McAlister's Deli - Shift Lead

McAlister's Deli; Hiram (GA); On-site; USD 27,000 - 38,000; Full time

Job summary

McAlister’s Deli in Hiram, GA is seeking a Restaurant Shift Leader to support daily operations, supervise team members, and ensure food quality, service, cleanliness and safety.

You will direct operations in the absence of General Manager/Assistant Manager, schedule staff, monitor speed of service, handle guest comments, and help train new hires.

Strong communication, reliability and ability to work in a fast-paced environment are required; prior supervisory experience is a plus.

Qualifications

• Minimum of 1 year experience within the food service industry.
• Supervisory experience a plus but not required.
• Retail experience.

Responsibilities

• Provide supervision during assigned shifts.
• Ensure guests have a positive experience and atmosphere.
• Manage FOH and BOH shift responsibilities, including staff scheduling to minimize overtime and meet labor cost controls.
• Monitor speed of service to ensure a positive guest experience.
• Handle guest comments and complaints.
• Supervise daily shifts to maintain McAlister’s standards, product quality and cleanliness.
• Assist in training of team members and new hires; perform line checks as needed.
• Enforce uniform policy and standards.
• Ensure proper cash handling procedures.
• Open and close restaurant in the absence of upper management.
• All other duties as assigned by management.
• Confident in the ability to supervise; safety and sanitation fundamentals; adaptability; teamwork; multi-tasking; organization; stamina.

Skills

Food service supervisory experience

Fast-paced environment experience

Retail experience

Education

High School Diploma or equivalent

Job description

Reporting

General Manager/Assistant Manager

Job Type

Non-Exempt

Education

High School Diploma or equivalent

Overall responsibility

The Restaurant Shift Leader contributes to the success of McAlister’s Corporation through assisting in the daily operations of the restaurant. The Shift Leader’s responsibility is to direct the operation of the restaurant, in the absence of the General Manager and/or Assistant Manager, while maintaining the highest standards of food quality, service, cleanliness, safety and sanitation by directing and supervising team members. Shift Leader is also responsible for handling issues with team members, food suppliers and guest directly, then escalates them to the General Manager/Assistant Manager when necessary.

Key areas of responsibility

• The ability to provide supervision during assigned shifts.
• Provides team members, and guests with a positive experience and atmosphere.
• Manages both FOH and BOH shift responsibilities to include scheduling of staff to minimize overtime and achieve daily labor controls and cost as assigned by management.
• Monitors speed of service to ensure a positive guest experience.
• Handle guest comments and complaints.
• Supervise daily shifts to ensure McAlister’s standards, product quality and cleanliness is maintained.
• Assist in the ongoing training of team members, including new hires as well as existing staff to make certain McAlister’s procedures and processes are followed. Performs line checks as necessary.
• Enforce uniform policy and standards.
• Ensures proper cash handling procedures are followed.
• Opening and closing of restaurant in the absence of upper management.
• All other duties as assigned by management.

Secondary Functions

• Confident in the ability to supervise
• Safety and sanitation fundamentals
• Adaptive to change
• Ability to work as a team
• Ability to multi-task
• Organized
• High levels of stamina and the ability to overachieve

Qualifications

• High School diploma or equivalent.
• Minimum of 1 year experience within the food service industry; supervisory experience a plus but not required.
• Worked in a fast-paced environment.
• Retail experience

Physical Requirements

• Must be able to work in a fast paced, high energy, and physically demanding environment.
• Must be able to spend 90% of working time standing.
• Must be able to spend 10% of working time sitting.
• Will be required to use all sensory capabilities such as: vision, hearing, tasting, smelling, touching, and speaking.
• Will be required to use physical capabilities such as: walking, bending, kneeling, handling, hand flexibility, reaching, squatting, crawling, lifting, climbing, and stooping.
• Must be able to carry loads greater than 25 pounds and be able to transport up to 50 pounds regularly.
• Must be able to communicate clearly with our Guests and team members in the primary language of the restaurant, specific to location. (Primarily English).
• Must be able to hear with 100% accuracy with correction.
• Must be able to see to 20/20 vision with correction.
• Reliable transportation.

Nearly three decades ago, a dentist from Oxford, Mississippi had a vision to turn an abandoned movie-set diner into a small, yet charming, neighborhood restaurant & gathering place.
That vision became a reality when the first McAlister’s opened its doors in 1989. The menu then would still feel familiar today packed with the craveable sandwiches, spuds and salads we’re known for – and of course our famous McAlister’s Sweet Tea.
Not only has our menu remained true to its roots, so have our values. Today, with more than 400 restaurants in 28 states, we’re still dedicated to serving great food with genuine hospitality. We invite you to come for the food and stay for the experience. Bring your family, meet your neighbors, celebrate that big win with your teammates or make new friends that share the same love for sweet tea and sandwiches as you – we mean it when we say that our table is your table.