May 7, 2025 Service Sales Engineer - Great Lakes N/A , United States of America

GEA Group; Romeoville (IL); On-site; USD 110,000 - 125,000; Full time

Job summary

Join a forward-thinking company as a Sales Engineer, where you'll be at the forefront of promoting innovative service solutions in the food and beverage processing industry. In this dynamic role, you will lead service sales activities, manage key accounts, and collaborate with diverse teams to enhance customer satisfaction. With a strong focus on strategic sales implementation and relationship building, you will have the opportunity to travel and engage with clients across the Great Lakes Territory. This position offers a competitive salary, comprehensive benefits, and the chance to grow within a global leader dedicated to sustainability and innovation.

Benefits

12 Paid Holidays

PTO – Paid Time Off

Medical Plans

Vision Insurance

Health Savings and Spending Accounts

Tuition Reimbursement

401k with Employer Match

Wellness Incentive Program

Employee Assistance Program

Company Vehicle

Qualifications

• Proven ability to build and maintain customer relationships.
• Experience in implementing strategic service sales plans.

Responsibilities

• Promote and secure sales of spare parts and service agreements.
• Manage key customer accounts and identify service sales opportunities.
• Travel to customers for presentations and demonstrations.

Skills

Sales Strategy Implementation

Customer Relationship Management

Excellent Communication Skills

Market Trend Analysis

Negotiation Skills

Education

Bachelor's Degree in Engineering or Business

Relevant Sales Experience

Job description

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GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA’s success – come and join them! We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.

The new hire for this role MUST live in the Great Lakes Territory.

Your responsibilities and tasks:

The Sales Engineer has the responsibility to promote and secure the sale of spare parts, repairs, field service, equipment upgrades /modernizations and service level agreements for FHT NAM Service business. S/he is responsible for implementation of the group-wide sales strategy, ensures a coordinated customer approach, with counterparts in Customer Support, Field Service and Engineering.

The tasks and responsibilities for the role include:

• Work with the Service Sales Manager FHT - NAM and other business areas to fine-tune and implement service sales strategy for area of responsibility.
• Lead service sales activities, for area of responsibility (territory) and prioritize initiatives.
• Identify opportunities for service sales.
• Actively manage key customer accounts in the assigned territory. Act as the complete contact for the account
• Travel to the customer for visits that shall include necessary presentations / demonstrations as required to enhance the sales opportunity and promote GEA
• In addition, verify and keep current the Ibase for that location
• Be responsible for large project spare parts / repair orders / modernizations – provide quotes, follow up and ensure the sale is executed in a timely manner
• Develop the correct sales contacts at each customer location
• Participate in trade shows promoting equipment service sales activity along with new equipment sales
• Provide market feedback (competition, trends, etc.) to the Director of Service Sales FHT – NAM and regionally responsible service management
• Utilize all available GEA resources to generate sales — new equipment salespersons, field service technicians, customer support representatives, procurement, etc.

Your profile and qualifications:

Communication requirements for the role:

• Internal customers: Employees, Service Sales Manager FHT - NAM, regionally responsible service management
• External customers: customers, industry associations, consultants, agents, dealers
• Must have excellent written and verbal skills, especially face to face meetings to convey, convince and negotiate service sales.

Experience

• Familiarity with concept of service offerings and local market requirements of different customer groups a plus.
• Excellent communicator, written and verbal, able to work with individuals (internal and external) across a wide range of levels, functions, brands and cultures.
• Capable of implementing strategic service sales plan.
• Ability to travel up to 60% of time; some international travel may be required.
• The sales engineer MUST live in the Great Lakes territory.

Entrepreneurial and sales competencies, as demonstrated by:

• Proven ability to build and maintain close relationships and networks with customers (decision makers)
• The ability to gain high levels of trust from customers and to predict customer and competitor actions
• Naturally entrepreneurial with a clear drive and strong customer focus. Thinks strategically
• Expresses company values in his / her conduct
• Maintains composure and effective performance even under stressful conditions
• Demonstrates the will to succeed and accepts defeat as further development challenge
• Open minded and flexible to build on (optimize) proven success strategies
• Exhibits empathy and respect when dealing with subordinates, superiors and customers
• Enthusiastically supports company strategies and goals
• Ability to read and understand market trends and competitor developments and to adapt accordingly

Company vehicle and credit card provided

The typical base pay range for this position at the start of employment is expected to be between $110,000 - $125,000 per year. GEA Group has different base pay ranges for different work locations within the United States.

The pay range is not a guarantee of compensation or salary. The estimated range is the budgeted amount for the position. Final offers are based on various factors, including skill set, experience, location, qualifications, and other job-related reasons. You may be eligible for additional rewards, such as discretionary bonus (based on eligibility) and/or equity awards.

Working at GEA Group has significant benefits:

• 12 Paid Holidays
• PTO – Paid time off
• Medical Plans
• Vision Insurance
• Health Savings and Spending Accounts
• Tuition Reimbursement
• 401k with excellent employer match
• Wellness Incentive Program
• Employee Assistance Program

We are an EEO/Affirmative Action Employer that understands the value of diversity and its impact on a high-performance culture. #engineeringforthebetter

GEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. Applicants with disabilities are welcome and will be given special consideration if they are equally qualified.

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GEA is one of the world’s largest systems suppliers for the food, beverage and pharmaceutical sectors. Our portfolio includes machinery and plants as well as advanced process technology, components and comprehensive services. Used across diverse industries, they enhance the sustainability and efficiency of production processes globally.

GEA is listed in the German MDAX and the STOXX Europe 600 Index and is also among the companies comprising the DAX 50 ESG and MSCI Global Sustainability Indices.

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