleaning chemicals, hot surfaces, and standard kitchen equipment.
• Ability to interact respectfully and patiently with seniors, including those who have mobility, cognitive, or communication challenges.
• Ability to maintain focus, safety awareness, and professionalism while driving a company vehicle.
• Reasonable accommodations can be provided.

Core Values

CW's Core Values: Mission Driven, Teamwork Makes Us Stronger, & Everyone Brings Value!

Equal Opportunity Statement

We are an Equal Opportunity Employer. All employment decisions are made based on individual qualifications, merit, and business needs, without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other status protected by applicable federal, state, or local law.

Company Overview

RW Solutions, a part of CW Group, is a national non-profit organization that has been delivering mission-driven, high-quality services for more than 60 years. We are committed to fostering a supportive and respectful workplace where every employee is valued for their unique contributions. We're proud to offer a wide range of services, from vocational rehabilitation programs to delivering healthy food options through the Meals on Wheels program. Our dedication to empowering individuals and strengthening communities drives everything we do, and we continue to work toward a brighter, more welcoming future for all.

Pay Transparency Disclaimer

We are committed to pay transparency. Compensation for this role is determined in good faith and based on jobrelated factors such as skills, experience, education, and internal equity, in accordance with applicable law. Employees and applicants may request additional compensation information as permitted by law.

Posters and Rights

Copy and paste the link below into your web browser to view the posters pertaining to:

• Notification of Employee Rights Under Federal Labor Laws posters: https://www.dol.gov/agencies/olms/poster/labor-rights-federal-contractors
• CW's Self - Disclosure Form: https://forms.office.com/pages/responsepage.aspx?id=zZj4MtUu00iOjM5NS60vhGhCUZaiq9RLhDLFapc8phdUQzRDRTlPUDNINzI3QTNUNEJONlZDSTZSMC4u&route=shorturl
• Please E-Mail: [e-mail] submit a request for accommodation with the application process.

Behaviors

• Enthusiastic - Shows intense and eager enjoyment and interest

Motivations

• Ability to Make an Impact - Inspired to perform well by the ability to contribute to the success of a project or the organization

Licenses & Certifications

• Driver's License (required)

Skills

• Attention to Detail (preferred)
• Communication (preferred)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.