MDU Coordinator

IQ Fiber, LLC; Dover (DE); On-site; USD 70,000 - 110,000; Full time

Job summary

IQ Fiber is seeking an experienced MDU Coordinator to own the full project lifecycle for multi-dwelling unit deployments, from initial design through network delivery, working with the sales team to present solutions and secure ROE.

This hands-on field role requires strong OSP and MDU knowledge, the ability to explain complex designs to non-technical audiences, and the drive to meet monthly, quarterly, and annual deployment targets while managing contractors and budgets.

Qualifications

• High school diploma or GED; two-year degree preferred.
• Minimum of 5 years of telecommunications construction experience; 5+ years in OSP engineering and MDU solutions preferred.
• Experience with walk-out surveys, design, budgeting, and BOMs including XGSPON; managing contractor relationships and multi-site construction.
• Proficiency in Microsoft Excel and Word; learn new applications and systems, including Vetro.

Responsibilities

• Own MDU construction projects from start to finish, coordinating scheduling with property management and unit access.
• Deliver certified networks to end users on time and within budget; document as-builts into Vetro and upload optical levels to SharePoint.
• Partner with sales to identify customer needs and develop technical solutions; support site visits, negotiations, and presentations.
• Present technical solutions clearly to non-technical audiences; translate complex designs into understandable proposals.
• Support design and execution of planned community initiatives; ensure customer experience and budget requirements are met.
• Monitor market conditions to identify opportunities, issues, and risks; target homes-passed monthly, quarterly, yearly.
• Manage contractor relationships and oversee construction quality; ensure workmanship meets company standards.
• Maintain assigned vehicle; represent IQ Fiber in field attire.

Skills

Telecommunications construction

MDU solutions

OSP engineering

Design BOMs

Contractor management

Budgeting

Excel

Driver's license

Education

High school diploma

Two-year degree preferred

Tools

Vetro

SharePoint

Microsoft Office

Job description

The Internet is now the heartbeat of our home, but too often internet service is frustrating and unreliable. IQ Fiber was created to offer 100% fiber-optic fast internet, transparent pricing, and attentive customer service to deliver a Smarter internet experience. As part of the rapidly growing IQ Fiber team, your contributions will directly affect our success. Your work matters here.

We’re looking for energetic, collaborative, and customer-focused talent with the ability to proactively move our business forward. In return, you’ll find a place where your voice matters. You’ll find a team who works hard and has fun. And, if you’re like us, you’ll know you made a Smarter career choice.

Position Summary:

IQ Fiber is seeking an MDU Coordinator responsible for building engineered solutions to serve Multi‑Dwelling Units (MDU) and public projects. This role owns the full project lifecycle frominitialdesign through completed network delivery, working closely with the sales team to present solutions, secure Right of Entry (ROE), and deploy IQ Fiber’s network.

This is a hands‑on field role requiring strong technical knowledge of OSP and MDU solutions, the ability to communicate complex designs to non‑technical audiences, and the drive to hit monthly, quarterly, and annual deployment targets. Success in this role depends on building strong contractor relationships, ensuring quality workmanship, and delivering certified networks on time and within budget.

Essential Duties and Responsibilities

• Own MDU construction projects from start to finish, coordinating scheduling with property management,facilitatingunit access, tracking materials, controlling costs, and meeting project deadlines.
• Deliver certified networks to end users on time and within budget; document all as-builts into Vetro and upload all optical levels to SharePoint.
• Partner with the sales team toidentifycustomer needs, developappropriate technicalsolutions, and support sales activities including site visits, negotiations, and presentations.
• Present technical solutions with clarity and skill, translating complex designs into proposals that are understandable to non-technical prospects and teammates.
• Support the technical design and execution of new planned community initiatives, ensuring customer experience andimplementationbudget requirements are met.
• Monitor the competitive landscape and market conditions toidentifyopportunities, issues, and risks; deliver against monthly, quarterly, and annual homes-passed targets.
• Manage contractor relationships and oversee construction quality, ensuring workmanship meets company standards throughout all phases of project execution.
• Maintain assigned vehicle in a clean and professional manner and represent IQ Fiber in approved field attire at all times.

Required Qualifications

• High school diploma or GEDrequired; two-year degree preferred.
• Minimum of 5 years of telecommunications construction experience; 5+ years of experience in OSP engineering and MDU solutions preferred.
• Experience with walk-out surveys, design, budgeting, and creating BOMs including XGSPON; experiencemanaging contractor relationships and coordinating multi-site construction projects.
• Proficiencyin Microsoft Excel and Word; computer skills sufficient to learn new applications and systems, including Vetro.
• Must have andmaintaina valid driver’s license, auto insurance, and a satisfactory driving record; ability to drive during nighttime and adverse weather conditions.
• Must pass a standard background check and drug screening.
• Ability to construct small networks for MDU and public spaces using off-the-shelf solutions and present technical solutions clearly to non-technical audiences.
• Ability to work cross-functionally and manage multiple priorities simultaneously in a fast-paced environment with strong interpersonal, written, and verbal communication skills.
• Ability to support a 24/7 operation including mandatory overtime, after-hours and weekend work, and emergency response.
• Ability to lift 25 pounds repeatedly, climb ladders up to 28 feet, and work in adverse weather conditions.

What Success Looks Like

• MDU projects are owned from design through completion, with solutions delivered on time, within budget, and aligned with customer and company expectations.
• Sales, engineering, and construction teams areclosely supported, with solution development and ROE efforts coordinated effectively to ensure seamless project execution.
• Technical solutions are developed and presented effectively, with complex designs translated into clear, customer‑friendly proposals that support the sales process.
• Contractor relationships and project execution are actively managed, ensuring quality workmanship, adherence to standards, and successful delivery of network installations.
• Project documentation and performance tracking areaccurateand current, including as-builts, reporting, and measurable progress toward monthly, quarterly, and annual deployment targets.

Other Duties:

Pleasenotethis job description is not designed to cover orcontaina comprehensive listing of activities, duties, or responsibilities that arerequired ofthe employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

IQ Fiber is an affirmative action and equal opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Applicants must be currently authorized to work for any U.S. employer on a full-time basis. We do not sponsor, transfer, or support employment visa status or work authorization extensions for any position.