Material Sales – Customer Success Agent

Renaissance Historic Exteriors; Belvidere (IL); On-site; USD 24,796 - 31,684; Full time

Benefits offered by this job

Health Insurance after 90 days

Paid Time Off

Holiday Pay

Job summary

Renaissance Historic Exteriors is looking for a Material Procurement Coordinator in Belvidere, IL. The role involves managing inbound inquiries, tracking shipments, and supporting the Material Sales Manager.

The ideal candidate should have 12 years of customer service experience, a high school diploma or GED, and proficiency in MS Office. This position offers competitive hourly wages, health insurance after 90 days, and the opportunity for growth within the company.

Qualifications

• 12 years of customer service experience.
• Proficiency with MS Office (Word, Excel, Outlook).
• Familiarity with social media platforms and marketing tools is a plus.

Responsibilities

• Handle inbound inquiries for material procurement.
• Track and transmit shipment data, keep clients informed.
• Support the Material Sales Manager with data entry and inventory tracking.

Skills

Customer service experience

Proficiency with MS Office

Professional communication

Organizational skills

Education

High school diploma or GED

Associate degree preferred

Job description

The details behind every great restoration project start with the right materials — and you'll help make that happen.

What You'll Do

• Handle inbound inquiries for material procurement — receiving requests, gathering photos and specifications, identifying the right products.
• Follow up on quotes, proposals, and orders before and after the sale — proactive communication is the standard here.
• Track and transmit shipment data, retrieve proof of delivery, and keep clients informed throughout the process.
• Support the Material Sales Manager with data entry, inventory tracking, and bid information gathering.
• Maintain and update records in CRM and material management systems.
• Assist with sourcing new clients through data research and outreach support.
• Solicit 5-star reviews from satisfied material customers.

What You Bring

• High school diploma or GED required; Associate degree preferred.
• 12 years of customer service experience.
• Proficiency with MS Office (Word, Excel, Outlook) — you work in these tools every day.
• A quick, organized mind that can handle multiple open orders and follow through without being reminded.
• Professional, positive communication style — phone, email, and in person.
• Familiarity with social media platforms and marketing tools (Constant Contact, etc.) is a plus.

Compensation & Benefits

• $18–$23/hr based on experience.
• Health Insurance after 90 days.
• Paid Time Off and Holiday Pay.
• Monday–Friday schedule in a professional office environment.
• Opportunity to grow into a more senior sales or operations role over time.