MBA Intern, E-Commerce

Tapestry (Coach/Kate Spade); New York (NY); Hybrid; USD 34,000 - 49,000; Full time

Benefits offered by this job

Product discounts

Sample sales

Meal stipend

Intern educational and social events

Job summary

The MBA Ecommerce Intern will join the North America eCommerce team for a 10-week strategic project that helps shape the long-term digital vision for our site experience. The intern will bring an outside-in perspective to competitive assessments, success metrics, site personalization, and the data analysis that informs our product roadmap.

Location is New York City (Hudson Yards) with a Hybrid work structure (Tue-Thu in office).

Qualifications

• Currently pursuing an MBA; pre-MBA experience in eCommerce, digital product, consulting, or strategy preferred.
• Strong analytical and problem-solving skills with the ability to turn data into clear insights and recommendations.
• Knowledge of digital KPIs; experience with Google Analytics, Tableau, or similar tools a plus.
• Advanced Excel (pivot tables, lookups) and PowerPoint skills.
• Curiosity about and hands-on experience with AI tools to work faster and smarter.
• Excellent written and verbal communication skills, with the ability to synthesize complex findings for senior audiences.

Responsibilities

• Help shape the long-term digital vision for the site experience, translating customer needs and industry trends into strategic recommendations for the product roadmap.
• Conduct competitive and vendor assessments of best-in-class digital experiences across luxury, retail, and digitally native brands, identifying gaps and opportunities.
• Partner with managers on data analyses of site behavior, conversion funnels, and feature performance that help inform roadmap prioritization.
• Help define success metrics and KPIs for product features and enhancements, and contribute to performance reviews by driving discussion and accountability for next steps.
• Support site personalization strategy by researching personalization journeys across the full customer lifecycle and partnering with marketing to connect owned channels with the onsite experience.
• Use AI tools to streamline team processes, from research synthesis to building dashboards and automating reporting.
• Bring an innovative, outside-in mindset to the team, sharing emerging technologies and trends and challenging how we work today.
• Present findings and recommendations to eCommerce leadership in a final readout at the end of the internship.

Skills

Analytical skills

Data interpretation

Written communication

Verbal communication

Problem solving

Team collaboration

Curiosity about AI tools

Education

MBA candidate

Tools

Google Analytics

Tableau

Excel

PowerPoint

Job description

We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what's possible.

At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands - Coach and Kate Spade New York - was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We're always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

Our 10-week Summer 2027 Internship Program gives undergraduate students, master's students, and recent graduates the opportunity to develop critical skills and gain hands-on experience across our house of modern luxury lifestyle brands. Internship opportunities will be available at Coach, kate spade, and within Tapestry Functional Groups.

• Program Dates: June 1, 2027 - August 6, 2027
• Location: New York City, Hudson Yards
• Work Structure: Hybrid, Tuesday-Thursday in office
• Compensation: $30/hour
• Benefits & Perks: Product discounts, sample sales, meal stipend, and intern educational and social events.

Job Title: MBA Ecommerce Intern

Primary Purpose

Join the North America eCommerce team for a 10-week strategic project that helps shape the long-term digital vision for our site experience. The intern will bring an outside-in perspective to competitive assessments, success metrics, site personalization, and the data analysis that informs our product roadmap.

Departments

North America eCommerce, Site Innovation & Operations

The successful individual will...

• Help shape the long-term digital vision for our site experience, translating customer needs and industry trends into strategic recommendations for the product roadmap
• Conduct competitive and vendor assessments of best-in-class digital experiences across luxury, retail, and digitally native brands, identifying gaps and opportunities
• Partner with managers on data analyses of site behavior, conversion funnels, and feature performance that help inform roadmap prioritization
• Help define success metrics and KPIs for product features and enhancements, and contribute to performance reviews by driving discussion and accountability for next steps
• Support site personalization strategy by researching personalization journeys across the full customer lifecycle and partnering with marketing to connect owned channels with the onsite experience
• Use AI tools to streamline team processes, from research synthesis to building dashboards and automating reporting
• Bring an innovative, outside-in mindset to the team, sharing emerging technologies and trends and challenging how we work today
• Present findings and recommendations to eCommerce leadership in a final readout at the end of the internship

The accomplished individual will possess...

• Currently pursuing an MBA; pre-MBA experience in eCommerce, digital product, consulting, or strategy preferred
• Passion for eCommerce, with a strong pulse on the digital product and competitive landscape
• Strong analytical and problem-solving skills, with the ability to turn data into clear insights and recommendations
• Knowledge of digital KPIs; experience with Google Analytics, Tableau, or similar tools a plus
• Advanced Excel (pivot tables, lookups) and PowerPoint skills
• Curiosity about and hands-on experience with AI tools to work faster and smarter
• Excellent written and verbal communication skills, with the ability to synthesize complex findings for senior audiences
• Self-starter who is comfortable with ambiguity and can manage multiple priorities
• Collaborative partner across product, UX, technology, analytics, and marketing teams

Visa sponsorship is not offered for this position.

Our Competencies for All Employees

• Courage : Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afra