MD Claims Adjuster - CST/EST

Insurance Journal; Springfield, Northern (IL, KY); Hybrid; USD 48,000 - 70,000; Full time

Job summary

National General is seeking a Material Damage (MD) Claims Adjuster to investigate and confirm facts of loss for auto accidents, determine coverage and liability, and negotiate settlements within authority limits. The role emphasizes end-to-end claims ownership, exceptional communication, and customer service in a fast-paced environment.

The ideal candidate will handle liability assessment, coverage investigation, and provide a high level of service to policyholders throughout the claims process

Qualifications

• Experience with end-to-end claims ownership, liability assessment, and coverage investigation.
• Strong customer service orientation with attention to detail.
• Licensing requirements and compliance with state licensing where applicable.

Responsibilities

• Applies a basic understanding of systems and technology used within the company.
• Partners to determine subrogation or fraud potential and how to handle.
• Exhibits basic understanding of insurance policies written by the company, the industry, and organizational relationships within the company and department.
• Handles basic investigation regarding most aspects of auto claims (coverage, liability and damages).
• Begins recognizing and identifying body parts of a vehicle and other potential property damage.
• Identifies customer needs and works to meet those needs using appropriate customer service skills.

Skills

Auto Insurance Claims

Automobile Accidents

Change Agility

Collaboration

Conflict Resolution

Insurance Policies

Metrics Driven

Multitasking

Organizing

Problem Solving

Time Management

Job description

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers' evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.

Job Description

As a Material Damage Claims Adjuster you will be responsible for investigating and confirming the facts of loss for basic to advanced automobile accidents. Determines coverage, liability, damages and otherwise adjusts and negotiates claims within limit of authority.

National General seeking an experienced Material Damage (MD) Claims Adjuster, preferably located in the CST or EST time zones. The ideal candidate will possess exceptional communication skills, a strong customer service orientation, keen attention to detail, a metrics-driven mindset with the ability to meet performance goals and strong organizational skills to manage multiple tasks in a fast-paced environment.

Experience with end-to-end claims ownership, liability assessment, and coverage investigation, along with delivering a high level of service to policyholders throughout the claims process.

Key Responsibilities

• Applies a basic understanding of systems and technology used within the company
• Partners to determine subrogation or fraud potential and how to handle
• Exhibits basic understanding of insurance policies written by the company, the industry, and organizational relationships within the company and department
• Handles basic investigation regarding most aspects of auto claims (coverage, liability and damages)
• Begins recognizing and identifying body parts of a vehicle and other potential property damage
• Identifies customer needs and works to meet those needs using appropriate customer service skills

Supervisory Responsibilities

• This job does not have supervisory duties.

As a requirement of employment, individuals who currently hold an active insurance license must terminate all existing appointments prior to onboarding and must not hold any outside appointments at any point during employment. Applicants seeking an adjuster role who also hold a resident producer license must formally surrender that license when instructed to by the licensing team. By proceeding with the application process, applicants acknowledge and accept these licensing requirements and agree to comply.

Skills

Auto Insurance Claims, Automobile Accidents, Change Agility, Collaboration, Conflict Resolution, Insurance Policies, Metrics Driven, Multitasking, Organizing, Problem Solving, Time Management

Compensation

Base compensation offered for this role is:

• Adjuster Analyst II: $47,500.00 - $61,600
• Adjuster Analyst III: $50,000.00 - $65,300.00
• Adjuster Cons I: $53,500.00 - $77,800.00
• Adjuster Cons II: $56,000.00 - $82,500.00

And is based on experience and qualifications. Total compensation for this role is comprised of several factors, including the base compensation outlined above, plus incentive pay (i.e. commission, bonus, etc.) if applicable for the role.

Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

National General Holdings Corp., a member of the Allstate family of companies, is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A- (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.

Companies & Partners

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

Benefits

National General Holdings Corp. is an Equal Opportunity (EO) employer - Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas. In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at [phone].

Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.