MDU IT Specialist

McWane, Inc.; Provo (UT); On-site; USD 60,000 - 75,000; Full time

Job summary

McWane, Inc. in Provo, Utah is looking for an IT Specialist to support their office and manufacturing environments. In this role, you will provide end-user support, manage IT infrastructure, and ensure reliable operations across the facility. The ideal candidate has a Bachelor's in Computer Science and at least two years of IT support experience.

This position works in a heavy industrial setting and requires strong troubleshooting skills with Windows, basic networking knowledge, and familiarity with Active Directory. You will be responsible for maintaining high service levels and supporting critical IT operations.

Qualifications

• 2+ years of experience in IT support or specialist role.
• Experience in troubleshooting hardware and peripherals.
• Basic understanding of networking concepts.

Responsibilities

• Provide exceptional in-person and remote support to end users.
• Procure and maintain IT equipment and peripherals.
• Monitor network performance and resolve connectivity issues.

Skills

Troubleshooting Windows OS

Basic networking concepts

End-user support

IT security

Education

Bachelor’s degree in Computer Science

Tools

Active Directory

Microsoft 365

IT ticketing systems

Job description

About Us: McWane Ductile stands today as North America’s leading and most experienced ductile iron pipe manufacturer and supplier. Building iron strong utilities for generations since 1926, we are a family-owned company with a rich history and a vital role in securing the future of America’s water infrastructure for generations to come.

Job Description

Position Overview

We are seeking a hands-on IT Specialist to support both office and manufacturing environments. This role is responsible for providing responsive end-user support, maintaining computer and network infrastructure, and ensuring reliable IT operations across the facility.

The ideal candidate is a self-driven problem solver who thrives in a fast-paced, industrial setting. This position operates with a high level of autonomy under a macro-management style, where accountability and service levels are critical.

Key Responsibilities

End User Support

• Provide exceptional in-person and remote support to end users
• Troubleshoot and resolve hardware, software, printer, and network issues
• Serve as the primary point of contact for IT-related service requests
• Maintain high service levels and timely issue resolution

Hardware & Systems Management

• Procure, install, configure, upgrade, and maintain desktop and laptop computers
• Install and maintain printers and peripheral devices
• Install and support network hardware including switches
• Perform routine maintenance and lifecycle management of IT equipment
• Maintain inventory and tracking of IT assets

Network & Infrastructure Support

• Diagnose and resolve network connectivity issues across the facility
• Monitor network performance, availability, and security
• Assist with basic switch configuration and network troubleshooting
• Manage users, devices, and access in Active Directory
• Support Microsoft 365 applications and services
• Manage software licensing and ensure compliance

Security & Systems

• Support facility security systems including surveillance and access control
• Follow and help enforce cybersecurity best practices
• Coordinate and direct third-party vendors and contractors on IT-related projects
• Support system upgrades, rollouts, and improvement initiatives

Documentation & Process

• Document systems, configurations, and troubleshooting procedures
• Maintain accurate records of incidents, changes, and IT assets
• Contribute to process improvement and standardization

Classification: Exempt Position

Reports to: IT Manager

Date: 06/17/2026

Work Environment: Heavy Industrial Setting will occasionally work around molten metal in a loud environment.

Physical Demands: Standing, bending, squatting, sitting, work that may involving lifting up to 50 lbs.

Position type and expected outs of work: Full-time hours, work schedule is 8:00 AM – 5:00 PM, additional hours as needed and schedule subject to change.

Travel: Some travel may be required.

Qualifications

Minimum Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent experience
• 2+ years of experience in an IT support, help desk, or IT specialist role
• Strong troubleshooting skills with Windows operating systems, hardware, and peripherals
• Basic understanding of networking concepts (TCP/IP, switches, connectivity)

Preferred Skills & Experience

• Experience supporting IT in a manufacturing or industrial environment
• Familiarity with Active Directory and Microsoft 365
• Experience supporting network infrastructure and IT security systems
• Experience with IT ticketing systems and service management practices

Additional Information

All your information will be kept confidential according to EEO guidelines.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

McWane is a Federal VEVRAA contractor, and an Equal Opportunity Employer committed to providing equal employment opportunity in all employment practices. McWane will not discriminate against any applicant for employment because of their race, color, religion, sex, national origin, age, sexual orientation, disability, veteran or service member status, marital status, citizenship status (In IL - sex, including same sex, ancestry, order of protection status, physical or mental disability, military status, pregnancy, unfavorable discharge status, genetic information), (In IA - gender identity), (In CA- gender identity or expression, and genetic information) or any other category protected by federal, state or local law.