MDU Quality Manager, Telecom Construction

TAK Broadband; Sioux Falls (SD); On-site; USD 130,000 - 140,000; Full time

Benefits offered by this job

Full Time

Paid Weekly

Medical, Dental & Vision

PTO

401(k) with Company Match

Life Insurance

Job summary

TAK Broadband is seeking a Quality Manager to lead the day-to-day Quality Operations for the MDU team on our U.S. fiber network projects. You will oversee client build and quality requirements, review splice/testing data, and closeout documents, while guiding training and safety compliance across crews and partners.

Travel daily and work across indoor/outdoor sites, ensuring customer expectations are met. This role emphasizes development of talent, field leadership, and adherence to OSHA

Qualifications

• 3+ years of broadband, telecommunications or related experience preferred.
• Excellent customer service, time management, problem-solving and troubleshooting skills.
• Ability to travel daily and open to a variety of schedules.
• Ability to give feedback; positive and negative when needed.
• Strong desire to grow and develop team members.

Responsibilities

• Manage all aspects of the day-to-day Quality Operations of team members including client build and quality requirements, splice and testing review and closeout document review.
• MDU training for build requirements, splice/testing, light/speed testing, troubleshooting and overall general MDU build requirements.
• Manage and perform quality inspections to ensure meeting customer expectations and guidelines.
• Manage, perform and record safety observations and ladder inspections on team members and business partners.
• Is the 'expert' and 'go to' resource for your team; spending time in the field to understand, improve and build your team.
• Provide development opportunities for team members by delegating tasks when relevant.
• Navigate a variety of terrains while managing tools and equipment.
• Ensure team members perform work in a safe manner, following OSHA standards.

Skills

Customer service

Time management

Problem-solving

Travel ability

Team development

Independent work

Ladder safety

Safety awareness

Job description

Description

TAK Broadband is a leading end-to-end U.S. fiber broadband network construction contractor operating in 42 states. It builds more than just networks; it connects communities to new valuable digital opportunities. TAK offers comprehensive service solutions, from construction to drops to fulfillment. TAK’s ecosystem of partners allows it to successfully complete every project starting from the first point of conception. This includes engineering teams, distributors, and more than 100 qualified construction crews with extensive experience across all ISP types and markets; over 300 experienced bury drop crews; and more than 700 professional technicians.

We are seeking a Quality Manager to join our MDU team. In this role you will manage all aspects of the day-to-day quality operations of team members including client build and quality requirements, splice and testing review and closeout document review. You will also manage all MDU training that includes client driven requirements for build, splice/testing, light/speed testing and general MDU build compliance for the MDU program. You will also manage and perform quality inspections on vehicles and ladders and perform safety observations.

Why TAK?

• Full Time
• Paid Weekly
• Compensation: $130K - $140K annually, DOE
• Full Benefits Package (Medical, Dental & Vision)
• Paid Time Off
• 401(k) with Company Match!
• 25K Company Paid Life Insurance
• Independent Work & Team Collaboration
• Career Development & Advancement Opportunities!

The Role

• Manage all aspects of the day-to-day Quality Operations of team members including client build and quality requirements, splice and testing review and closeout document review
• MDU training for build requirements, splice/testing, light/speed testing, troubleshooting and overall general MDU build requirements
• Manage and perform quality inspections to ensure meeting customer expectations and guidelines
• Manage, perform and record vehicle inspections on team members and business partners
• Help train and develop talent for quality assurance roles
• Manage, perform and record safety observations and ladder inspections on team members and business partners
• Is the “expert” and “go to” resource for your team; spending time in the field to understand, improve and build your team
• Provide development opportunities for team members by delegating tasks when relevant
• Utilize strategic thinking to execute goals, projects, and plans
• Complete employee performance management functions
• Report and maintain up-to-date team and technician data to promote technician development
• Verify and report uniforms, offices and warehouse are compliant
• Verify and report all DOT vehicles and DOT personnel are compliant
• Strive to provide the best customer experience every day
• Conduct and/or attend meetings as needed
• Ensure team members perform work in a safe manner, following all OSHA and company safety standards
• Ensure team members perform work to the client standards and specifications
• Positively motivate team to develop and nurture a great culture focused on winning
• Work in a variety of environments: indoors, outdoors, tight and/or elevated spaces
• Navigate a variety of terrains while managing tools and equipment
• All other duties as assigned

Requirements

• 3+ years of broadband, telecommunications or related experience preferred
• Excellent customer service, time management, problem-solving and troubleshooting skills
• Ability to travel daily and open to a variety of schedules
• Ability to give feedback; positive and negative when needed
• Strong desire to grow and develop team members
• Ability to build and maintain positive relationships with internal and external customers
• Ability to work independently
• Ability to safely navigate various terrains, managing equipment and tools
• Ability to carry, climb, operate, and work upon an extension ladder (approximately 28 feet high and 75 pounds)
• Ability to complete work indoors, outdoors, in tight spaces and elevated by bending, reaching, twisting, climbing, and working while standing up to 70% of the time
• Ability to safely navigate various terrains, managing equipment and tools
• A body weight of no more than 275 pounds to perform ladder work safely. Safety is our #1 Priority. If personal safety is not compromised, accommodations may be available based on previous ladder experience in a similar role
• Must provide a valid government-issued photo ID for verification; a driver’s license is required if the role involves driving
• Passing of all pre-employment requirements (MVR, Background Check, Drug Screen)

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

TAK is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by law. We maintain full compliance with the Americans with Disabilities Act and are committed to providing equal access throughout our employment practices. Individuals with disabilities may request reasonable accommodations during the application and hiring process by contacting [e-mail]