MAV Wilmington - 3400 - Audit - Reg Processing - Lead Title Specialist

Vitu; Wilmington (DE); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading company in Wilmington is seeking a Lead Title Specialist to manage daily transactions and train team members. The role requires strong communication and organizational skills, with a focus on achieving service levels and quality expectations. Candidates should have a high school diploma and proficiency in Microsoft Office or Google Suite. Previous leadership experience and familiarity with the automotive or finance industry are preferred.

Qualifications

• Proficient in Microsoft Office or Google Suite.
• Strong verbal and written communication skills.

Responsibilities

• Manage high volume of tasks accurately and efficiently.
• Train team members in business processes.
• Research, analyze, and resolve problems timely.

Skills

Communication

Collaboration

Critical Thinking

Education

High School Diploma

Tools

Microsoft Office

Google Suite

Job description

MAV Wilmington - 3400 - Audit - Reg Processing - Lead Title Specialist

Wilmington - OH, Wilmington, Ohio, United States of America

Job Description

JOB TITLE:

LEAD TITLE SPECIALIST

LOCATION:

Wilmington – OH, 3268 Progress Way, Wilmington, OH, USA

DEPARTMENT:

REPORTING TO:
Samantha Bagent – Supervisor, Title & Records

JOB DESCRIPTION:

The Lead Business Services Specialist within the Title Services Group will: be a subject matter expert in all areas of the Title Services Group, be a front line resource for team member questions, perform fulfillment of daily transactions, facilitate training to team members, and ensure success in achieving department Service Levels and Quality expectations.

Key Responsibilities:

• Manage a high volume of tasks in a timely, accurate and efficient manner.
• Assist the Supervisor with monitoring the daily production volumes to ensure client service andquality level agreements are met.
• Notify management of issues requiring immediate attention and provide resolution
  recommendations.
• Adhere to established procedures and compliance requirements when: sorting, organizing,validating, pulling, signing off/executing, shipping, and similar activities for documents.
• Be a subject Matter Expert (SME) and frontline resource for questions for all areas of thedepartment.
• Train team members in business processes, specific client/department requirements andexpectations.
• Ensure success in achieving department Services Levels and Quality expectations by fulfilling dailytransactions precisely, and assist leadership with maintaining workflow, generating reports, andworking/assigning tasks.
• Use company proprietary software for research and data entry.
• Research, analyze and resolve problems in a timely manner.
• Be a positive role model to team members in all areas of performance.
• Perform other duties, as necessary.
• As business needs arise, the ability to have a flexible schedule, which may include overtime, maybe required, in addition to the established schedule.

Education and Experience:

Minimum

• High School Diploma, General Educational Development (GED) or comparable completededucational certification.
• Proficient in using Microsoft Office or Google Suite, products.
• Strong verbal and written communication skills.
• Excellent people skills, with the ability to effectively collaborate with team members and otherdepartments throughout an organization.

Preferred

• Previous leadership experience.
• Experience in fast-paced production environment.
• Familiarity with automotive, titling or finance industry.
• Critical thinking skills.
• Proven ability to organize and prioritize daily work.
• Perform routine and repetitive production work.
• Sit or stand, for lengthy periods of time.
• Prolonged exposure to computer screens.
• Primary schedule is Day Shift-7:00AM - 3:30PM ET, Monday - Friday. There may be occasionsthat require overtime, evening, holiday, or weekend shifts.
• Ability to lift or push up to 35 lbs.

Disclaimer
The above statements are intended to describe the general nature and level of work being performedby people assigned to this classification. They are not to be construed as an exhaustive list of allresponsibilities, duties and skills required of personnel so classified. All personnel may be required toperform duties outside of their normal responsibilities from time to time, as needed.

Wilmington - OH, Wilmington, Ohio, United States of America