Mather Community Campus, Family Program - Case Manager II

Volunteers of America Northern California and Northern Nevada; Mather (CA); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Paid holidays

Vacation and sick pay

Health insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Job summary

Volunteers of America Northern California and Northern Nevada seeks a Case Manager II for the Family Program at the Mather Community Campus in California. The role involves direct case management for families, coordinating services, and supporting participants to achieve short- and long-term goals.

Under supervision, you will collaborate with Housing and Employment Specialists, develop individualized service plans, monitor progress, and help ensure equitable service delivery while upholding VOAs

Qualifications

• Bachelor’s degree in social work preferred.
• Two years of successful experience in human services delivery.
• Experience with homeless population and barriers faced by the unhoused.
• Strength-based case management and trauma-informed care experience.
• Ability to maintain confidentiality and professional integrity.
• Pass background clearances; CPR/First Aid within 90 days.

Responsibilities

• Perform daily work to achieve department objectives.
• Conduct assessments and develop individualized service plans.
• Review case plans weekly and adjust goals.
• Educate participants on living skills, parenting, finances, workforce development, health, and housing.
• Document all contact and prepare screenings and reports.
• Maintain participant files for compliance.
• Collaborate with Housing and Employment Specialists.

Skills

Communication skills

Adaptability

Critical thinking

Microsoft 365

Organizational skills

English fluency

Education

Bachelor’s degree in social work

Tools

HMIS

Microsoft Office

Job description

WHO WE ARE

We are more than a nonprofit organization. We are a ministry of service that includes nearly 600 paid professional employees dedicated to helping those we serve. We provide compassionate care today for flourishing communities tomorrow. Founded locally in 1911, VOA Northern California & Northern Nevada is one of the largest providers of social services in the region, delivering a broad range of community-based services that transform lives while meeting immediate needs of families, individuals, veterans, seniors, and youth. In fact, VOA-NCNN provides shelter or housing to over 3,500 men, women, and children every night.

OUR MISSION

VOA puts faith into action by providing compassionate human services to empower individuals and strengthen communities. VOA aspires to create a world in which every person lives a life of emotional, physical, and spiritual well-being, filled with hope across Northern California & Northern Nevada.

PROGRAM AND LOCATION

VOA-NCNN, a Certified Great Place to Work, is recruiting for a full-time Case Manager II for the Family Program at our Mather Community Campus. Full-time employees (working 30 or more hours a week) are eligible for a benefits package that includes paid holidays, vacation, sick pay, health, dental, vision, life, and short-term disability insurance coverage.

POSITION SUMMARY

Under direction of the Program Manager and with independent professional responsibility, the Case Manager II performs case management with individual program participants and families assisting Case Manager I in the Mather Family Program. The Case Manager II functions at a highly skilled level in such areas as assessment, individual goal planning, group facilitation, community resource development, file monitoring and review, and reviews agency reports and develops summaries. Working alongside the Housing Specialist and Employment Specialist, Case Manager II will help develop successful outcomes for clients. This position is committed to improving the quality of services provided by seeking input from participants, employees and stakeholders to ensure service delivery and accessibility is equitable to all persons served.

OBJECTIVES/ACTIVITIES

Responsible for performing daily work requirements to achieve established objectives of the department.

• Assist Case Manager I, Housing Specialist, and Employment Specialist with client barriers.
• Perform overall assessment of program participant’s needs and develop an individualized service plan with short- and long-term goals.
• Review case plans weekly to adjust goals where needed or appropriate.
• Educates program participants on issues surrounding living skills, parenting, financial capability, workforce development, health and hygiene, housing, and drug and alcohol abuse.
• Develops and maintains comprehensive lists of community resources for use by program participants; refers program participants accordingly.
• Documents all contact with program participants; prepares all screenings, assessments, service plans, evaluations, and reporting records.
• Provides crisis intervention, referrals and collaborative consultation with any service providers working with the participant.
• Maintains and updates all participant files to ensure compliance.
• Acts as a peer review committee and will conduct monthly file review of participant files.
• Attends and conducts meetings and training, as directed.
• Reviews Case Manager I client case notes/services on HMIS, to keep in compliance.
• Assists participants with mediation, critical thinking, and problem solving.
• Supports Case Manager I with participants and caseload when needed.
• Supports effective communication between Case Managers, Employment Specialists, and Housing Specialists.
• Establish and maintain positive relations with the general public, funding agency, participants and other staff.
• Ensures compliance with all VOA policies, CARF standards, and safety and security regulations.
• Performs other duties as assigned.

EQUIVALENT EDUCATION AND EXPERIENCE

A bachelor’s degree in social work or a related field is preferred. This position requires two years of successful experience in the delivery of human services or any combination of education, training and experience, which would provide the knowledge and ability to complete the duties outlined above. Must have knowledge and experience with social casework objectives, principles and methods. Knowledge of Child Protective Services (CPS) and Adult Protective Services (APS). Experience working with the homeless population and the barriers faced by the unhoused. Extensive experience with strength-based case management and trauma-informed care models. Experience working with low-income families from diverse social and ethnic backgrounds who have a history of homelessness or disability. Ability to maintain a high degree of confidentiality and professional integrity. Ability to demonstrate excellent administrative and organizational skills. Ability to demonstrate excellent written and verbal communication skills. Ability to demonstrate personal effectiveness through strong problem-solving and time-management skills. Proven ability to represent the interests of the organization, interact effectively with a diverse population, and be comfortable building successful collaborative relationships with families and individuals, staff and other stakeholders. Must have understanding of public welfare laws, principles of community organization, and effective use of public and private community resources. Must have experience and skill to establish and maintain effective individual and group relationships with participant families, employees and community partners Ability to demonstrate proficiency working with computers including but not limited to Microsoft Office Suite and database systems. Ability to react under pressure, use good judgment in ambiguous situations, and be flexible/adaptable. Must pass all required background clearances in accordance with agency, County, State, and federal standards. CPR/First Aid certification is required within 90 days of employment. Completion and maintenance of all required training and health clearances.

SPECIFIC SKILLS REQUIRED

• Excellent oral and written communication skills
• High level of adaptability and flexibility
• Critical thinking, analyzing information, and making reasonable decisions
• Skilled in Microsoft 365 computer applications
• Excellent organizational skills
• Fluency in English, legible handwriting, skills in record-keeping
• Ability to de-escalate crises and assist residents and staff in emergencies

PHYSICAL REQUIREMENTS

• Ability to sit, stand, walk, bend, and stoop throughout the workday
• Ability to occasionally lift and move up to 50 pounds
• Able to climb stairs as required
• Work environment is usually hectic (fast-paced) with frequent short deadlines and regular instances of critical or unusual situations.

USD $24.00 - USD $30.00 /Hr.