Materials & Customer Service Coordinator (LN ERP)

Progress Rail, A Caterpillar Company; Winston-Salem (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive Salary

401(k) with company match

Medical/Dental/Vision/Life Insurance

HDHP/HSA options with seed money

Flexible Spending Accounts

Paid Vacation

Paid Holidays

PTO

Employee Assistance Plan

Education Assistance Program

Relocation/Sign-on Bonus

Job summary

Progress Rail, part of Caterpillar, is seeking a Customer Service/Logistics support professional in Winston-Salem, NC. You will input and maintain sales orders, coordinate with production and logistics, and act as the first line of contact for customers.

You’ll analyze demand, support S&OP, and provide ERP data insights while balancing shop floor time and safe handling of materials. Strong communication and MS Office skills are essential.

Qualifications

• Proficient PC data entry and system navigation.
• Knowledge of LN ERP for customer service processes.
• Intermediate MS Office skills (Excel/Word/PowerPoint/Power BI).
• Ability to present to team members and leaders.
• Strong interpersonal and prioritization skills.
• Office environment with 25% shop floor time.
• Ability to lift up to 55 lbs and push/pull up to 125 lbs.

Responsibilities

• Ensure all Sales Orders/Schedules are input and correct.
• Maintain Sales Orders/Schedules based on customer changes.
• Collaborate with customers using MRC data.
• Enter data in ERP and verify spreadsheets, analyze reports.
• Analyze customer demand and expectations.
• Support facility S&OP processes.
• Provide CI card support and ERP training to users.
• Communicate with customers as needed.
• Create or improve process documentation and standard work.
• Understand material flow supporting customer orders.
• Review shipping performance and lead times.
• Support OPACC improvement initiatives.
• Perform safety audits as required.
• Generate reports as needed.
• Assist with other duties assigned by supervisor.

Skills

PC data entry

LN ERP

MS Office Proficiency

Team presentation

Interpersonal communication

Prioritization

Shop floor awareness

Heavy lifting

Safety awareness

Education

High School Diploma or equivalent

Associates Degree Preferred

Tools

LN ERP

Microsoft Office

Job description

Progress Rail, part of Caterpillar, is seeking a Customer Service/Logistics support professional in Winston-Salem, NC. You will input and maintain sales orders, coordinate with production and logistics, and act as the first line of contact for customers.

You’ll analyze demand, support S&OP, and provide ERP data insights while balancing shop floor time and safe handling of materials. Strong communication and MS Office skills are essential.