Material Solutions Coordinator
Sonepar USA Inc
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Benefits offered by this job
Job summary
Crawford Electric Supply is seeking a Field-based Material Solutions Coordinator to support customer-facing material programs across multiple sites. You will maintain inventory accuracy, coordinate replenishment, and ensure reliable service at customer locations.
Responsibilities include managing on-site inventory, vendor programs, and site services while collaborating with branch teams, operations, and sales. Strong communication, organizational, and problem-solving skills are essential.
Qualifications
- High school diploma or equivalent.
- Two or more years of experience in inventory management, warehouse operations, customer service, material handling, distribution, construction support, manufacturing, or related field.
- Strong customer service, communication, organization, and time-management skills.
- Ability to work independently, manage multiple priorities, and respond effectively in a field-based environment.
- Working knowledge of inventory practices, material handling, receiving, stocking, and replenishment.
- Basic proficiency with Microsoft Office and the ability to learn ERP, inventory, scanning, reporting, and customer technology platforms.
- Valid driver license and ability to meet applicable company travel requirements.
Responsibilities
- Serve as a primary day-to-day contact for assigned customer locations and material programs.
- Build productive relationships with customer personnel, project teams, maintenance teams, purchasing contacts, and Crawford partners.
- Respond to inventory questions, service requests, material needs, and operational issues with urgency and professionalism.
- Identify opportunities to improve material availability, productivity, visibility, and overall customer experience.
- Maintain inventory accuracy through cycle counting, auditing, replenishment, transaction discipline, and discrepancy resolution.
- Monitor inventory levels and complete replenishment activities based on customer demand and established service requirements.
- Identify stockouts, excess inventory, slow-moving items, and inaccurate records, then coordinate corrective action.
- Support min/max reviews, item rationalization, inventory optimization, and continuous improvement activities.
- Receive, inspect, stock, label, organize, issue, stage, kit, and process returns in accordance with established procedures.
- Maintain clean, safe, organized, and efficient customer and Crawford-managed inventory areas.
- Coordinate material deliveries, job site requests, staging activities, and customer service requirements.
- Use inventory systems, handheld scanners, mobile devices, customer portals, dashboards, and reporting tools accurately and consistently.
- Maintain complete inventory records, replenishment of data, service documentation, and program files.
- Support KPI reporting and customer scorecards for inventory accuracy, fill rate, stockouts, productivity, and service performance.
- Escalate recurring issues, risks, and improvement opportunities to the Material Solutions Manager and appropriate partners.
- Follow Crawford and customer safety requirements, standard operating procedures, and personal protective equipment expectations.
- Partner with Branch Operations, Customer Service, Sales, Supply Chain, and Digital Solutions to resolve issues and improve execution.
- Participate in site reviews, training, audits, program launches, and process improvement activities.
- Demonstrate accountability, adaptability, respect, and dependable follow-through in customer and team interactions.
Skills
Education
Tools
Job description
There's a Place for You at Crawford Electric Supply.
A career at Crawford Electric Supply is more than a job. You're investing in a brighter, more sustainable future together and joining a team that makes a real difference for our customers. Crawford Electric Supply offers electrical products and services to contractors. If it helps bring electricity to an office, home, factory or other building - you can find it here. We operate throughout the southeast region of the United States, and are part of the Sonepar group, the world's #1 electrical distributor with over 45,000 associates around the globe.
Position: Material Solutions Coordinator
Location: Client Location
Known in the electrical distribution industry for being a great place to work and build a career, Crawford prides itself on being a business partner rather than just an electrical supplier to its customers. Everyday Crawford associates provide the best customer experience while at the same time offering the widest variety of electrical products on the market. For the past 30 years, Crawford has built a culture of growth, opportunity, innovative thinking, and stability for its employees by truly living up to the company motto of, "Whatever it Takes!" through our mindset competencies below:
Adapt: Effectively embrace new situation and people
Dare: Appropriately challenge the status quo
Learn: Learn from others, from mistakes, and self-improve
The Material Solutions Coordinator supports the daily execution and performance of Crawford's customer-facing material management programs. Working directly with customers, branch teams, Operations, Sales, Supply Chain, and the Material Solutions Manager, this role helps maintain inventory accuracy, material availability, efficient replenishment, and responsive service.
The coordinator supports Vendor Managed Inventory, consignment, onsite inventory, storeroom operations, site services, material staging, replenishment, jobsite logistics, and digital inventory visibility. Success requires strong customer service, attention to detail, dependable follow-through, and the ability to identify and resolve operational issues.
- Serve as a primary day-to-day contact for assigned customer locations and material programs.
- Build productive relationships with customer personnel, project teams, maintenance teams, purchasing contacts, and Crawford partners.
- Respond to inventory questions, service requests, material needs, and operational issues with urgency and professionalism.
- Identify opportunities to improve material availability, productivity, visibility, and overall customer experience.
- Maintain inventory accuracy through cycle counting, auditing, replenishment, transaction discipline, and discrepancy resolution.
- Monitor inventory levels and complete replenishment activities based on customer demand and established service requirements.
- Identify stockouts, excess inventory, slow-moving items, and inaccurate records, then coordinate corrective action.
- Support min/max reviews, item rationalization, inventory optimization, and continuous improvement activities.
- Support onsite inventory, storeroom, consignment, and other material management programs.
- Receive, inspect, stock, label, organize, issue, stage, kit, and process returns in accordance with established procedures.
- Maintain clean, safe, organized, and efficient customer and Crawford-managed inventory areas.
- Coordinate material deliveries, job site requests, staging activities, and customer service requirements.
- Use inventory systems, handheld scanners, mobile devices, customer portals, dashboards, and reporting tools accurately and consistently.
- Maintain complete inventory records, replenishment of data, service documentation, and program files.
- Support KPI reporting and customer scorecards for inventory accuracy, fill rate, stockouts, productivity, and service performance.
- Escalate recurring issues, risks, and improvement opportunities to the Material Solutions Manager and appropriate partners.
- Follow Crawford and customer safety requirements, standard operating procedures, and personal protective equipment expectations.
- Partner with Branch Operations, Customer Service, Sales, Supply Chain, and Digital Solutions to resolve issues and improve execution.
- Participate in site reviews, training, audits, program launches, and process improvement activities.
- Demonstrate accountability, adaptability, respect, and dependable follow-through in customer and team interactions.
Required:
- High school diploma or equivalent.
- Two or more years of experience in inventory management, warehouse operations, customer service, material handling, distribution, construction support, manufacturing, or related field.
- Strong customer service, communication, organization, and time-management skills.
- Ability to work independently, manage multiple priorities, and respond effectively in a field-based environment.
- Working knowledge of inventory practices, material handling, receiving, stocking, and replenishment.
- Basic proficiency with Microsoft Office and the ability to learn ERP, inventory, scanning, reporting, and customer technology platforms.
- Valid driver license and ability to meet applicable company travel requirements.
Preferred:
- Associate or bachelor's degree in business, supply chain, logistics, operations, or related field.
- Experience supporting Vendor Managed Inventory, consignment, storeroom, onsite inventory, kitting, or replenishment programs.
- Experience in electrical distribution, industrial supply, manufacturing, MRO, construction, or project-based environments.
- Experience with ERP systems, handheld scanners, inventory applications, reporting tools, or customer portals.
- Lean, continuous improvement, safety, or inventory management training.
This position is field based, with work performed at customer locations, job sites, warehouses, and other assigned locations. Regular local travel between sites is required, with occasional overnight travel. The role involves a combination of driving, walking, standing, and hands on material handling, with work conducted in both indoor and outdoor environments depending on location. Regular use of company systems, mobile devices, and applications is required, and minimal desk time is expected, as the role is primarily active and operational in nature.
Crawford is a subsidiary of Sonepar USA.
We offer great family-friendly benefits to full-time associates:
- Healthcare plans
- Dental & vision
- Paid time off
- Paid parental leave
- 401(k) retirement savings with company match
- Professional and personal development programs
- Opportunity to become a shareholder
- Employer-paid short- and long-term disability
- Employer-paid life insurance for spouse and dependents
- Robust wellness program
- Gym reimbursement
- Employee Assistance Program (EAP)
We're proud to be a military-friendly company, and our many employee resource groups (ERGs) help you make connections and feel supported.
Sonepar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, or any other categories protected by federal, state or local law.
Sonepar and our family of brands are committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please call 843-745-2420 or email recruiting@sonepar-us.com.
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.
Sonepar follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.
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