Mather Community Campus, Family Program - Support Staff

Volunteers of America Northern California & Northern Nevada, Inc.; Mather (CA); On-site; USD 2,342,000 - 3,168,000; Full time

Benefits offered by this job

Paid holidays

Vacation

Sick pay

Health insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Job summary

Volunteers of America Northern California & Northern Nevada, Inc. is recruiting full-time Support Staff for the Family Program at the Mather Community Campus.

You will deliver compassionate, non-judgmental service to residents while supporting safety, program objectives, and daily operations. The role includes coordinating meals and routines, documenting activities, responding to crises, and collaborating with staff and external partners.

Qualifications

• Teamwork skills and ability to collaborate with Residents and staff.
• Strong oral and written communication skills for reporting and coordination.
• Ability to assist others and support residents in daily activities.
• Excellent organizational skills and attention to details.
• Basic computer skills for documentation and reporting.
• Analytical and decision-making abilities in crisis and daily operations.

Responsibilities

• Explain program rules to residents and ensure observance.
• Coordinate meals, sleeping, showers, and daily routines.
• Provide awake shift coverage and security checks.
• De-escalate crises and provide emergency assistance as needed.
• Maintain daily reports and program logs for compliance.
• Perform clerical duties and on-shift communication.
• Maintain safe, respectful environment and adhere to policies.
• Assist in training and development of new staff.

Skills

Teamwork

Oral and written communication

Assist others

Organizational skills

Computer skills

Analytical and decision-making

Education

CPR/First Aid certification

Valid California driver license

Job description

Overview

WHO WE ARE: We are more than a nonprofit organization. We are a ministry of service that includes nearly 600 paid professional employees dedicated to helping those we serve. We provide compassionate care today for flourishing communities tomorrow. Founded locally in 1911, VOA Northern California & Northern Nevada is one of the largest providers of social services in the region, delivering a broad range of community-based services that transform lives while meeting immediate needs of families, individuals, veterans, seniors, and youth. In fact, VOA-NCNN provides shelter or housing to over 3,500 men, women, and children every night.

OUR MISSION: VOA puts faith into action by providing compassionate human services to empower individuals and strengthen communities. VOA aspires to create a world in which every person lives a life of emotional, physical, and spiritual well-being, filled with hope across Northern California & Northern Nevada.

PROGRAM AND LOCATION: VOA-NCNN, a Certified Great Place to Work, is recruiting for full-time Support Staff for the Family Program at our Mather Community Campus. Full-time employees (working 30 or more hours a week) are eligible for a benefits package that includes paid holidays, vacation, sick pay, health, dental, vision, life, and short-term disability insurance coverage.

Responsibilities

POSITION SUMMARY:

The Support Staff is responsible for assuring quality service in a safe, non-judgmental manner to all program participants compassionately and professionally as it relates to the specific program objectives. Objectives include supportive interaction with program participants and team members, assessment of participant’s needs, supporting the safety and the integrity of all residents, and performance of all work duties as required. Work is performed in a cost-effective and service-oriented manner as it relates to established organizational standards.

OBJECTIVES/ACTIVITIES:

A. Responsible for performing daily work requirements to achieve established objectives of the department.

• 1. Explain program rules and regulations to residents and facilitate residents’ observance of the rules.
• 2. Coordinate meal preparation/service, bed/sleeping assignments, showers, laundering, and other daily routines.
• 3. Provide “awake” shift coverage and maintain grounds security at all times. Conduct hourly safety and security checks during designated periods.
• 4. De-escalate crisis before it develops and respond to crisis in an appropriate manner, providing emergency assistance to clients and co-workers as necessary.
• 5. Maintain daily reports to provide statistical information.
• 6. Perform housekeeping and other maintenance tasks as needed, i.e. change light bulb, plunge toilet, etc. Prepare rooms for next resident; maintain/monitor staff area cleanliness, etc. to meet health/sanitation requirements of city and county.
• 7. Respond to all client questions and concerns.
• 8. Perform clerical duties on shift, i.e. answer telephone, record message and file as necessary.
• 9. Maintain clear, thorough, routine communication with all residents.
• 10. May perform other duties as assigned.

B. Responsible for assistance with client development.

• 1. Support VOA staff in implementing plans to assist the residents in the successful completion of the program.
• 2. Role model positive behavior to help clients as they work towards self‑sufficiency.

C. Responsible for all areas of daily program maintenance in compliance with company policies.

• 1. Document and report all client concerns and/or infractions that can impact the program security.
• 2. Complete all shift logs, observation logs, and incident reports.
• 3. Monitor inventory of program equipment and supplies and take appropriate action to replace or restock as needed.
• 4. Secure approval for exceptions to standard policy.
• 5. Notify management of potential workflow problems and resource needs necessary to attain performance standards.
• 6. Adhere to staffing schedules in order to provide adequate/safe staffing coverage and to accomplish program objectives.
• 7. Communicate with on‑site staff, Program Supervisor, service providers and external county/state/city program representatives as required.
• 8. Direct available resources as required.
• 9. Comprehend and adhere to ethical standards, program philosophy guidelines, and confidentiality laws.

D. Responsible for the assistance of training and development of new staff.

• 1. Assist the Program Supervisor in department orientation and training of new employees as requested to assure quality work outcomes.
• 2. Identify appropriate ongoing training for both new and existing staff and report needs to management.
• 3. Serve as part of the development team by providing information and support for the development of quality operations.
• 4. Maintain an above average working knowledge of fire, safety, and health standards to assure safe work environment for clients and all personnel.

E. Responsible for self-development.

• 1. Continually learn and enhance technical and interpersonal skills.
• 2. Attend staff meetings/assigned training and complete required certifications, i.e. CPR, First Aid, etc.

Qualifications

EQUIVALENT EDUCATION AND EXPERIENCE:

This position requires demonstrated ability to communicate and comprehend oral and written instructions and to provide services to clients without ethnic or social prejudices. It requires general knowledge of issues and challenges unique to homelessness, substance abuse, young adults, minorities, and people with disabilities. Must be able to utilize a range of interventions to work with clients with varying needs and levels of functioning. Must have the flexibility to work irregular hours and have the willingness to function as a team member. Computer skills required. Valid California driver's license and ability to meet the organization’s insurance carrier guidelines are required. Must pass all required background clearances in accordance with agency, County, State, and federal standards. CPR/First Aid certification is required within 90 days of employment. Completion and maintenance of all required training and health clearances.

SPECIFIC SKILLS REQUIRED:

Teamwork skillsOral and written communication skillsAbility to assist other peopleOrganizational skillsComputer skillsAnalytical and decision-making ability

PHYSICAL REQUIREMENTS:

Lift and move up to 50 poundsStand, walk, bend, stoop, and sit frequently Kneel occasionallyClimb stairs regularlyPhysically able to safely maneuver weight distribution of a client in an emergency situation

Be able to maneuver quickly in emergency situations to assist clients as needed

Pay Range

USD $20.00 - USD $20.00 /Hr.