MD Call Specialist - Remote

Anewhealthrx; Hamilton (OH); Remote; USD 40,000 - 60,000; Full time

Job summary

Anewhealthrx is seeking an MD Call Specialist to join their team remotely or in-office. This role involves delivering exceptional customer service, managing patient care through phone interactions, and utilizing pharmacy software to support an extensive nationwide patient base. Ideal candidates should possess strong communication skills, drug knowledge, and the ability to work independently.

Benefits

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Qualifications

• 18+ years old and eligible to work.
• Prior pharmacy experience preferred.
• CPhT certification preferred.

Responsibilities

• Deliver exceptional customer service in a phone-based environment.
• Process prescription data accurately and manage case queues.
• Coordinate between clinical pharmacists and medical professionals.

Skills

Customer Service

Communication

Drug Knowledge

Organization

Prioritization

Education

High school diploma or GED

Tools

Pharmacy software

Job description

Join to apply for the MD Call Specialist - Remote role at AnewHealth.

**AnewHealth** is one of the nation’s leading pharmacy care management companies, specializing in caring for people with complex, chronic needs. We aim to improve outcomes for patients and healthcare organizations. Established in 2023 through the merger of ExactCare and Tabula Rasa HealthCare, we offer comprehensive pharmacy services, pharmacy benefit management, and support for the Program of All-Inclusive Care for the Elderly. With over 1,400 team members, we serve more than 100,000 people across all 50 states.

Job Details

MD Call Specialists in our Patient Care Center of Excellence perform various duties to ensure quality care for ExactCare’s patients. They work in a closed-door pharmacy environment, communicating with patients, doctors, and facilities via phone, supporting different stages of patient care and contact. Responsibilities include navigating pharmacy software, supporting patient onboarding, and managing case queues. This role is office or remote-based, in a cubicle environment, providing an exceptional patient experience in a fast-paced setting.

Responsibilities

• Deliver exceptional customer service in a phone-based environment.
• Process prescription data accurately and efficiently.
• Use drug knowledge to handle prescription authorizations, clarifications, or transfers.
• Perform claim adjudication, prior authorizations, billing, and eligibility checks, including outbound calls.
• Resolve patient care issues through case management.
• Coordinate between clinical pharmacists and medical professionals.
• Assist with patient onboarding and maintain confidential records.
• Retrieve and verify prescription information through doctor calls.
• Make welcome calls to new patients and update medication profiles.
• Support higher call volumes as backup.
• Respond to patient inquiries over the phone.
• Support nationwide patient base in a high-volume environment.
• Perform other tasks as needed.

Skills & Abilities

• Comfortable in a phone-based role.
• Ability to work independently and be self-motivated.
• Proficient with computers and pharmacy software.
• Excellent customer service and communication skills.
• Thorough drug and billing knowledge.
• Strong organizational and prioritization skills.
• Maintain confidentiality and demonstrate core values.

Requirements

• Must be 18+ years old.
• High school diploma or GED.
• Prior pharmacy experience preferred.
• Pharmacy technician registration preferred.
• CPhT certification preferred.
• Ability to work remotely or in-office, sitting at a desk most of the time.
• Availability to work 9 am - 5:30 pm EST, Monday to Friday.

AnewHealth offers a comprehensive benefits package, including medical, dental, vision, 401(k), paid time off, and more, effective from the first month of employment. We are an equal opportunity employer committed to diversity and inclusion. Applicants must be eligible to work in the country.