Materials Quality Assurance Agent

DHL Air (UK) Ltd; Indianapolis (IN); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Competitive base salary

Role-dependent incentives

401(k) match

Medical, vision, and dental benefits

Paid holidays and vacation

Job summary

DHL Global Forwarding in Indianapolis is seeking a Materials Quality Assurance Agent to support the Quality Management System, conduct audits, and manage inventory for Life Sciences & Healthcare products. You will work evening shifts at our Indianapolis location, ensuring adherence to DHL standards and regulatory requirements with a focus on continuous improvement.

The role emphasizes collaboration with operations, suppliers, and customers to maintain product integrity and quality across the

Qualifications

• 1-3 years of experience in quality assurance, warehouse operations, inventory control, logistics, or supply chain management.
• Knowledge of quality management principles.
• Experience in regulated environments such as Life Sciences, Healthcare, Pharmaceutical, or temperature-controlled logistics preferred.
• Proficiency in Microsoft Excel.
• Strong analytical, organizational, and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively in a fast-paced environment.

Responsibilities

• Conduct GEMBA audits to verify compliance with SOPs, customer requirements, and DHL standards.
• Monitor warehouse operations for deviations and communicate findings to management.
• Support the site's QMS adherence to quality policies, procedures, and regulatory requirements.
• Provide actionable recommendations to improve quality, performance, and customer satisfaction.
• Support CAPA activities including root cause investigations and corrective actions.
• Maintain audit records, quality reports, training docs, and compliance records.
• Perform observations to ensure workforce adherence to procedures and quality standards.
• Identify opportunities to improve training effectiveness and operational execution.
• Collaborate with operations to develop and sustain continuous improvement initiatives.
• Support customer and internal audits, management reviews, and regulatory inspections.
• Review supplier performance against quality, safety, operational, and customer requirements.
• Manage inventory control for Life Sciences & Healthcare temperature-controlled products.
• Investigate inventory discrepancies and implement corrective actions to prevent recurrence.
• Generate inventory reports and communicate status and trends to stakeholders.
• Maintain chain-of-custody, traceability, and product integrity for temperature-controlled products.
• Support temperature monitoring activities and ensure cold chain documentation is complete.
• Maintain accurate quality, audit, inventory, and supplier records.
• Analyze quality and operational data to identify risks and opportunities for improvement.
• Support customer-specific quality requirements and SOP revisions.

Skills

Quality management principles

Analytical skills

Communication skills

Problem solving

Attention to detail

Team collaboration

Independent worker

Education

Associate's or Bachelor's in Quality Management, Logistics, or related field

Tools

Excel

WMS

Job description

Job Title: Materials Quality Assurance Agent

Job Location: Indianapolis, Indiana

We have an exciting opportunity for a Materials Quality Assurance Agent join our team. Your efficiency and attention to detail will allow DHL to make businesses work by delivering cargo on time, every time. This may require heavy lifting at times and/or use of a forklift. This position will be based at our Indianapolis, IN location. You will work during evening hours; requiring flexibility in schedule to meet the needs of the business.

Role Summary

The Quality Associate supports the site Quality Management System by conducting audits, monitoring compliance, managing quality records, supporting supplier qualification activities, and overseeing inventory control for Life Sciences & Healthcare temperature-controlled products. This role partners with operations, customers, and suppliers to ensure compliance with DHL standards, customer requirements, and applicable regulatory expectations while driving continuous improvement, operational consistency, and product integrity throughout the facility.

Key Responsibilities

• Conduct routine GEMBA audits to verify compliance with established work instructions, Standard Operating Procedures (SOPs), customer requirements, and DHL operational standards.
• Monitor warehouse operations to identify process deviations, non-conformances, and execution gaps, and communicate findings to management.
• Support the site's Quality Management System (QMS) by ensuring adherence to quality policies, procedures, and regulatory requirements.
• Monitor compliance trends and provide actionable recommendations to improve operational consistency, quality performance, and customer satisfaction.
• Support corrective and preventive action (CAPA) activities, including root cause investigations, implementation of corrective measures, and effectiveness verification.
• Maintain accurate audit records, quality reports, training documentation, and compliance records in accordance with DHL and customer requirements.
• Perform routine observations and compliance reviews to increase visibility of workforce adherence to operational procedures and quality standards.
• Identify opportunities to improve warehouse training effectiveness and operational execution through audit findings and performance analysis.
• Collaborate with operations leadership to develop, implement, and sustain continuous improvement initiatives.
• Support customer audits, internal audits, management reviews, and regulatory inspections by preparing documentation and responding to requests.
• Review supplier performance and compliance against applicable quality, safety, operational, and customer requirements.
• Manage inventory control activities for Life Sciences & Healthcare (LSH) temperature-controlled products. Monitor inventory accuracy through cycle counts, reconciliations, inventory audits, and warehouse management system transactions.
• Investigate inventory discrepancies, stock variances, and transaction errors, and support corrective actions to prevent recurrence.
• Generate inventory reports and communicate inventory status, trends, and issues to internal stakeholders.
• Maintain chain-of-custody, traceability, and product integrity requirements for temperature-controlled and regulated products.
• Support temperature monitoring activities and ensure documentation related to cold chain operations is complete and accurate.
• Maintain accurate quality, audit, inventory, supplier qualification, and operational records.
• Analyze quality and operational data to identify trends, risks, and opportunities for improvement.
• Support customer-specific quality requirements and ensure operational processes align with contractual obligations.
• Assist in the development, review, revision, and implementation of SOPs, work instructions, and quality documentation.
• Promote a culture of quality, compliance, safety, and continuous improvement throughout the facility.
• Perform additional quality assurance, compliance, inventory control, and operational support duties as assigned.

Required Qualifications

• 1-3 years of experience in quality assurance, warehouse operations, inventory control, logistics, or supply chain management.
• Knowledge of quality management principles.
• Experience working in a regulated environment such as Life Sciences, Healthcare, Pharmaceutical, or temperature-controlled logistics is preferred.
• Proficiency in Microsoft Office Suite, particularly Excel.
• Strong analytical, organizational, and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively in a fast-paced environment.

Preferred Qualifications

• Associate's degree or Bachelor's degree in Quality Management, Supply Chain, Logistics, Business, or related field preferred.
• Experience conducting operational audits or GEMBA audits.
• Familiarity with ISO 9001, GDP, GMP, or other quality management standards.
• Knowledge of inventory management systems and warehouse management systems (WMS).
• Experience supporting CAPA investigations and supplier quality activities.
• Understanding of cold chain and temperature-controlled logistics requirements.

Core Competencies

• Attention to Detail
• Quality Focus
• Problem Solving
• Continuous Improvement Mindset
• Inventory Accuracy & Control
• Compliance Management
• Customer Focus
• Communication Skills
• Team Collaboration
• Data Analysis & Reporting

Pay Range: $22.91 - $30.55/hr. (Based on Experience)

Benefits (All Non-Union Employees)

• Compensation: Competitive base salary plus role dependent performance-based incentives.
• 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
• Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
• Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
• Vision: Optional coverage for exams, frames, and contacts.
• Dental: Optional coverage for preventive, basic, and major services.
• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

Why Join DHL Global Forwarding?

At DHL Global Forwarding, we invest in our employees’ growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success.

Be part of DHL Group, the world’s leading logistics provider, operating in 220+ countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us: [1] DHL Careers.

Equal Opportunity Employer

DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Work Authorization

Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.

References

• https://www.logistics.dhl/us-en/home/careers.html