Maximo Support Analyst (Admin Officer III)

Maryland Department of Transportation; Maryland; Hybrid; USD 45,000 - 70,000; Full time

Job summary

Join a dedicated team at a forward-thinking government agency as a Maximo Support Analyst. This role is crucial in enhancing the skills of over 300 users through effective training and support. You'll be instrumental in implementing and managing the Maximo-based Enterprise Asset Management System, ensuring operational excellence. With opportunities for hybrid telework and a generous benefits package, this position offers a chance to make a significant impact on Maryland's transportation services. If you are passionate about technology and customer service, this is the perfect opportunity for you.

Benefits

Generous benefits package

11 paid holidays

27 days of leave annually

Access to State Pension System

Health, dental, and vision plans

Qualifications

• 3 years in administrative work, including 1.5 years with IBM Maximo.
• Excellent communication skills for stakeholder presentations.

Responsibilities

• Support over 300 Maximo users with training and operational support.
• Collaborate with IT to establish best practices for Maximo.

Skills

IBM Maximo

Microsoft Office Suite

Communication Skills

Education

High School Diploma or Equivalent

Job description

**Open to All Qualified Candidates**

This is a position-specific recruitmentand is open to anyone who meets the minimum and selective qualifications listed below.The resulting list of eligible candidates will be used to fill this Maryland Transportation Authority (MDTA) position/function only. All interested persons will need to reapply for any future recruitment conducted for this classification.

The Maryland Transportation Authority (MDTA) owns, operates, and maintains eight major toll facilities, comprised of four bridges, two tunnels, and two turnpikes across the State of Maryland. For over 50 years, the MDTA has provided Maryland's citizens and visitors with safe, secure, and convenient transportation facilities. We are committed to quality and excellence in customer service, and we rely on our organization's values, traditions, and – most importantly – our employees to achieve these goals.

Nature of Work:This position serves as a Maximo Support Analyst for the Operations Maximo Team of the Office of Asset Management and Support Services.The individual in this role will be responsible for delivering monthly and on-demand training/support to over 300 Maximo software users across different MDTA offices. They will create training materials and Standard Operating Procedures to improve users' skills and assist them in adapting to new business processes and technologies. Additionally, the role involves supporting the research, development, planning, and implementation of MDTA’s Maximo-based Enterprise Asset Management System, ensuring it meets operational requirements. The specific duties and responsibilities for this position include, but are not limited to, the following:

• Support Maximo end-users and related activities for the Division of Operations;
• Collaborate with the Division of Information Technology (DoIT) to conduct information-gathering sessions and establish best practices for Maximo;
• Assist in running monthly credit card logs to ensure general ledger (GL) codes and purchase orders are correct and in compliance with state regulations;
• Provide end-user support and assistance with questions related to the day-to-day business process of Maximo;
• Assist and review the work of end users to ensure the data entered into the Maximo database is accurate and up to date;
• Assist in researching and adding inventory items using the National Institute of Government Purchasing codes and best practices;
• Assist the Maximo Database Specialist Supervisor in the day-to-day management of all Maximo-related business processes, such as ad hoc reporting, job plans, work orders, preventative maintenance, purchase orders, highway assets, and stockroom inventory; and
• Assist DoIT with maintaining data integrity, validation and security by establishing strategies, policies, standards and methods for Division of Operations Maximo end-users to follow.

The position will receive supervision from the Maximo Database Specialist Supervisor or other designated official. The current vacancies exist in Baltimore County, Maryland.Hybrid telework schedules may be available for this position.

MDTA employees are offered a generous benefits package including a minimum of 11 paid holidays, a minimum of 27* days of leave annually (personal, vacation, and sick), access to the State Pension System, deferred compensation plans, excellent health, dental, and vision plans, and more! *May be prorated based upon start date.

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Threeyears experience in administrative or professional work. ** One year and six months of this experience must include working with IBM Maximo or similar enterprise asset management systems.

**This statement contains a SELECTIVE QUALIFICATION, which is more focused in scope than the Minimum Qualifications for this classification. Selective Qualification recruitments are utilized when the position requires specific or additional bona fide occupational qualifications (knowledge, skills, and abilities).No substitutions are allowed for a Selective Qualification.**

The ideal candidate may possess the following:

• Excellent communication skills, both verbal and written, with the ability to present complex information in a clear and concise manner to various stakeholders
• Experience with state government facility support operations
• Experience with Microsoft Office Suite Applications such as Word, Excel, Access Database, Outlook and PowerPoint

Your placement on an eligible list may be based solely on the contents of your application; therefore, it is essential that you provide complete and accurate information. Please include all relevant experience on your application. This includes but is not limited to full or part-time, volunteer, military, acting capacity, or any other experience that is relevant to the position you are applying for.If you have held more than one (1) position at the same employer, please list each position that you held and the length of time that you held each position.

Notes:

1. Candidates may substitute education at an accredited college or university at the rate of 30 credit hours for each year of the required experience.

2. Candidates may substitute the possession of a Bachelor's degree from a college or university for the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work that included regular use of independent judgment and analysis in applying and interpreting complex administrative plans, policies, rules or regulations or analysis of operational programs or procedures with recommendations for improvement on a year-for-year basis for the required experience.

None

APPLICATION PROCESS:

Please apply online athttps://www.governmentjobs.com/careers/mdotmd
RESUMES CANNOT BE SUBSTITUTED FOR THE ONLINE EMPLOYMENT APPLICATION. Paper applications (Form DTS-1) will not be accepted for this recruitment.

Your placement on an eligible list may be based solely on the contents of your application; therefore, it is essential that you provide complete and accurate information. Please include all relevant experience on your application. This includes but is not limited to full or part-time, volunteer, military, acting capacity, or any other experience that is relevant to the position you are applying for.

All applications must be received by 05/21/2025.

NOTES:

Please be advised that the State of Maryland is dedicated to a drug-free workplace, and as a result, employees are subject to the State's Substance Abuse Policy to include possible drug testing. Selected candidate(s) may be subject to background and reference checks.

The incumbent in this position may be a member of a covered bargaining unit.

For education obtained outside the U.S., at the time of application, you are required to provide proof of the equivalent American education as determined by a foreign credential evaluation service, such as the National Association of Credential Evaluation Services (http://www.naces.org) or World Education Services: International Credential Evaluation (https://www.wes.org/). This must be submitted as an attachment with the application of the position in which you are applying.

The Maryland Transportation Authority is not sponsoring new employees in the application of the H-1B Visa or providing an extension of an existing H-1B Visa at this time due to budgetary constraints. All applicants must be legally authorized to work in the United States under the Immigration Reform and Control Act of 1986. Federal regulations prohibit H-1B Visa candidates from paying sponsorship fees, all sponsorship fees must be assumed by the potential employer.

WE ARE AN EQUAL-OPPORTUNITY EMPLOYER. MDTA does not discriminate based on age, ancestry, color, creed, gender identity or expression, genetic information, marital status, mental or physical disability, national origin, race, religious affiliation, belief or opinion, sex, or sexual orientation.

MDOT has various careers for people of all experiences, backgrounds, and abilities who come together to contribute to one mission - connecting our customers to life’s opportunities. Join us in serving our Maryland residents, visitors, and businesses!
Reasonable Accommodations for persons with disabilities will be provided upon request.

Appropriate auxiliary aids and services for qualified individuals with disability will be provided upon request. Please notify in advance. MD Relay Service Number 1-800-735-2258 (TTY Number: 711). Bilingual applicants are encouraged to apply.

Issue Date: 05/07/2025