MCA and Process Management Lead, Managing Director

Citigroup Inc.; Tampa (FL); On-site; USD 250,000 - 500,000; Full time

Benefits offered by this job

Medical benefits

401(k) plan

Life insurance

Wellness programs

Paid time off

Holidays

Job summary

Citigroup Inc. in Tampa, FL is seeking a MCA and Process Management Leader to drive Wealth’s Manager Controls Assessment program and control automation.

You will oversee end-to-end design, implementation, and execution of controls to manage operational and compliance risks, reporting to Wealth Control Head. You will lead Senior Managers, shape strategic objectives, and ensure robust control programs across Citi’s risk framework while maintaining controls effectiveness and transparency for

Qualifications

• 15+ years of experience in operational risk management, compliance, audit, or other control-related functions.
• Experience managing teams with broad accountability in a complex environment.
• Ability to identify, measure, and manage key risks and controls.
• Proven leadership and strategic thinking in risk and controls remediation.

Responsibilities

• Provide leadership to Senior Managers and oversee teams while setting strategic objectives.
• Drive MCA and Process Management execution per policy and framework.
• Design, implement, and automate control enhancements to reduce residual risk.
• Ensure residual risk management discipline and timely corrective actions.
• Oversee Wealth’s execution of common controls and reporting to stakeholders.
• Assess risk in business decisions with emphasis on Citi's reputation and compliance.

Skills

Analytical Thinking

Assessment

Business Acumen

Constructive Debate

Controls Lifecycle

Governance

Issue Management

Process Design

Risk Management Lifecycle

Stakeholder Management

Education

Bachelor’s degree, Master’s preferred

Tools

MS Office (Excel, PowerPoint, Word)

Job description

The MCA and Process Management Leader will be responsible for leading Wealth’s execution of the Manager Controls Assessment program, Control Automation, and Process Management. This role will report directly to the Wealth Control Head. This leader will be responsible for end-to-end oversight, design, implementation, and execution of controls in support of Wealth’s management of operational and compliance risks. The goal of the team is to effectively manage operational risks through effective execution of Citi’s Process and Control frameworks. This includes comprehensive understanding and governance of Wealth’s processes, accurate risk identification, optimal control design and control execution. The team is responsible for ensuring the quality execution of the control program and appropriate residual risk management across Wealth.

Key Responsibilities:

• Provides leadership and direction through Senior Managers, directing and overseeing teams while setting strategic objectives and ensuring optimal performance.
• Adapts and executes functional or departmental business plans and contributes to the development of departmental strategies through Senior Managers to encourage the development and implementation of robust control programs and strategies
• Makes critical decisions that are guided by Citi’s and Wealth’s strategies and priorities
• Drive execution and quality adherence of MCA and Process Management in accordance with the related Policy & Framework, as well as applicable Policies, Standards, and Procedures.
• Design and manage control enhancements focused on increasing efficiency through automation and reducing residual risk.
• Drive strong residual risk management discipline through timely identification of missing or inadequate controls, robust corrective actions that are executed with appropriate urgency.
• Manage Wealth’s execution of common controls, driving efficiency and quality execution.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards

Qualifications:

• 15+ years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry, 8+ years managerial experience preferred
• Ability to identify, measure, and manage key risks and controls.
• Experience managing teams with broad accountability in a complex environment and ability to lead through change
• Well versed in breaking down complex matters into core issues and root causes that can be more readily addressed.
• Proficient in developing new ideas to mitigate risk and improve current processes.
• Consistently reads different situations accurately and takes appropriate action to gain senior colleague/ client commitment.
• Full management responsibility of a team or multiple teams
• The role requires strategic thought leadership in driving efficiency and effectiveness of the control environment, ensuring effective Controls programs, and accurate reporting and escalation to the business stakeholders.
• Comprehensive knowledge of Citi’s businesses and functions and their risk profiles
• Developing new ideas and improving current processes to proactively mitigate risks
• Requires an ability to provide challenge and make recommendation for risk and controls remediation
• Proven experience in risk management, monitoring and testing, and quality control.
• Proven experience in implementing sustainable solutions and improving processes
• Deep understanding of compliance laws, rules, regulations, and best practices
• Deep understanding of Citi’s Policies, Standards, and Procedures
• Demonstrate exceptional leadership, decision-making, and problem-solving skills
• Excellent analytical skills to evaluate complex risk and control activities and processes
• Ability to deliver compelling presentations and influence executive audiences
• Strong sense of accountability and ownership, with strong results orientation
• Excellent communication skills: ability to engage and inspire across stakeholder groups
• Exceptional command in Microsoft Office suite, particularly Excel, PowerPoint, and Word
• Strong stakeholder and team management experience

Education:

Bachelor's/University degree, Master's degree preferred

Job Family Group:

Job Family:

Time Type:

Primary Location:

Tampa Florida United States

Primary Location Full Time Salary Range:

$250000,00 - $500000,00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards.

Citi offers competitive employee benefits, including:

• medical, dental & vision coverage
• 401(k)
• life, accident, and disability insurance
• wellness programs
• planned time off (vacation)
• unplanned time off (sick leave)
• paid holidays

Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills

Analytical Thinking, Assessment, Business Acumen, Constructive Debate, Controls Lifecycle, Governance, Issue Management, Process Design, Risk Management Lifecycle, Stakeholder Management.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date:

sept 09, 2026

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents – AI Notice and Right

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