MClub - Server

Pyramid Global Hospitality; Burlington (MA); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

401k with company match

Bonus programs

Job summary

Pyramid Global Hospitality at the Boston Marriott Burlington is seeking a friendly lounge associate to welcome guests and provide personalized service. You will help create a relaxing lounge atmosphere during evening hours, set up and maintain MClub presentations, keep the lounge stocked, and anticipate guest needs to exceed expectations, working closely with other departments.

Previous hospitality or food service experience is a plus, but not required.

Qualifications

• Experience in hospitality or food service is a plus, but not required.
• Strong communication and people skills are essential.
• Able to multitask in a fast-paced environment with a positive attitude.

Responsibilities

• Welcome guests with a warm, genuine smile and provide personalized service.
• Create a relaxing and inviting lounge atmosphere during evening hours.
• Set up and maintain MClub food & beverage presentations.
• Keep the lounge clean, organized, and fully stocked.
• Anticipate guest needs and go above and beyond to exceed expectations.
• Ensure only eligible guests access the lounge.
• Work closely with other departments to deliver a seamless experience.

Skills

Guest service

Communication

Multitasking

Attention to detail

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About Our Property

At the Boston Marriott Burlington, we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Global Hospitality at the Boston Marriott Burlington can mean for you!

What You’ll Do

• Welcome guests with a warm, genuine smile and provide personalized service
• Create a relaxing and inviting lounge atmosphere during evening hours
• Set up and maintain our MClub food & beverage presentations
• Keep the lounge clean, organized, and fully stocked
• Anticipate guest needs and go above and beyond to exceed expectations
• Ensure only eligible guests access the lounge
• Work closely with other departments to deliver a seamless experience

What are we looking for?

• A positive, outgoing personality with a passion for guest service
• Strong communication and people skills
• Ability to multitask in a fast-paced environment
• Attention to detail and pride in maintaining high standards
• Previous hospitality or food service experience is a plus (but not required!)

Why You’ll Love Working With Us

• Supportive team environment
• Opportunities for growth and advancement
• A fun, guest‑focused workplace

Compensation

$17.00

$17.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.