Material Support & Services Agent

STS Technical Services; Melbourne (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

STS Technical Services in Melbourne, Florida is seeking a Material Support & Services Agent I to support repair management, vendor coordination, procurement, and repair tracking for aircraft components. You will work with internal teams, repair vendors, and customers to obtain quotes, resolve discrepancies, expedite returns, and maintain accurate records.

A focus on process improvement and Lean principles will be valued.

Qualifications

• Generally, at least 3 years of experience in customer service, supply chain, or procurement.
• Bachelor's degree in Business Administration, Economics, or a related field desirable.
• Aviation or aerospace operations exposure desirable.
• Fluency in English and strong communication skills are required.

Responsibilities

• Support daily repair management activities and vendor coordination.
• Procurement, repair tracking, and update of operational systems.
• Prepare reports and analyze data to identify trends.
• Lead continuous improvement initiatives and Kaizen projects.
• Collaborate with internal and external stakeholders with a sense of urgency.

Skills

Customer service

Supply chain

Procurement

Analytical skills

Communication skills

Time management

Education

Bachelor's degree in Business Administration, Economics, or related field

Tools

SAP

Excel

PowerPoint

Microsoft Word

Microsoft Outlook

Job description

Materials Support Services Specialists

STS Technical Services is hiring a Material Support & Services Agent I in Melbourne, Florida. This position supports aircraft component repair management, vendor coordination, procurement activities, repair tracking, and supply chain operations.

The role works closely with internal teams, repair vendors, and customers to obtain repair quotes, resolve discrepancies, expedite component returns, and maintain accurate repair management records.

We're looking for an organized, analytical professional with customer service, supply chain, or procurement experience who can communicate effectively, manage competing priorities, and identify opportunities to improve operational efficiency.

Position Details

• Job Title: Material Support & Services Agent I
• Location: Melbourne, Florida
• Department: Repair Management (RM) - VSS
• Reports To: Supervisor, Repair Management
• FLSA Classification: Non-Exempt
• Work Arrangement: Minimum of 4 days per week in the office
• Career Group: Logistics & Supply Chain
• Career Family: Logistics & Materials Management
• Career Pathway: Business Support
• Career Level: I, Entry

Position Summary

The Material Support & Services Agent I supports daily repair management activities related to aircraft components, vendor communication, procurement, operational reporting, and process improvement.

This position requires strong organizational skills, attention to detail, and the ability to work with internal and external stakeholders to maintain efficient repair processes.

The successful candidate will support the Repair Management team by following up on repair quotations, coordinating component returns, updating operational systems, resolving documentation discrepancies, and preparing reports.

The role also contributes to continuous improvement initiatives, including Kaizen projects, workflow simplification, and the automation of routine tasks.

Key Responsibilities

Repair Management and Vendor Coordination

• Follow up with vendors to obtain repair quotes
• Communicate with vendors and internal departments to review and dispute repair quotations
• Generate purchase orders when required in accordance with Embraer policies
• Assist the Repair Management team with daily departmental activities
• Coordinate with internal and external stakeholders to expedite the return of repaired aircraft parts to Embraer and its customers
• Support meetings and conference calls related to repair management activities
• Resolve discrepancies involving repair management processes, documentation, and paperwork
• Update operational systems with accurate and current repair information

Supply Chain and Operational Support

• Support repair management activities involving aircraft components, vendors, and internal departments
• Maintain accurate information related to repair status and component returns
• Assist with coordination and communication between stakeholders to support timely repair processing
• Demonstrate effective negotiation techniques and customer service skills when working with vendors and internal teams
• Maintain a sense of urgency when addressing repair management requirements and discrepancies

Reporting and Data Analysis

• Prepare and maintain operational reports for the Repair Management team and department leadership
• Analyze repair management data to identify trends, discrepancies, and opportunities for improvement
• Present analytical findings clearly and concisely
• Support reporting and operational visibility for Embraer's after-sales repair and asset management activities
• Help maintain reliable and accessible reporting information for stakeholders
• Use Microsoft Excel, SAP, and other operational systems to support data analysis and reporting

Process Improvement and Special Projects

• Participate in special projects and Kaizen continuous improvement initiatives
• Identify opportunities to improve process flow and operational efficiency
• Support the development of simplified workflows and automated routines
• Help structure processes to reduce unnecessary manual tasks
• Apply Lean and P3E concepts to daily activities
• Support process discipline and continuous improvement throughout the Repair Management function

General Responsibilities

• Perform additional repair management tasks as requested
• Follow company policies, departmental procedures, and established operational requirements
• Protect confidential and proprietary company information
• Maintain professional communication with internal teams, vendors, and customers
• Complete assigned work in accordance with established schedules and expectations

Education and Experience

• Generally, at least 3 years of experience in customer service, supply chain, or procurement
• Bachelor's degree in Business Administration, Economics, or a related field desirable
• Previous exposure to aviation or aerospace operations desirable
• Aeronautical familiarization desirable
• Ability to learn and apply technical and functional concepts within the assigned area

Required Knowledge, Skills, and Abilities

• Strong written and verbal communication skills
• Strong analytical skills and a data-driven approach to problem-solving
• Ability to lead discussions and contribute to process improvement efforts
• Ability to perform complex data analysis and communicate results clearly
• Effective negotiation techniques and customer service skills
• Strong organizational skills and attention to detail
• Ability to manage priorities with a sense of urgency
• Team-oriented approach to work
• Commitment to process discipline and operational accuracy
• Understanding of value-based management fundamentals, including shareholder, customer, and employee satisfaction
• General understanding of employment law topics, including sexual harassment, disability, discrimination, and labor regulations
• Proficiency with Microsoft Outlook and internet browsers
• Proficiency with Microsoft Word, advanced Excel, and PowerPoint
• Proficiency with SAP
• Fluency in English

Work Environment and Compliance

• Position based in Melbourne, Florida, with a minimum of 4 days per week in the office
• Must work safely and professionally while following applicable regulatory requirements
• Must comply with OSHA, EPA, state, and federal regulations
• Must follow established company policies, procedures, and departmental requirements
• Must be authorized to work in the United States

General Employee Commitments

• Demonstrate commitment to company values and departmental policies
• Follow established procedures, directives, and operational requirements
• Incorporate Lean and P3E processes into daily work
• Support continuous improvement of processes and procedures
• Protect confidential and proprietary documents and information
• Meet established work schedule requirements
• Perform additional duties as assigned

This job description is not intended to provide an exhaustive list of all duties, responsibilities, or requirements associated with the position. Additional assignments may be required based on business needs.

About STS Technical Services

STS Technical Services is a Top 100 Staffing Firm that partners with leading companies across the aerospace, defense, manufacturing, and industrial sectors.

We connect skilled professionals with career opportunities in aviation maintenance, engineering, logistics, supply chain management, technical operations, and business support throughout the United States.

Equal Opportunity Employer

STS Technical Services is an Equal Opportunity Employer.

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